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Hue Backpackers Hostel Reviews

10 Pham Ngu Lao St, Hue, Vietnam

Reviews & Ratings Explained


1018 Total Reviews
  • 77%Value For Money
  • 81%Security
  • 90%Location
  • 78%Staff
  • 85%Atmosphere
  • 79%Cleanliness
  • 75%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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great place. social atmosphere, cool staff, clean rooms and bathrooms. big lockers. walking distance to the citadel. there's not enough bathrooms, tho. 1 ensuite per 10-person dorm, + an extra shower stall in the common area. no other complaints. would recommend.


Only stayed there for one night. The rooms and food were good, and the staff really nice. The City isn't worth Much, so a nice stay while passing through.

Owner Comment (Hide)
Dear valued guest, Many thanks for your review and for staying with us in Hue. We are glad you enjoyed yourself and the hostel. I am sorry to hear that you did not think much of this ancient imperial city, there is loads to explore and we are happy to tell you exactly what to see when here. All the best, The Management


Great bar facilities. Good breakfast options but when I cut into my baguette I found a lot of ants inside. It was quickly replaced. Good location. Stayed in a female dorm room. Cleaners were always seen around the hostel but they was keen to get us out of the room on our check out day even though we had plenty of time before check out time. Overall, it was a nice relaxing atmosphere and clean hostel - it was hard work getting our backpacks up the stairs but we managed.


The rooms are good but there is only one bathroom for 8 girls. And the bathrooms in the common area are not very clean. Good location with many restaurants nearby.


Fantastic location! Hue is quite a small place to explore, and you're right in the middle of a strip of restaurants and bars. The Vietnamese staff are very friendly and have a great sense of humour, so join in and have a laugh with them. The hostel is pretty much a bar/restaurant with rooms upstairs, and it creates a great atmosphere. The menu is one of the best I've seen for fussy western vegetarians. Their Budda burger was gorgeous. Go to DMZ bar round the corner at night time.

Owner Comment (Hide)
Dear guest, Thank you for taking the time to write a review and for staying with us. The local VN staff were very happy to see what you wrote and you are right, they do love a good laugh! Glad you enjoyed the food, we do have a great kitchen! Please stay again with us if you ever return, The team in Hue


Rooms are a bit small and only one bathroom for 10 people. But those point are the only things that were not so great. Verry nice staff and nice balconies to relax after a day of walking around in town.

Owner Comment (Hide)
Hi guys, Thank you for your review, we are glad you enjoyed your stay! Sorry about only having one bathroom per room, we do have extra toilets and showers available in the communal area. Please ask and we will be happy to show any one :-) Regards, The team in Hue


If you've stayed at any other backpackers hostel then you know the crack. Hostel that is also a bar at night. Vietnamese staff are very friendly and helpful but the reps are just annoying alcoholics looking for friends to drink with at night. 6 bed room was quite small but beds were comfy. We paid for Easy Riders to drive us to Hoi An which was really good, very nice drivers.

Owner Comment (Hide)
Hi traveler, Thanks for your review. We are glad you enjoyed you stay and had no worries when staying here. All the best for your travels, The team in Hue


Nice location and a clean hostel. Stayed in the female dorm. Only issue was that where the plug sockets were next to two sets of the bunk beds, they had to be pulled away from the wall which meant you couldn't use the locker under the beds properly. Other than this I would recommend.

Owner Comment (Hide)
Hello, Many thanks for your review and bringing to our attention about the plug socket. We are currently looking at a better solution for this. All the best, The team in Hue


Staff weren't the friendliest (bit blunt) but we're always helpful Female dorm was split into two rooms so nice and spacious We arrived at 8 and they said we could shower as couldn't check in yet which was very nice of them, stored luggage didn't seem the safest but nothing went missing

Owner Comment (Hide)
Hi guys, Thank you for your review on Hue Backpackers. I'm sorry that you did not think the staff were friendly, this is some thing we take pride in, our friendly and polite attitude and smiling! Our luggage storage is behind reception and monitored by our staff. I apologies that you did not think it was safe, we shall look at putting extra measures in place to make it safer. All the best, The Management


Hostel and staff were great. Wifi in rooms wasn't great and there was never any hot water

Owner Comment (Hide)
Hi there, Thank you for your review, the staff were very pleased to hear that you liked them. Our Wifi provider has been changed so much better now. I promise we have hot water, there is a labelled switch by all bathrooms which is the 'hot water switch' and says 'on or off'. I'm sorry that this was not pointed out by the staff when you were checked in to the room. All the best, The team in Hue


Nice hostel with a very good breakfast. Annoying that my dorm which was full of girls only had one bathroom. Also the drain didn't work very well so the bathroom/wet room got pretty much flooded. Good atmosphere though and fine for a short stay in Hue town.

Owner Comment (Hide)
Dear guest, Thank you for your review and for choosing to stay with us. We provide a few different options for breakfast, the pancakes are my personal favourite with banana! We have extra showers and toilets in our communal area in case the one in the room is busy. The drains are cleared daily by the awesome housekeeping team, but as it was a female dorm, it might just have clogged from hair. Thank you for bringing this to our attention. All the best, Rob


Dorms are dark and dingy, isn't enough room to swing a cat in the tiny showers between 10+. Air con dripped on me all night. Not worth the money at all, no towel, no hospitality. Just a name with a reputation, in my opinion not a good one!


We paid for an AC room but only got the AC working in the nights. Also the rent priceprices for scooter and cycles were way over the usual rate.


bait and switch stayed in heu backapckers private room which is actually across the road in the phuoc an dmz hotel. stay at the phuoc an direct is 5 bucks cheaper per night. hue backpacker incl. breakfast, but its only worth 1.50 at best, so save yourself the 3.50 per night and stay direct with phuoc an dmz.


Nice place to stay, with good atmosphere. Helpful with sorting out further travel. AC didn't work particularly well though, and wifi was less than hopeless.


Broken air conditioning in 40+ degrees! 1 tiny toilet and shower between 12.

Owner Comment (Hide)
Dear guest, Firstly, i'm sorry that the air conditioning broke down during your stay with us. As i'm sure you can understand, this sometimes happens as we are running the AC continuously due to the heat in Vietnam. All is fixed again and the rooms are ice cold :-) We do have extra toilets and showers downstairs near the bar as there is only one in our 10 bed dorm and we are limited on space. Many thanks for your review, The team in Hue


Great place to stay in a really good location , on the main strip of restaurants/bars . Nice balconies outside the dorm rooms with lounge seating to relax . Downstairs bar / social area could do with being bigger as its very small . Reception staff are helpful but can be quite rude at times . We booked to Hai Van Pass bike tour from here which we'd highly recommend - it's quite overpriced and there are other company's that do it cheaper but it's a reliable company .


Personal lockers would be nice. Also, maybe restricting noisy activities to the first floor after a certain time. There were some very loud people drinking outside my window until late.

Owner Comment (Hide)
Dear guest, Thank you for your review on the hostel in Hue. We provide TWO personal lockers per bed - One under the bed with a lock and key PLUS metal loops to attach your own lock if needed. We also provide a smaller locker on the wall next to your bed and the light and wall socket. I'm sorry about the noise outside your room, we close our bar at 11pm to allow guests to sleep. Our security have been asked to do more regular walk abouts late at night to stop this. Kind regard, Rob


Had a nice stay here. The hostel balconies are very pretty. Staff is very helpfull. Bar is nice and good to meet people or to have a good (non asian) meal. Tall english men working are very sweet and friendly, always there to help me out. I had a great stay. Showers and wifi were not good.


Witnessed the staff not changing the sheets after a person checked out, merely straightened them up from the last person instead!!

Owner Comment (Hide)
Dear guest, Thank you for your review and informing us of this incident. Our Housekeeping team are awesome and i assure you they would not just straighten up a bed for the next customer. We pride ourselves in cleanliness and making each experience the best for our guests. You probably saw the staff straighten the bed which a customer was still using, this is why the sheets were not changed. Best of luck on your travels, Rob

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