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Hostel The Roof Reviews

Centro, Avenida Venezuela #9-63 , apt 3, Cartagena, Colombia

Reviews & Ratings Explained

75%

Rating
152 Total Reviews
  • 69%Value For Money
  • 85%Security
  • 87%Location
  • 76%Staff
  • 69%Atmosphere
  • 73%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

In general good hostel. Kitchen and bathroom just felt a bit dirty and there wasn't really a fun atmosphere.


80%

Really nice staff. We stayed In the dorms and it's fully with ir con'd at night which is so needed . You get your own locker box with a key which is also good right next to your bed and i got my laundry done is just a few hours. Overall nice place, good location and good price. Oh. And the roof top seating area is great to just chill out and cool down in


77%

Great non-party hostel. Rooms are AC'd at night and the roof is a great way to escape the heat during the day. Great location - walkable to everything in the Centro area. Staff is friendly but most do not speak English so you should have some spanish skills.

  • 20th Jun 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Couple, 25-30
  • (1 review)


89%

A good packpackers hostel with an amazing rooftop terrace to enjoy the evening breeze in hot Cartagena. The bathroom in the rooms are super tiny, but the shower on the terrace is a treat


97%

Fantastic hostel, in a great location near the Old City and a supermarket. Awesome roof top to hang out on and a well kitted out kitchen. There are plug points in your individual locker which I thought was a clever touch and the staff were lovely.

  • 11th May 2015
  • Novice Nomad
  • Anonymous
  • South Africa
  • Mixed Group, 18-24
  • (1 review)


66%

Hostel was a little ratty and unkempt.


63%

Found one of the staff members very unhelpful and to be honest slightly weird. He was rolling a joint on the table and in the reception area I thought that was pretty unprofessional. The hostel is fine though if you're literally just sleeping and then going about your business in Cartagena. Maybe next time I would pay the extra money for a bit more ambience and help.


46%

This hostel was very basic! The facilities are old and there are some things that could be made new. E.g. the bathroom in the dorm was to small. Aswell the staff was ok, but they could had been a way more helpfull. But there was a nice electro party on top on the roof, this was pretty cool!


100%

very nice hostel, good location, very nice service team in the hostel


89%

Great location. Very nice atmosphere on the roof


69%

Falls firmly into the "ok" category. A little grubby, a little dingy. There are better options in Cartagena for much the same price. Breakfast is only served for one hour, so be quick! Power points at each bed is a big plus though.


86%

Good location, right between el Centro and Getsemaní. Beds were sturdy and comfortable and the curtains to block out light/give more privacy were great. Also a nice touch to have charging outlets inside the lockers. Staff was very nice and approachable, though more so if you speak Spanish. Bathroom in the 10 person dorm were cleanly and well stocked, as well as the ones on the roof. Roof, as billed, was definitely the best part of the hostel, and a nice space for drinking, chilling, using wifi.


100%

LOVE THIS HOSTEL!!! My brother and I come to stay at the Roof everytime we are in Cartagena and reccommend it to all of my travel buddies. The beds are super comfortable. The new kitchen is awesome... having all new equipment makes cooking up a feast fun not frustrating. The STAFF is so nice, i feel like family when i walk into the hostel. The breakfast is an ACTUAL breakfast... eggs, toast, fruit, great coffee, and yogurt. ANNND OH YA The Roof spáce is incredible and the best place to hang out


80%

I really liked that the beds in the dorm had curtains over them and each bed had a locker with power outlet in it.


37%

Very disappointed in this hostel: -- we booked two beds in an 8 bed dorm, when we arrived, they gave us two beds in a 10 bed dorm and charged us the same amount. -- every recommendation they gave us proved to be incorrect: restaurants that had closed, buses that didn't service that location, etc. -- extremely loud fellow hostel guests -- dirty facilities -- no one working while we were there spoke any English (odd for a hostel in a major city)

Owner Comment (Hide)
we are vero SORRY and we apologize for any inocnvenience we may have caused you. our latest check in time is at 11 pm. its a new year ando in our city many things changed such as restauratns bars etc. many of these only appear for high season. we welcome everybody to come and enjoy our hostel. we are not the best hostel but we try very hard everyday to please everyone. we have a very beautifull roof top where yoy can create your own vibe. ROOF ROOF ROOF

69%

Good locatin near to the city center. The rooms are really hot though and without airconditioning. When I was there it was pretty quiet, not really a place to meet other travellers.


74%

Just stayed there for 1 night because almost just this was left over in Cartagena. Its a bit overpriced but at least breakfast is included, not the best but u get toast, jam, frostys and coffe. The staff was nice but he just spoke spanish but in a spanish speaking country it is your turn to try to speak spanish and not his to speak english with u. overall nice short stay. the facilitys were pretty good. u had a locker with a plug at ur bed and a curtain at ur bed.


37%

Its really dirty, the rooms, the bathrooms, the area were its located.. The rooftop is cool.

Owner Comment (Hide)
We are very sorry if we caused you any inconvenience. sometimes it gets pretty busy arround our hostel we have staff prepared and trained for every possible scenario. remember this is a community we provide you with everithing you need for you stay and as a comunity that we are everybody has a little bit of responsability to maintain. some people forget that and we take blame for it. we are very chilled hostel and we try to please everybody, witch is very hard. we aprreciatte you comments.ROOF

83%

Good hostal. Lockers have own power point. Great roof terrace. Not a party hostal. Recommended


74%

Very expensive for what is offered.


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