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Hotel Bijou Reviews

Via Fiume 5, Florence, Tuscany, Italy

Reviews & Ratings Explained

69%Overall Rating

From 4 ratings
  • 60%Character
  • 70%Security
  • 90%Location
  • 55%Staff
  • 55%Atmosphere
  • 85%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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70%

Great location but they didn't have our reservation in their records which was alarming. There was a fight on the hall at 4am and wifi is not included. They wouldn't help us make reservations by phone and we got liked in our room multiple times.

  • Novice Nomad
  • 15 Feb 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (6 reviews)


100%

The rooms are good...but there is no kitchen for use. And we have to pay for the WIFI. However, the boy at the reception counter is very handsome.

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • China
  • Mixed Group, 18-24
  • (8 reviews)

Owner Comment (Show)
Thank for your good review. With regard to your remarks, please note in Italy there are restrict laws for hotels: guests can not use hotel's kitchen, only hotel's staff can use it. In any case, the Hotel Bijou has not a kitchen because we have not the restaurant service: we can serve only breakfasts. Also, WIFI connection was not included in your reservation. Thanks a lot for staying here.

47%

Very bad atmosphere, cold and unpleasant greeting from front desk people, no smiles whatsoever, the place was really shabby.... The older guy at the desk was very mean to the other front desk lady and even cursed in front of me and hit the meeting room door simply because it was locked. It was very clean but the atmosphere and staff won't make me stay there again EVER!!!! Plus, there is no free internet connection and there is no complimentary breakfast.

  • Novice Nomad
  • 23 Nov 2012
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)

Owner Comment (Show)
Our reply to your comment, please note there are evident errors: - the older guy (older than who?) did not hit the meeting room door: simply he tried to open it without the key but it was locked, obviously you saw badly misunderstood; also, it's not a meeting room, it is a luggage room where, before departure, you left your baggage AT NO COST. Who knows why many cold, mean and shabby guests always forgot to write baggage storage is FREE OF CHARGE at Hotel Bijou.... - no free internet connection and no complimentary breakfast: you booked a single room at Euro 28 per night, breakfast and internet WIFI connection are NOT INCLUDED IN THE RATE of Euro 28, when you booked the room you knew that VERY WELL. For the next time, we suggest you to book a single room at Euro 28 per night in a 5 STARS HOTEL (if you are so lucky...), so you'll have all included and both you and us will get out of this deal...



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