Hotel Genzianella Reviews
Reviews & Ratings Explained
The rating percentage is calculated from customers who booked within the last 12 months.
All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »
Though easy to find, it is a bit of a walk from the tourist district. I was disappointed that there was scaffolding outside the window, so was not able to open the window properly. No mention of the city tax of 2 euro. Asked for another possible room, but could not afford it. Fine for a place to lay your weary head. Avoid if you like it lively! :0)
Great location, very close to everything. Our shower was blocked and we told the staff about it but nothing was done, however the rooms and bathroom were very clean! Good place to go if you want to be in peace, very quiet. We did book a double bed however it was two single beds pushed together which kept moving apart which can be frustrating at times.
Originally we were really happy with this hotel. The rooms were a lot more run-down than they appeared in the pictures online, but for the location and the price we were happy. Despite this, we woke up the with large bed bugs crawling all over us, as well as the mattress and bedding. After complaining to the manager he offered to fully clean the room, which made no difference, and we ended up switching to a room that did not have any (by the third night). Overall this made for a bad experience.
The description includes wi-fi, breakfast and an elevator. The wi- fi works for a few minutes and then is gone. There are 2 different access but both signals are so poor that it's impossible to use--very disappointing. The advertised breakfast is not part of this hostel and if you go there is a charge of 5E. It was humiliating to go to brkfst and be told it's not for this hostel but for the hotel one floor below. As for an elevator it's not! It's a quaint old LIFT and very small Mold in shower
- Novice Nomad
- Female, 41+
- (1 review)
The room was extremely cold because the window didn't really shut all the way. The noise from the street was also quite loud. We slept poorly at this hotel.
Bathroom smelled as if there was an open sewer pipe because toilet was not fully connected to the ground. My roommate woke up every morning with (what we believe to be) insect or spider bites. Shower head was broken. Black mold on ceiling in bathroom. Exposed wires in bedroom by bedside lights
The owner was so helpful and nice and wanted to make sure we had everything we needed and knew how to get to different places. He always was making sure everything was good. The location was a bit farther out of the city, but there were still a lot of restaurants around the hotel. Took almost an hour to get into the city using busses as they do not come so often. Room was nice and clean, bed was comfortable. Large shower. Breakfast was just a croissant and a coffee.
- Novice Nomad
- Female, 18-24
- (1 review)