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Hostel The Roof Reviews

Centro, Avenida Venezuela #9-63 , apt 3, Cartagena, Colombia

Reviews & Ratings Explained

73%

Rating
144 Total Reviews
  • 65%Value For Money
  • 83%Security
  • 86%Location
  • 75%Staff
  • 67%Atmosphere
  • 69%Cleanliness
  • 66%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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66%

Hostel was a little ratty and unkempt.


63%

Found one of the staff members very unhelpful and to be honest slightly weird. He was rolling a joint on the table and in the reception area I thought that was pretty unprofessional. The hostel is fine though if you're literally just sleeping and then going about your business in Cartagena. Maybe next time I would pay the extra money for a bit more ambience and help.


46%

This hostel was very basic! The facilities are old and there are some things that could be made new. E.g. the bathroom in the dorm was to small. Aswell the staff was ok, but they could had been a way more helpfull. But there was a nice electro party on top on the roof, this was pretty cool!


100%

very nice hostel, good location, very nice service team in the hostel


89%

Great location. Very nice atmosphere on the roof


69%

Falls firmly into the "ok" category. A little grubby, a little dingy. There are better options in Cartagena for much the same price. Breakfast is only served for one hour, so be quick! Power points at each bed is a big plus though.


86%

Good location, right between el Centro and Getsemaní. Beds were sturdy and comfortable and the curtains to block out light/give more privacy were great. Also a nice touch to have charging outlets inside the lockers. Staff was very nice and approachable, though more so if you speak Spanish. Bathroom in the 10 person dorm were cleanly and well stocked, as well as the ones on the roof. Roof, as billed, was definitely the best part of the hostel, and a nice space for drinking, chilling, using wifi.


100%

LOVE THIS HOSTEL!!! My brother and I come to stay at the Roof everytime we are in Cartagena and reccommend it to all of my travel buddies. The beds are super comfortable. The new kitchen is awesome... having all new equipment makes cooking up a feast fun not frustrating. The STAFF is so nice, i feel like family when i walk into the hostel. The breakfast is an ACTUAL breakfast... eggs, toast, fruit, great coffee, and yogurt. ANNND OH YA The Roof spáce is incredible and the best place to hang out


80%

I really liked that the beds in the dorm had curtains over them and each bed had a locker with power outlet in it.


37%

Very disappointed in this hostel: -- we booked two beds in an 8 bed dorm, when we arrived, they gave us two beds in a 10 bed dorm and charged us the same amount. -- every recommendation they gave us proved to be incorrect: restaurants that had closed, buses that didn't service that location, etc. -- extremely loud fellow hostel guests -- dirty facilities -- no one working while we were there spoke any English (odd for a hostel in a major city)

Owner Comment (Hide)
we are vero SORRY and we apologize for any inocnvenience we may have caused you. our latest check in time is at 11 pm. its a new year ando in our city many things changed such as restauratns bars etc. many of these only appear for high season. we welcome everybody to come and enjoy our hostel. we are not the best hostel but we try very hard everyday to please everyone. we have a very beautifull roof top where yoy can create your own vibe. ROOF ROOF ROOF

69%

Good locatin near to the city center. The rooms are really hot though and without airconditioning. When I was there it was pretty quiet, not really a place to meet other travellers.


74%

Just stayed there for 1 night because almost just this was left over in Cartagena. Its a bit overpriced but at least breakfast is included, not the best but u get toast, jam, frostys and coffe. The staff was nice but he just spoke spanish but in a spanish speaking country it is your turn to try to speak spanish and not his to speak english with u. overall nice short stay. the facilitys were pretty good. u had a locker with a plug at ur bed and a curtain at ur bed.


37%

Its really dirty, the rooms, the bathrooms, the area were its located.. The rooftop is cool.

Owner Comment (Hide)
We are very sorry if we caused you any inconvenience. sometimes it gets pretty busy arround our hostel we have staff prepared and trained for every possible scenario. remember this is a community we provide you with everithing you need for you stay and as a comunity that we are everybody has a little bit of responsability to maintain. some people forget that and we take blame for it. we are very chilled hostel and we try to please everybody, witch is very hard. we aprreciatte you comments.ROOF

83%

Good hostal. Lockers have own power point. Great roof terrace. Not a party hostal. Recommended


74%

Very expensive for what is offered.


54%

The rooms were very dark and damp and the bathroom smelt really bad and the staff were not very helpful/welcoming. The thing that made it was the roof, apart from this aspect we would have changed hostel.

Owner Comment (Hide)
we are very sorry fot the inconvenience. our hostel isa remodeled old colonial building . its very hard to get licenses to tear down walls or floors. all of the houses in this part of town are humed like our weather. we have staff for you 24 hours a day ready to help you in every way they can.we welcome every one to our hostel to cme and create you own atmosphere and vibe ROOF ROOF ROOF

37%

The hostel was a dump. Lockers were janky, things fell out of them. Bathrooms and showers were always dirty. I'm sure they don't care about retaining customers because they don't need to, but they should take more care in their place for our sake.


54%

The beds were VERY close together! Also, there was a private party that started at midnight and didnt stop until 6am the next morning. The beds were actually shaking as the music was so loud!


71%

It's an allright hostel. Sleeping is good thanks to air-con and curtains around every dorm-bed, but there's little space in the dorms. I heard normal price is 25.000cop which would be a great deal for Cartagena, since breakfast is included. (Careful: They only serve for one hour and quite early, so anyone who went out the night before will not get there in time.) But we came a few days after new year's and they had raised the price to 70.000cop, which is simply ridiculous.


60%

Good location, very close to historic center, supermarkets and ATM. Extremely overpriced during high season! Facilities poor for the price: broken sink, no shower head, bad internet connection and breakfast only from 8-9 AM and VERY limited choice. Lockers would be OK (each bed has one with an outlet), if they would not look like they would fall apart any minute. Rooftop is nice but not appropriate for the weather conditions Cartagena has.


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