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Hotel Genzianella Reviews

Via Cavour 112, Florence, Italy

Reviews & Ratings Explained


189 Total Reviews
  • 60%Value For Money
  • 80%Security
  • 90%Location
  • 80%Staff
  • 60%Atmosphere
  • 70%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Though easy to find, it is a bit of a walk from the tourist district. I was disappointed that there was scaffolding outside the window, so was not able to open the window properly. No mention of the city tax of 2 euro. Asked for another possible room, but could not afford it. Fine for a place to lay your weary head. Avoid if you like it lively! :0)


Great location, very close to everything. Our shower was blocked and we told the staff about it but nothing was done, however the rooms and bathroom were very clean! Good place to go if you want to be in peace, very quiet. We did book a double bed however it was two single beds pushed together which kept moving apart which can be frustrating at times.


Originally we were really happy with this hotel. The rooms were a lot more run-down than they appeared in the pictures online, but for the location and the price we were happy. Despite this, we woke up the with large bed bugs crawling all over us, as well as the mattress and bedding. After complaining to the manager he offered to fully clean the room, which made no difference, and we ended up switching to a room that did not have any (by the third night). Overall this made for a bad experience.


The description includes wi-fi, breakfast and an elevator. The wi- fi works for a few minutes and then is gone. There are 2 different access but both signals are so poor that it's impossible to use--very disappointing. The advertised breakfast is not part of this hostel and if you go there is a charge of 5E. It was humiliating to go to brkfst and be told it's not for this hostel but for the hotel one floor below. As for an elevator it's not! It's a quaint old LIFT and very small Mold in shower

  • 8th May 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)


The room was extremely cold because the window didn't really shut all the way. The noise from the street was also quite loud. We slept poorly at this hotel.


Bathroom smelled as if there was an open sewer pipe because toilet was not fully connected to the ground. My roommate woke up every morning with (what we believe to be) insect or spider bites. Shower head was broken. Black mold on ceiling in bathroom. Exposed wires in bedroom by bedside lights


The owner was so helpful and nice and wanted to make sure we had everything we needed and knew how to get to different places. He always was making sure everything was good. The location was a bit farther out of the city, but there were still a lot of restaurants around the hotel. Took almost an hour to get into the city using busses as they do not come so often. Room was nice and clean, bed was comfortable. Large shower. Breakfast was just a croissant and a coffee.

  • 9th Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


I strongly recommend it to people who need a stay and are not too much demanding. All basic things someone must need are there! No kitchen or common areas where to stay but we had everything we need in our room, even our mini-fridge!! Cheapest ever but with no bad surprises at all! Perfect and really close to the center: 15 mins walk. The owner is a nice person. Go for it!!! :)


Very pleased to find Hotel Genzianella with en suite single rooms..very good location, very clean, very friendly.....

  • 20th Mar 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 41+
  • (1 review)


Great hostel for a weekend trip! Close to the city, clean, nice staff, excellent value for money! highly recommended in case you look for a simple accommodation to explore Florence


Great location!! A straight walk down to the center of Florence, and not far from the train station. Not the cleanest or prettiest place, but only stayed there for sleep. Nice that it had towels already, but bad wifi.


the hotel is well located , 10 min walk to main atractions, the staff was nice but at check out they knock on the door at 10:30 am just to let us know we have to leave at 11 am ( We already Knew that ) but generally speaking its a good hotel to overnight .


We only stayed for the night so the price worked. It's not a bad walk to the train station either, which is what we needed in the morning anyways. It's not exactly close to Santa Maria del Fiore, or other fun areas, but if you don't mind exploring a city on foot then it's in a perfect spot.


I loved this hotel! The man who runs it is such a character and so funny. It a quaint little hotel, but it is really close to everything and you get a lot for what you pay for. My friends and I came here after couch surfing for a few weeks and it felt like heaven!! The rooms were clean, the manager was friendly and very accommodating to our requests. If you're travelling on a budget I highly recommend this place! Would love to stay here again.


This place is about 10 mins from the centre of Florence which is the only positive thing I can say about the place. The main issue was the bed which was extremely uncomfortable and I came away with 7 bites over my arms after sleeping here for 3 nights. The bathroom stank of sewage but was clean. There is no buffet/coffee tea making facilities/hair dryer or 24 reception as the info sugests. I would sugest paying slightly more for somewhere nicer. The wifi was fine but intermittent at night.

  • 8th Mar 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 25-30
  • (1 review)

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