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Hotel Bijou Reviews

Via Fiume 5, Florence, Italy

Reviews & Ratings Explained


75 Total Reviews
  • 50%Value For Money
  • 70%Security
  • 85%Location
  • 65%Staff
  • 60%Atmosphere
  • 65%Cleanliness
  • 45%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Excellent facilities, clean rooms, warm sheets and friendly staff. I left and item behind and they mailed it back to me for free.

  • 4th Apr 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)


4 nights in December, 4 people. 2 of 4 beds were rollaway and very uncomfortable.Room was extremely cold and humid, even the heating was working. One day heating was off the whole day and only slightly warm in the night. Old lady from reception reacted in a rude manner when we complained about it. Man from reception was smoking on his working place. No remote control from air conditioner, which was suddenly turned on by someone during the night. Low price, free luggage deposit, non-free WIFI.

Owner Comment (Hide)
You lied: there are nook rollaway beds in our hotel. And rooms are not cold and humid! In your room we always found the window opened: if you leave the window open, the cold air enters the room!. There is no old lady working at Hotel Bijou: you made a blunder! No man at reception was smoking: in Italy smoking in hotel is prohibited! Why did you wrote all these colossal falsehoods? Air conditioner is off during winter: who are you kidding? Fortunately, few people believe in poppycock like yours...

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