Hotel le Orchidee Napoli Reviews
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We booked at this hotel 5 weeks before holiday. 'Lost' our booking and emailed us 5 days before we were meant to arrive. Responded to their email straight away. Only to hear nothing back from them until late the night before we were to travel. Wanted us to come and pick deposit up from them. Hostel world also spent the week trying to contact them with no luck .
They lost our reservations the night before arrival... If that was not bad enough, we were treated was poorly. After trying to get away with not getting us a new reservation we left our phone call with non committal, "I will think about finding a new place for you but probably not". Naturally we book new places not expecting him to come through (the place he tried to book was gross). The representative intentionally made it hard for us to get our deposit back and made us jump through hoops. BAD
- Novice Nomad
- Male, 25-30
- (1 review)