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Hotel Sergul Reviews

87 Shepherds Bush Road, W6 7LR, London, England

Reviews & Ratings Explained


212 Total Reviews
  • 74%Value For Money
  • 86%Security
  • 89%Location
  • 91%Staff
  • 66%Atmosphere
  • 89%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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the house is old, it's easy to be bothered by the noise from the neighbors.

  • 3rd Oct 2015
  • Novice Nomad
  • Anonymous
  • Taiwan
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Just to clarify. This building was built in the Victorian era. London's properties are steeped in history and some go back even 300 years. But they are fitted with modern technology and people buy into them for good reasons.


Really cosy little hotel. En suite room with your own fridge, kettle, tea, coffee and snacks was much more tan I expected paying £60 in London. Mara is very kind-hearted woman and great host, always eager to help you. Very, very pleasant overall experience.

  • 20th Aug 2015
  • Novice Nomad
  • Anonymous
  • Poland
  • Male, 25-30
  • (1 review)


The owner, Mara, was friendly, accomodating and warm. The room service was done daily which kept the place clean and orderly. The location near to Hammersmith tube was fantastic as most tube lines went through the station. The only downside was that the internet was spotty, and when working, quite slow. But if you were on vacation and you don't need to check email or make calls via internet, then for general use, the speed was okay. For anything else, the internet just simply wasn't reliable.

  • 26th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to write a review. There was a slight problem with the internet while you were here, but generally, it runs smoothly. We all felt the frustration, but we are back on track now. I trust that you are keeping well, and would be lovely to see you again in the future.


We really enjoyed our stay at Hotel Sergul. Mara was welcoming and lovely and was brilliant at suggesting places for dinner and breakfast.

  • 16th May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


Friendly staff, quiet room, clean facilities (better than expected), comfortable bed. Somewhat spartan and few amenities but that's what I expected at this price. Neighborhood felt reasonably safe. Good ordinary restaurants nearby. Considering I knew nothing about where to stay in London I feel I made a lucky choice & would stay there again.

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