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Hotel Utama Reviews

Calle Michell Perez esq., Copacabana, Bolivia

Reviews & Ratings Explained

83%

Rating
274 Total Reviews
  • 82%Value For Money
  • 86%Security
  • 85%Location
  • 82%Staff
  • 76%Atmosphere
  • 85%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

really good breakfast to set you up for the day, staff were very friendly. nice big room and comfortable bed. thank you


77%

This was a nice place to stay except they were remodeling starting at 7:30 in the morning... The strange thing was they seemed to finish by around 10am every day, I'm not sure why they couldn't start later.


71%

We loved our stay at hotel utama. Our room was great and with a nice view at the lake. Breakfast was really good, and there was a nice relaxed athmosphere. Only downside is that the location is very uphill, and a little bit to far from the center.


80%

Breakfast is lovely - eggs, juice, pancake, coffee all served to you at your table, not buffet. Room was very comfortable and clean. No atmosphere and staff spoke limited English but it was a nice place for a quiet stay. Be aware you can stay in a budget room for 20 boliviano if you just show up in Copa and have a look around. Shower wasn't "hot" but this is a general Copacabana issue.


77%

Glad of the free bananas


71%

Staff don't speak English. And they don't jump at the chance to help you! Our Hostelworld booking for a twin room was communicated incorrectly so, although they did offer two single rooms, we had to pay for two rooms. Nice lobby and good breakfast. Over 20 mins on the computer needed payment, which is annoying when the wifi is limited. Visible wires in the showers and sparks when controls were adjusted! You can't pay on card. Not the worst but not worthy of v high recommendation.


86%

We got the best room, on the last floor of the hotel with a beautiful view on the lake. The room was very comfortable, and extremely rare in Bolivia, had heating !!! The shower was room and the breakfast really nice. The staff were especially sweet and helpful with us.

  • 14th Sep 2014
  • Novice Nomad
  • Anonymous
  • France
  • Couple, 18-24
  • (1 review)


80%

Just a few minutes walk from bus drop off and street with many restaurants - up a bit of a hill. Staff were good, not much English spoken. Breakfast very good, included egg, ham, cheese, pancake, yoghurt, cereal, coffee/tea but bread was always stale (a minor point but easily fixed). Free coca tea, popcorn, sweets and fruit in lobby was a nice touch. Heating available on request from 6-10pm. Laundry service quite pricey, can organise tours and bus tickets.


83%

This is a comfortable and clean hotel in a good location. The breakfast is excellent. The only downside is there is no free Internet access- Despite this, I recommend it.


80%

The hostel is fine, the only problem is that it does not accept credit cards.

  • 31st Aug 2014
  • Novice Nomad
  • Anonymous
  • Bouvet Island
  • Male, 31-40
  • (1 review)


94%

The hostel is super close to the city center, the private rooms are spacious, not noisy at all, and ours had a wonderful view of the bay. Staff was super accommodating and friendly, super helpful with a medical emergency that we experienced. Nice constant supply of coca tea and fruit in the lobby. The biggest con is the WiFi situation: the quality is pretty bad (even for Bolivia standards), and they turn it off at 10pm for some reason. Last but not least: the breakfast- WOW!! Best in SouthAm


80%

The heater stays on from 18:00 to 22:00. After that they turn off. The breakfast is very good. And the facilities are nice.


89%

Pretty good hostel. More like a hotel and not much atmosphere. Really good breakfast. Staff was helpful but didn't speak much English.


80%

Nice hotel with friendly staff! Breakfast was amazing! Rooms where nice and clean and good value for money!


77%

We enjoyed our stay but we expected a bit more. It was very cold and the heating only worked until 10.00 pm. The staff was helpful. We also had a lot of trouble with the water pressure and temperature. Hot water kept running out. That was unpleasant. Breakfast was amazing. Seriously incredible!




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