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Hotel Utama Reviews

Calle Michell Perez esq., Copacabana, Bolivia

Reviews & Ratings Explained


264 Total Reviews
  • 81%Value For Money
  • 85%Security
  • 82%Location
  • 81%Staff
  • 76%Atmosphere
  • 83%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Glad of the free bananas


Staff don't speak English. And they don't jump at the chance to help you! Our Hostelworld booking for a twin room was communicated incorrectly so, although they did offer two single rooms, we had to pay for two rooms. Nice lobby and good breakfast. Over 20 mins on the computer needed payment, which is annoying when the wifi is limited. Visible wires in the showers and sparks when controls were adjusted! You can't pay on card. Not the worst but not worthy of v high recommendation.


We got the best room, on the last floor of the hotel with a beautiful view on the lake. The room was very comfortable, and extremely rare in Bolivia, had heating !!! The shower was room and the breakfast really nice. The staff were especially sweet and helpful with us.

  • 14th Sep 2014
  • Novice Nomad
  • Anonymous
  • France
  • Couple, 18-24
  • (1 review)


Just a few minutes walk from bus drop off and street with many restaurants - up a bit of a hill. Staff were good, not much English spoken. Breakfast very good, included egg, ham, cheese, pancake, yoghurt, cereal, coffee/tea but bread was always stale (a minor point but easily fixed). Free coca tea, popcorn, sweets and fruit in lobby was a nice touch. Heating available on request from 6-10pm. Laundry service quite pricey, can organise tours and bus tickets.


This is a comfortable and clean hotel in a good location. The breakfast is excellent. The only downside is there is no free Internet access- Despite this, I recommend it.


The hostel is fine, the only problem is that it does not accept credit cards.

  • 31st Aug 2014
  • Novice Nomad
  • Anonymous
  • Bouvet Island
  • Male, 31-40
  • (1 review)


The hostel is super close to the city center, the private rooms are spacious, not noisy at all, and ours had a wonderful view of the bay. Staff was super accommodating and friendly, super helpful with a medical emergency that we experienced. Nice constant supply of coca tea and fruit in the lobby. The biggest con is the WiFi situation: the quality is pretty bad (even for Bolivia standards), and they turn it off at 10pm for some reason. Last but not least: the breakfast- WOW!! Best in SouthAm


The heater stays on from 18:00 to 22:00. After that they turn off. The breakfast is very good. And the facilities are nice.


Pretty good hostel. More like a hotel and not much atmosphere. Really good breakfast. Staff was helpful but didn't speak much English.


Nice hotel with friendly staff! Breakfast was amazing! Rooms where nice and clean and good value for money!


We enjoyed our stay but we expected a bit more. It was very cold and the heating only worked until 10.00 pm. The staff was helpful. We also had a lot of trouble with the water pressure and temperature. Hot water kept running out. That was unpleasant. Breakfast was amazing. Seriously incredible!


The only thing we had a problem with was the 10 pm curfew that we did not know about until 1 am the first night. Wonderful staff, EXCELLENT breakfast and very comfortable.


utama was horrible. My friend and I tried to leave and go.get some drinks and at 10:00pm they locked everyone in their rooms and turned off wifi. This place is a prison. Do not stay here. We asked to leave and they said go to bed at 10:00!!!! All of our rights were taken away here. DO NOT STAY HERE!

  • 27th May 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 25-30
  • (1 review)


Excellent hotel and we suggest anyone who wants a good place should stay there. Very good buffett breakfest.


The only thing good in this Hostel is the breakfast (best hour of the day)!!


Wifi was really really bad and there wasn't really any hot water (the water is heated like in a lot of places in South America by an electric heater. I guess this one just wasn't working too well).


The internet does not work (like the rest of Bolivia), the rooms are not very sound proof and most of the staff speak little english (again, as is standard in Bolivia). But the hotel is really nice, the rooms very comfortable and clean and it is an easy 5 min walk to the main street in Copacobana. The breakfast was probably the best we had in the whole of South America, so good!!! Great value for money.

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