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Hostel The Roof Reviews

Centro, Avenida Venezuela #9-63 , apt 3, Cartagena, Colombia

Reviews & Ratings Explained


131 Total Reviews
  • 65%Value For Money
  • 84%Security
  • 86%Location
  • 79%Staff
  • 66%Atmosphere
  • 71%Cleanliness
  • 66%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I really liked that the beds in the dorm had curtains over them and each bed had a locker with power outlet in it.


Very disappointed in this hostel: -- we booked two beds in an 8 bed dorm, when we arrived, they gave us two beds in a 10 bed dorm and charged us the same amount. -- every recommendation they gave us proved to be incorrect: restaurants that had closed, buses that didn't service that location, etc. -- extremely loud fellow hostel guests -- dirty facilities -- no one working while we were there spoke any English (odd for a hostel in a major city)

Owner Comment (Hide)
we are vero SORRY and we apologize for any inocnvenience we may have caused you. our latest check in time is at 11 pm. its a new year ando in our city many things changed such as restauratns bars etc. many of these only appear for high season. we welcome everybody to come and enjoy our hostel. we are not the best hostel but we try very hard everyday to please everyone. we have a very beautifull roof top where yoy can create your own vibe. ROOF ROOF ROOF


Good locatin near to the city center. The rooms are really hot though and without airconditioning. When I was there it was pretty quiet, not really a place to meet other travellers.


Just stayed there for 1 night because almost just this was left over in Cartagena. Its a bit overpriced but at least breakfast is included, not the best but u get toast, jam, frostys and coffe. The staff was nice but he just spoke spanish but in a spanish speaking country it is your turn to try to speak spanish and not his to speak english with u. overall nice short stay. the facilitys were pretty good. u had a locker with a plug at ur bed and a curtain at ur bed.


Its really dirty, the rooms, the bathrooms, the area were its located.. The rooftop is cool.

Owner Comment (Hide)
We are very sorry if we caused you any inconvenience. sometimes it gets pretty busy arround our hostel we have staff prepared and trained for every possible scenario. remember this is a community we provide you with everithing you need for you stay and as a comunity that we are everybody has a little bit of responsability to maintain. some people forget that and we take blame for it. we are very chilled hostel and we try to please everybody, witch is very hard. we aprreciatte you comments.ROOF


Good hostal. Lockers have own power point. Great roof terrace. Not a party hostal. Recommended


Very expensive for what is offered.


The rooms were very dark and damp and the bathroom smelt really bad and the staff were not very helpful/welcoming. The thing that made it was the roof, apart from this aspect we would have changed hostel.

Owner Comment (Hide)
we are very sorry fot the inconvenience. our hostel isa remodeled old colonial building . its very hard to get licenses to tear down walls or floors. all of the houses in this part of town are humed like our weather. we have staff for you 24 hours a day ready to help you in every way they can.we welcome every one to our hostel to cme and create you own atmosphere and vibe ROOF ROOF ROOF


The hostel was a dump. Lockers were janky, things fell out of them. Bathrooms and showers were always dirty. I'm sure they don't care about retaining customers because they don't need to, but they should take more care in their place for our sake.


The beds were VERY close together! Also, there was a private party that started at midnight and didnt stop until 6am the next morning. The beds were actually shaking as the music was so loud!


It's an allright hostel. Sleeping is good thanks to air-con and curtains around every dorm-bed, but there's little space in the dorms. I heard normal price is 25.000cop which would be a great deal for Cartagena, since breakfast is included. (Careful: They only serve for one hour and quite early, so anyone who went out the night before will not get there in time.) But we came a few days after new year's and they had raised the price to 70.000cop, which is simply ridiculous.


Good location, very close to historic center, supermarkets and ATM. Extremely overpriced during high season! Facilities poor for the price: broken sink, no shower head, bad internet connection and breakfast only from 8-9 AM and VERY limited choice. Lockers would be OK (each bed has one with an outlet), if they would not look like they would fall apart any minute. Rooftop is nice but not appropriate for the weather conditions Cartagena has.


Booked a night stay through hostel world, but when I showed up they said they did not have a bed for me. Did not refund me my deposit I had already paid. The guy at the front was at least helpful in helping me find a hotel to stay in (around New Years Eve, so everything was booked). Cost me a lot of money!!!!


Liked: Overall I enjoyed the hostel, it has a nice rooftop and is very well located in the old part of Cartagena. The rooms are spacious enough, have curtains for the bed, and air conditioning + fans. The vibe was also good, you could play your own music on the soundsystem and have small parties and dinners on the patio, but this isn't a typical party hostel. Disliked: Under equipped kitchen, really high prices for Christmas so overall not good value for money.


The dorm room is big and each bed has curtains, which give you some privacy. Downside there are no windows and bathroom is not clean. If you want to mingle and party stay at a hostel at media luna.

  • 20th Dec 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Female, 18-24
  • (1 review)


Nice place, friendly and helpfull staff. Limited choice for breakfast, out of Jam and cereal but for the price sounds fair. Would stay again.


Quiet place, rooms with AC during nightime, clean and helpful staff. Location in between the two historical parts of the old city.


Great place! The beds have curtains and lockers that they give you a key for. The shower is big (though cold) but it's so damn hot in Cartagena that I really didn't mind. Staff was friendly and helpful. The location is a ways from the main drag but only a 10 or so minute walk. It's near to the busses that take you to Playa Blanca. Compared to a lot of other hostels in Cartagena you really get good value for what you pay.


Location is the best thing this hostel has going for it, just a few blocks from the main streets in Centro. There is no real indoor common area aside from the reception, which also has minimal seating. The roof is spacious but the guest kitchen is lacking in equipment. WiFi is sporadic. All beds have curtains to block views and lockable charge boxes. Overall, this is a great place to sleep, but not the best to hang out and relax.


Great location, quiet hostel (a plus for me -- not a fan of super loud ones).

Owner Comment (Hide)
we appreciate you comments. thank you for staying with us.

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