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Hostel Quetzal Reviews

Orquideas N� 10, Cancun, Mexico

Reviews & Ratings Explained


1192 Total Reviews
  • 91%Value For Money
  • 80%Security
  • 80%Location
  • 90%Staff
  • 92%Atmosphere
  • 83%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Great fresh breakfast and dinner which is included. Super fun atmosphere in the hostel. The communal dinner is a great way to meet all the other guests at the hostel.


This is a party hostel. Don't expect to sleep


The hostel was really nice and we had a lovely room. Including a good breakfast, dinner and tequila. In a good area with entertainment. However after a mistake and misunderstanding with our room at fault of the hostel the staff became rude, unhelpful and would not accept responsibility resorting to them changing their story. They then asked us to leave late at night as 2 young females with nowhere else to stay because we were upset about the mistake made by them and therefore 'not having fun'!

Owner Comment (Hide)
a very shady comment ladies not exactly as was.


There was one guy working there who was really nice, the other girls were unhelpful and unfriendly. There was a good atmosphere for partying but absolutely no respect or appreciation for those who didn't want to party and just wanted to sleep. The free breakfast and dinner was really nice, and the rooms were pretty clean but the security was really poor, with the rooms being left open a lot of the time and anyone could walk in off the street.

Owner Comment (Hide)
Party hostel is hardly for sleeping. Security in our house the front door is always locked. Only hostel guests may enter and there are lockers and a safe box for valuables. The hostel and the house were created for entertaining. There is a competitor hostel in Cancun that is not social, made in an office building, feels like a jail try that next time. We prefer to give your bed to a guest who appreciates our concept.


Great vibe with Young folks. You're looking for a Party Place to Start Or end your Trip in Cancun? Then this is the Place to bei my fellows. Good breakfast and Dinner included in the Price. Can get very loud at Nights, but i am sure Some People with big wallets and a tight Stick in their ass can find another quite Place to die. Heebs of Tequila at night, great staff from all over the World and a Party Train which Starts everyday to different places at "Zona Hotelera".


This hostel really does deliver on its promises. Great party hostel and free tequila shots at dinner. Everything was great except security. There were no lockers in our room and one door opened onto the garden and one into the main reception with no locks. Anyone could have come in and helped themselves to anything. There are lockers upstairs but can't lock up bags at all


It's a party hostel, everybody should know that before booking. It can be very noisy at some times. But, the atmosphere is great! Everbody has dinner together and it's very easy to socialize. Beds are good, rooms are clean and the free breakfast and dinner are good too. Nothing to moan about.


밤문화를 즐기는 사람에게 좋을듯 일층은 너무 시끄러움 저녁은 사먹는게 나을듯


I only stayed one night but there were all I needed to get my plane in Cancun the next morning, the Hostel is very close to the bus station. Cool staff, good food included :)


Very good place to stay in Cancun for affordable prices. Included Breakfast and Dinner are excellent for a Hostel. They arrange any tour or transfer you need with hostel pick up, etc.

  • 2nd Jan 2014
  • Novice Nomad
  • Anonymous
  • Colombia
  • Male, 25-30
  • (1 review)


Definitely more a party hostel. It's nice and located near the ADO bus terminal. One plate of breakfast and dinner included but without a choice.


Extremely friendly and welcoming staff. This hostel had such a great vibe. Breakfast and dinner was included. The rooms and bathrooms are clean. It's close to local food stalls which are cheap and feels much more local and less touristy than the resort areas. Overall an excellent experience, I will be returning to hostel Quetzal again.


A great place to stay all around! Clean, comfortable, and great atmosphere!


breakfast and dinner are both included. it's worthy. the room is clear and staff is helpful. It offers the service of pick-up at airport and laundries.


Sometimes lake water!

Owner Comment (Hide)
The problem with the water was due to a short curcuit caused by the bad weather. We called somebody to come in immediately to fix it and haven't had any problems since.


Nice hostel, the people there is like "party-oriented", but never had noise problems during night. Value for money is good, since breakfast and a (little) dinner are included. The bad thing was about the facilities: in 3 days there, during 2 days we just had no water, and not being able to take a shower after being to the seaside is not that cool. Moreover, just above my bed there was a very noisy airconditioner, had to turn it off, and suffer the heat.


There was no wifi in the outside ensuite rooms and the water pressure from the shower was a bit dodgy. However the staff were helpful and the cook was really great; having two hot meals a day included was great for your travellers staying there!


Room could not be locked. Besides that awesome (!) breakfast and nice staff!

Owner Comment (Hide)
We provide lockers in all the dorms for your valuables and our guests can also always use our safe as well. The private rooms all have keys to the rooms.


Party hostel. Easy to meet other people. Cold showers. Good atmosphere and nice roof with a good view.


great location, great staff, they organise heaps of activities

  • 3rd Dec 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

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