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Hostel Quetzal Reviews

Orquideas N� 10, Cancun, Mexico

Reviews & Ratings Explained

83%

Rating
1586 Total Reviews
  • 85%Value For Money
  • 80%Security
  • 85%Location
  • 86%Staff
  • 89%Atmosphere
  • 77%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Great party hostel! Everyone was so nice, would recommend for sure


83%

A great place to stay if your traveling solo. Very sociable which is refreshing. Was great to all sit together for dinner. I met some really cool people whilst here.


100%

Once again - felt entirely at home! Thanks for a great few days, especially the staff for an inviting atmosphere and making me feel comfortable. Cheers :)


91%

The staff and atmosphere of this hostel are amazing.


91%

Great hostel. Amazing staff with a good and fun atmosphere! Felt at home and instantly welcomed! Definitely recommend and would definitely return!


83%

Dorm beds were not particularly comfortable but I was very happy with my stay. Every evening food is provided and a big table is set up outside for everyone to sit around and socialise. Great for a solo traveller. Would definitely stay here again.


69%

Had a good time.. Cheap hostel, but with dinner included and an inexpensive bar, it's a good deal. Some of the staff are pretty creepy, definitely wouldn't travel alone as a girl here... but all in all it was a good time. Dinner brings all the travelers together and starts the night off right. A short bus ride from the beach. The surrounding neighborhood is cool, but I wouldn't recommend the food nearby.

  • 9th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)


89%

Very fun hostel, good vibe.... A very good free dinner. Great people , just cant say a bad word about it. Loved the hello kitty room!


66%

Great staff and location but very poor infrastructure, mainly at the private room I stayed (it looks like the other one was better). Lack of hot water, awful mattress at the bed, overpricing packages for clubs are some of the main highlights. It it was for maximum half of the price I paid it would be all right!


80%

My stay at this hostel was good. The location is not bad at all. I stayed there for 3 nights and the staff did a good job of accommodating me. I would recommend it to anyone looking for a good time and who wants to mingle!!!!

  • 30th Sep 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


94%

We (2 girls) stayed longer than planed, because we liked it so much. Having a delicious dinner all together was a perfect start for every night. The staff was always ready to party and showed us the awesome nightlife of Cancun. But they also helped us with planing our day activities! They are just great! If we ever come back to Cancun, we will definitely come back to Hostel Quetzal!


54%

Stayed in the rooftop room. Party hostel. Was creeped out when two guys (assuming staff) opened the room door with a key at the middle of the night, saw me looking at them then left. Weird.


100%

Great experience at the hostel. Really enjoyable and great friendly staff. Thanks for a great 2 nights.


89%

Excellent hostel. Friendly and funny staff. This is a party hostel so don't expect a place to lay down and do nothing. You go to Quetzal for partying!

  • 28th Aug 2015
  • Novice Nomad
  • Anonymous
  • Argentina
  • Male, 25-30
  • (1 review)


100%

This hostel is amazing. The staff are the nicest we have met in 8 months of travel through Latin America, particularly the owner who goes out of her way to make you feel at home. She is a real gem! The dinners they serve are INCREDIBLE and so delicious, it's hard to believe it's included in the price of your room. Our private room was big, air con was perfect and we even had our own balcony. Can't fault this hostel at all. Just stay here and enjoy!! A huge thanks for a wonderful stay.


60%

This hostel is ok. Most hostels in Cancun and away from the beach areas as these are full of hotels. Relatively close to main drag with bus station etc...friendly staff and group dinners etc...which were good!


57%

Pool was ok but unclean. Some fans didn't work properly in the main dorm, same for one of the 2 sinks and one of 2 showers. Some water on the floor in the dorm everyday and the staff was just putting more towels on the ground. Roof top bar is like abandoned. Some staffs were knowledgeable about the area and cool some others much less. No party at the hostel. Staff is only selling $75 entrance ticket for clubs at the hotel zone. Breakfast and dinner were great and different every nights.

Owner Comment (Hide)
Dear Guest thank you for your comments. We did have a super bad leak in the sink of our dorm room during your stay that our plumber was unable to fix. Like a real superhero an Aussie guest recognised the problem and fixed the leak. Amazing he has helped in general to better the plumbing in all the house! We now have had a plumbing makeover! We are not using the rooftop at the moment and will reopen that area when our new furnishings arrive. Our current prices reflect these transitions.

63%

Not very clean. Enough to spend the night but not during the day.

  • 19th Aug 2015
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 18-24
  • (1 review)


The reviews below do not count toward the property's recent rating.
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83%

The staff were great, the free breakfast and evening meal were not just convenient but great food, they also brought everyone together and aided the integration. The hostel is getting better as the owner has returned, but would recommend it for anyone.


86%

The staff at hostel quetzal were incredible! Would 100 percent stay there again. Although showers weren't that great and the large dorm got really hot and sticky, didn't really matter in the long run! Great breakfast and dinner! If you want to party and meet some amazing people stay at hostel quetzal!

  • 10th Aug 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)


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