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Hotel Bijou Reviews

Via Fiume 5, Florence, Italy

Reviews & Ratings Explained

57%

Rating
71 Total Reviews
  • 64%Value For Money
  • 52%Security
  • 84%Location
  • 52%Staff
  • 44%Atmosphere
  • 56%Cleanliness
  • 48%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

We had to change room due to a pipe break so we got a room without private bathroom the first night. We were told that we would get a 30 euro discount but the day after it had reduced to 20 euros. Since we couldn't prove anything we only got 20 euro discount. They didn't have the right information, the deposit (that wasn't a deposit since it wasn't refundable) that we payed to the website and were supposed to be reduced from the price. wasn't at first We had booked for 4 but according to them 3.

  • 10th Oct 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)


80%

The staff was extremely polite and friendly. The only down side was the owner was very rude when she was around. The staff more than made up for it though. The room was beautiful and was more of a hotel which was great for the price! Decent part of town and easy to get around.


71%

Over booked so didn't have a room for us. But upgraded us and put us in a new room. Good customer service

  • 12th Jun 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (1 review)




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