- USA, Male, 18-24
- Novice Nomad
- 1 review
There were spiders all over the room, including in the bed. No one was at the front desk the whole night to potentially switch rooms or have maintenance clean it. When I asked I for a refund, management's exact response via email was "To find some spiders or ants or similar in your room is not nice but also nothing special. Changing the accommodation for such a minor issue is up to you...we would not refund you." It's in a bad area of town, not clean and has terrible service.
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