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Hotel Royal Castle Reviews

76, August Kranti Marg, Gowalia Tank, Mumbai, India

Reviews & Ratings Explained

75%Overall Rating

From 4 ratings
  • 70%Character
  • 85%Security
  • 80%Location
  • 65%Staff
  • 75%Atmosphere
  • 75%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

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  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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67%

The room was small but clean, internet was 110 rupees/hr, but we were happy to stay here. However, we had booked for 2 nights and management moved us to another property for our 2nd night without warning. This other property was dirty, had ants crawling all over the beds, and was down a shady back alley which seemed unsafe for 2 women to walk in and out of. We went back and asked to be moved again based on all this, and it took about half an hour of arguing before they did.

  • Novice Nomad
  • 24 Jan 2013
  • Anonymous
  • USA
  • All Female Group, 25-30
  • (7 reviews)


57%

An unpleasant place. We were told by the indifferent staff that due to insecticide spraying in our room the next day, we have to vacate the room to another hotel for one night and then vacate back the next day. The other hotel was promised to be equivalent and only 50m away. Well it was 2km away, and there were renovations going on. We decided to stay there for the remaining time anyway because the staff seemed significantly nicer. At the end we received no compensation for our troubles.

  • Novice Nomad
  • 24 Jan 2013
  • Anonymous
  • Finland
  • Couple, 25-30
  • (7 reviews)

Owner Comment (Show)
Dear Kaisa Pitkänen, Greetings from Hotel Royal Castle, I am extremely sorry to note the inconvenience caused to you due to the insecticide spraying program in our hotel during your visit. It was an unfortunate and unavoidable incident which could not have been avoided. The date by the pest control company was fixed well in advance and we were committed to honor the same. We would like to offer you our sincere opologies for the trouble faced by you. I will ensure that such a mistake is not repeated in the future. We really do care for our guest comfort. Thanks & Regards Mr. Deepak Agarwal (Director)



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