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Hue Backpackers Hostel Reviews

10 Pham Ngu Lao St, Hue, Vietnam

Reviews & Ratings Explained

84%

Rating
1115 Total Reviews
  • 82%Value For Money
  • 83%Security
  • 87%Location
  • 83%Staff
  • 87%Atmosphere
  • 83%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

The bar was quite limited, if you don't drink beer there are not a lot of options. They sold no wine at all.


94%

Decent enough, fairly social place.


74%

It's was a nice place, but I could of done without being woken at 5am by a rat crawling on my head and then staff making me pay for an extra night because they are too overworked to enter my booking correctly...


89%

Friendly staff, room are a little small tho, nice to have a balcony to chill during the day, good place to meet other travellers.


100%

This is a great place staff are awesome as well.


89%

Great hostel as all vietnam backpackers hostels. Good location where you can reach everything easily!


60%

This hostel was fine. My least favourite out of the chain. The staff were not friendly - particularly the local staff. We seen them deal with other guests and this seemed to be a general occurnace with them. Wifi wasn't good, kept dropping. The toilet in our ensuite was also broken.


80%

We booked 5 people on to a dorm room but they had double booked us and were full so they put us in a hotel across the street and had 2 private rooms which were nice but can't comment on the dorm rooms. There social area of the hostel was good, nice staff, good location and a great free breakfast


91%

Clean room, good breakfast, friendly atmosphere.

  • 2nd Nov 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Traveller, Thank you for choosing to stay with us here in Hue and for your kind words and review. Please come back again again in the future. Kind regards, The team in Hue

89%

Very social fun hostel. We came on Halloween day and they had a huge party, drink specials, decorations. It was so much fun! The front desk staff was great, very helpful. The only thing was check out was 11 am, but when our roommates checked out at 730, the cleaning staff came in before 830 to change the beds and woke us up. Would have been nice to have that happen later. Wifi was so so. The lounge chairs on the upper floors are nice for chilling. I definitely recommend this hostel!


86%

Super nice atmosphere and good value for money. A/C didn't work in my room and I had to go to them several times before they admitted to not being able to fix it and moved me to another room. They did however help out when I asked for it and always with a smile on their face!

Owner Comment (Hide)
Dear guest, Thank you for your review and choosing to stay at Hue Backpackers. We are sorry about the issue with the A/C and appreciate your patience when getting this fixed. All is now good again so do not worry. We are glad to hear we were of help, The team in Hue

91%

Best atmosphere, great staff, great city - loved it there! small dorms, but not a big issue.

Owner Comment (Hide)
Dear Traveller, Thank you for your review and kind words, we are very pleased to hear you enjoyed your stay and had fun with us. This makes us very happy... Kind regards, The team in Hue

97%

Nice hostel with great staff! It's clean and every night they organize something in the bar. The food is really good in de bar! Only the tours and tickets are really expensive comparing to the other companies.

Owner Comment (Hide)
Dear guest, Thank you for staying with us and travelling with us here in Hue. Thank you for your feedback, we offer quality tours and competitive prices. Please feel free to ask any questions about our tours and what is offered and we will be more than happy to help. Kind regards, The team in Hue

80%

Pretty good hostel, the only major comment I would have is that the shower is not so good; right in front of the toilet and the shower head keeps falling over

Owner Comment (Hide)
Dear Traveller, Thank you for your review and comments on our hostel, we appreciate your feedback. The shower head is back on the wall and i can confirm our showers are hot and strong. Please note that there is a hot water switch outside all our showers that needs to be turned on first. Thank you for staying with us, The team in Hue

89%

Great atmosphere, nice balcony to chill out. Room was OK, however AC didn't work properly and it was too hot in the room during the night.

Owner Comment (Hide)
Dear guest, Thank you for your review and comments on the hostel in Hue. We are sorry to hear that you found the room to be hot during the night. We have recently maintained and gassed the A/C in the rooms so there should be now further issues. Kind regards, The team in Hue

77%

Good location, nice staff, free breaky always a bonus booked an easy rider through them down to hoi an and had a fantastic time good bar for meeting people also

Owner Comment (Hide)
Dear Traveller, Wow! Thanks for the awesome review... We are so pleased to hear you enjoyed your stay and our hostel. Please come back any time. Kind regards, The team in Hue

71%

Nice hostel with really friendly staff! More than willing to help you and the food was really good and had nice nights to do social things in the hostel!


60%

Rooms are very small and the bathroom is even smaller. Don't except any help from the staff at the reception. They only try to sell u stuff where they earn money. I needed to go to the airport, well bizarrely they only recommended a shuttle for 400k & said this is the only possibility After a lot of research I found an airport shuttle for 50k. I asked them to call, they pretended there is none. After mins of arguing they finally dialed the number and just gave me the phone with an grumpy face.

Owner Comment (Hide)
Dear guest, We are sorry to hear of this incident in the hostel. We only offer a private car service to the airport or can arrange the shuttle bus to come collect you from the hostel as long as it is booked in advance by at least 2 or more hours. We are an older building designed and made by VN people so we are smaller, but saying that our shower rooms are plenty big still to fit even foreigners for washing and cleaning. Thank you for your valued feedback, The team in Hue

86%

Great atmosphere. Good information about tours and things to do. A bar was great to meet people.

Owner Comment (Hide)
Dear Traveller, Thank you for your review and comments. We are very pleased to hear that you enjoyed your stay. We provide all sorts of free information and activities so glad you were able to take advantage of this. Kind regards, The team in Hue

89%

Staff made the stay even more worthwhile. Gets busy with other backpackers in the communal area, great way to meet people! Great atmosphere.

Owner Comment (Hide)
Hi Traveller, Thank you for your feedback and for mentioning the friendly staff. It is exactly what we are here for, to be polite, friendly and help answer your questions and give travelling tips. Please stop by again in the future, The team in Hue

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