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Hostelling International - San Diego Downtown Reviews

521 Market St, CA 92101, San Diego, California, USA

Reviews & Ratings Explained

86%Overall Rating

From 24 ratings
  • 83%Character
  • 84%Security
  • 93%Location
  • 90%Staff
  • 81%Atmosphere
  • 84%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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90%

San Diego is a great city and this hostel was a great location to explore it from. I was there during the kitchen renovations and I thought that situation was managed well. The travel advice I got for going north up the coast to Laguna Beach was quite limited and I found out later that there were faster and more efficient options. It may be best to either train your staff on those options, or advise them to provide web addresses to the traveler for their own research.

  • Novice Nomad
  • 20 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Glad to hear you had a good time with us in San Diego. We specialize in San Diego county, in terms of general info. We'll be contacting you though, to find out your route and add it to our repertoire. All the best! -HI San Diego Downtown

93%

This hotel was absolutely awesome! Great breakfast (with real good bread and fresh fruits!), free towel, nice and helpful staff... Located downtown in the Gaslamp district! There is not one thing I could complain about!

  • Novice Nomad
  • 09 May 2012
  • Anonymous
  • Germany
  • Female 18-24
  • (1 review)

Owner Comment (Show)
You're awesome! Thank you so much for the great review. See you next time! -Hi San Diego Downtown

83%

It is a good Hostel in a good area.

  • Novice Nomad
  • 02 May 2012
  • Anonymous
  • Germany
  • Female 18-24
  • (4 reviews)

Owner Comment (Show)
Thanks for the comments. We appreciate the business. -HI San Diego Downtown

93%

I stayed at Hostelling International in Downtown San Diego with my 4 year old daughter. We had a private room. It was safe, clean, and in an excellent location. It is a tad noisy at night as its right above a few bars but I knew that before I booked the room.

  • Novice Nomad
  • 04 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Thank you very much for your business and taking the time to review us! I'm happy to hear that you and your daughter had a positive experience here, and should your travels bring you back to San Diego we would by very happy to host you again. Safe travels to you!

73%

Heat, or just not air conditioning. I stayed on the second floor and it was freezing in all the hallways. Also, it would be nice to mention that people should ask if they want a bathroom if they have a private suite, or at least ask them if they want one with a bathroom. I\'m used to hostels in SF where it\'s automatic, so it was a surprise to not have access to one.

  • Novice Nomad
  • 12 Feb 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
We have just turned our heat back on, due to high demand. Sometimes it can be a bit tricky, as San Diego is warm most of the year. We do have two types of private rooms, en suite baths and shared baths, please be sure to make that distinction when booking. Thanks for the comments and the business! -HI San Diego Downtown

80%

I enjoyed my stay very much. Appreciated free coffee whenever I wanted. And luggage check. Mine was allegedly a 3-bed coed dorm. Happily it was not coed; but it had 10 beds. Suggestion: Need fan in third floor hall bathroom. "Interesting" location. Street is a zoo at night.

  • Novice Nomad
  • 09 Feb 2012
  • Anonymous
  • USA
  • Female 41+
  • (1 review)

Owner Comment (Show)
Strange, we have no 3 bed dorms whatsoever. We appreciate the thoughts on the bathrooms. Thanks for your business. We hope to see you next time. -HI San Diego Downtown

83%

The staff all the time tryin to do their best and so lovely and friendly...no idea about their salary but they should get double for their interest and being helpful...

  • Novice Nomad
  • 06 Feb 2012
  • Anonymous
  • Turkey
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Thanks! We are really glad to hear that you had a good time. See you again soon. -HI San Diego Downtown

77%

I had a single room. The room was good and also the bed was very comfortable but the light in the room was not very bright. Also when you like to sleep and turn off the light, it's not dark in the room because there is light from the floor shinning inside. So the hostel should put other curtains also for the window. The window is very small and damaged, this should be fixed also because in the weekends you can hear the noise from outside.

Owner Comment (Show)
We appreciate the feedback and will look into what you have said about curtains. The windows unfortunately are a bigger issue, as we have a historical building, and thus updating things that have to do with the building's facade is quite difficult. Thank you very much for the feedback. We hope to see you again soon. -HI San Diego Downtown

100%

loved it ...:)

  • Novice Nomad
  • 09 Jan 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Thanks! We are glad you stayed with us. See you next time. -HI San Diego Downtown

63%

We stayed at Hostelling International for one night in January 2012. The hostel itself is in a central location and is great for exploring San Diego and the local bar/restaurant scene. We stayed in a private room with bathroom, the room was clean and comfortable. We were very disappointed with the staff who we found to be rude and unaccommodating. Requests and interactions were treated as though it were an inconvenience & it was not a welcoming atmosphere at all. Alcohol cannot be consumed on the p

Owner Comment (Show)
Thank you for your comments. We have contacted you privately already via Trip Advisor regarding the poor customer service you have received. The alcohol issue is a rule passed to us via our national office, so you must contact them, which I suggest you do if you feel strongly about it, to make a complaint. We apologize for any inconvenience you have been put through during your stay with us. Thank you for your business. -HI San Diego Downtown

80%

Excellent location: close to the city with shopping and restaurants, and the harbour. Good communications. Hotel room: Lightning wasn\'t so good, there were no bed lamps... Breakfast: Ran out of bread by 9am every day...

  • Novice Nomad
  • 03 Jan 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Thanks for the review. We will be revamping our rooms a bit this year and will be adding bed lamps soon. Also, we have been trying out some new breakfast items, so we are still learning in terms of ordering the correct quantities for all of the hungry travelers. Thank you for letting us know, we will get more products in the future. We appreciate the business. -HI San Diego Downtown

77%

This hostel is very hip and cute. It\'s also in a perfect location downtown with beautiful views of the city. But if you have a car, parking was a little difficult. Also since it\'s close to all of the bars and night life, it was quite noisy until 2am.

  • Novice Nomad
  • 28 Dec 2011
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Thank you for your comments. We appreciate the kind words. A few notes, we are in a great location downtown, so yes it can be noisy. We recommend that people call us ahead of time to book a room that is on the building's interior, that is if they want a quieter room. Also, we should be making improvements soon that will take care of some of the street noise. In terms of parking, it can be a bit tricky. We do send out a pre-check-in letter that details the parking situation downtown though, so check your email a few days before you arrive and you should get it. Thanks again! -HI San Diego Downtown

90%

I stayed one night at the Downtown HI offering, and really enjoyed myself. I met several very friendly people who I continued to travel with to our next destination. The noise is quite noticeable at the location, but the rooms are nice, and the building offers a myriad of nooks and crannies to chill out in. There is a nice open space (courtyard) on the second floor that provides some natural connection and serenity from the urban noise that surround the hostel.

Owner Comment (Show)
Glad to hear that you enjoyed your stay with us, and managed to find a serene moment or two in our courtyard. We hope to see you again soon! -HI San Diego Downtown

90%

The hostel had a smell of "old" or dust. I guess it's part of the character of the building...The temperature was a bit too warm. One shower wasn't working (by room # 325). And breakfast was...out 15 minutes only after breakfast time started. Overall, excellent location. Parking is a hassle but the staff was very knowledgeable to show us where to park for free. I liked the fact that there were not only dorms but private rooms as well. I would use the hostel again.

Owner Comment (Show)
Thank you for the great review. It is true, our building is over 100 years old, so it doesn't quite have that "New Hostel" scent. In terms of the temperature, our heating system is quite old as well, so some rooms get hotter than others. Thank you for alerting us to the shower issue, we will fix that straight away. Please alert us to in while you are in house next time, as we always attempt to fix issues immediately. The breakfast does go quickly, but we always have more. I would imagine our breakfast attendant was just super busy on that particular morning. Great insights and candidness, we truly appreciate you helping us to get better. Thank you for your business. -HI San Diego Downtown



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