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Hotel Sotavento Reviews

4Km Boulevar Kukulc�n -calle del pescador lote d, Cancun, Mexico

Reviews & Ratings Explained

84%

Rating
67 Total Reviews
  • 89%Value For Money
  • 89%Security
  • 77%Location
  • 80%Staff
  • 80%Atmosphere
  • 91%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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91%

I stayed 2 nights in a shared room. The only thing I did not like is the fact that they did not give me a room key and I needed to way somebody every single time I wanted to go to the room. Breakfast was not included. The rest was ok. Everything was clean. Receptionists really helped me with some phone calls I needed to do in order to book my excursions. Location is the only main disadvantage, but a bus stop it is just there so you can travel anywhere you need by bus. In general I liked it.


77%

Very nice stay. Food in restaurant very well priced & affordable. Only thing that let it down was that when I came to pay the balance on checking in, the receptionist had never heard of HostelWorld, didn't understand concept of having paid a 15% deposit, tried to add pounds & dollars and couldn't read English, so had to use google translate to read my confirmation because she didn't believe the line that said 'to pay on arrival' was what I was actually meant to pay. It took 40+ mins to sort it.




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