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Hotel Sotavento Reviews

4Km Boulevar Kukulc�n -calle del pescador lote d, Cancun, Mexico

Reviews & Ratings Explained


71 Total Reviews
  • 73%Value For Money
  • 78%Security
  • 70%Location
  • 63%Staff
  • 70%Atmosphere
  • 85%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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This is more of a family hotel than anything else. The rooms were clean, but it seems that they do not keep the AC running as it was difficult to breath when I came in. Also, even though I booked for two beds, they tried charging me extra for the additional person. They did not have my reservation, and I had to print it out, I was lucky there was room because otherwise I would have been stranded there. The breakfast is not good at all, Pastries, milk, and bread. Would not stay there again.


I stayed 2 nights in a shared room. The only thing I did not like is the fact that they did not give me a room key and I needed to way somebody every single time I wanted to go to the room. Breakfast was not included. The rest was ok. Everything was clean. Receptionists really helped me with some phone calls I needed to do in order to book my excursions. Location is the only main disadvantage, but a bus stop it is just there so you can travel anywhere you need by bus. In general I liked it.


Very nice stay. Food in restaurant very well priced & affordable. Only thing that let it down was that when I came to pay the balance on checking in, the receptionist had never heard of HostelWorld, didn't understand concept of having paid a 15% deposit, tried to add pounds & dollars and couldn't read English, so had to use google translate to read my confirmation because she didn't believe the line that said 'to pay on arrival' was what I was actually meant to pay. It took 40+ mins to sort it.

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