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Hue Backpackers Hostel Reviews

10 Pham Ngu Lao St, Hue, Vietnam

Reviews & Ratings Explained

84%

Rating
1124 Total Reviews
  • 82%Value For Money
  • 84%Security
  • 88%Location
  • 84%Staff
  • 87%Atmosphere
  • 82%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

Rooms are very small and the bathroom is even smaller. Don't except any help from the staff at the reception. They only try to sell u stuff where they earn money. I needed to go to the airport, well bizarrely they only recommended a shuttle for 400k & said this is the only possibility After a lot of research I found an airport shuttle for 50k. I asked them to call, they pretended there is none. After mins of arguing they finally dialed the number and just gave me the phone with an grumpy face.

Owner Comment (Hide)
Dear guest, We are sorry to hear of this incident in the hostel. We only offer a private car service to the airport or can arrange the shuttle bus to come collect you from the hostel as long as it is booked in advance by at least 2 or more hours. We are an older building designed and made by VN people so we are smaller, but saying that our shower rooms are plenty big still to fit even foreigners for washing and cleaning. Thank you for your valued feedback, The team in Hue

86%

Great atmosphere. Good information about tours and things to do. A bar was great to meet people.

Owner Comment (Hide)
Dear Traveller, Thank you for your review and comments. We are very pleased to hear that you enjoyed your stay. We provide all sorts of free information and activities so glad you were able to take advantage of this. Kind regards, The team in Hue

89%

Staff made the stay even more worthwhile. Gets busy with other backpackers in the communal area, great way to meet people! Great atmosphere.

Owner Comment (Hide)
Hi Traveller, Thank you for your feedback and for mentioning the friendly staff. It is exactly what we are here for, to be polite, friendly and help answer your questions and give travelling tips. Please stop by again in the future, The team in Hue

89%

Nice, clean and friendly hostel with a nice Bar/Restaurant too chill and meet people.

Owner Comment (Hide)
Dear Customer, Thank you for this review, we are pleased to hear that you have enjoyed your staff and met other travellers. This is exactly our aim, to promote fun and friendship in a safe environment with other like minded travellers. Once again, a big thanks for the team here in Hue

89%

Nice hostel, nice atmosphere!

Owner Comment (Hide)
Dear guest, Thank you for your review and feedback. We are pleased you enjoyed your stay. Kind regards, The team in Hue

86%

pretty good. a big party hostel but if you are into that it's awesome. did the orphanage stay and it was an amazing experience would definitely reccomend it.

Owner Comment (Hide)
Dear Traveller, Thank you for your kinds words on the hostel and our tours. We are pleased to hear you enjoyed your stay and would recommend to others. All the best on the rest of your travels, The team in Hue

83%

Typical hostel with free wifi and breakfast every morning. The staff there are extremely helpful in helping you plan transport and activities. They even booked my next stay at dk's house in Hoi an, which they also own.

Owner Comment (Hide)
Dear guest, We are so pleased to hear that you enjoyed your stay and read your review. Thank you for taking the time to leave your comments. All the best on your travels, The team in Hue

91%

great place. social atmosphere, cool staff, clean rooms and bathrooms. big lockers. walking distance to the citadel. there's not enough bathrooms, tho. 1 ensuite per 10-person dorm, + an extra shower stall in the common area. no other complaints. would recommend.

Owner Comment (Hide)
Dear customer, Thank you for your review and comments on the hostel. Sadly we have no more room for showers but there are extra showers and toilets available down stairs in the common area. Please come by again for more fun, The team in Hue

100%

Great staff. Excellent help with any information on tours, things to do, and any needs you may have while traveling. Motorbike rental on property. A fun place.

  • 29th Sep 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


91%

Only stayed there for one night. The rooms and food were good, and the staff really nice. The City isn't worth Much, so a nice stay while passing through.

Owner Comment (Hide)
Dear valued guest, Many thanks for your review and for staying with us in Hue. We are glad you enjoyed yourself and the hostel. I am sorry to hear that you did not think much of this ancient imperial city, there is loads to explore and we are happy to tell you exactly what to see when here. All the best, The Management

74%

Great bar facilities. Good breakfast options but when I cut into my baguette I found a lot of ants inside. It was quickly replaced. Good location. Stayed in a female dorm room. Cleaners were always seen around the hostel but they was keen to get us out of the room on our check out day even though we had plenty of time before check out time. Overall, it was a nice relaxing atmosphere and clean hostel - it was hard work getting our backpacks up the stairs but we managed.


77%

The rooms are good but there is only one bathroom for 8 girls. And the bathrooms in the common area are not very clean. Good location with many restaurants nearby.


89%

Fantastic location! Hue is quite a small place to explore, and you're right in the middle of a strip of restaurants and bars. The Vietnamese staff are very friendly and have a great sense of humour, so join in and have a laugh with them. The hostel is pretty much a bar/restaurant with rooms upstairs, and it creates a great atmosphere. The menu is one of the best I've seen for fussy western vegetarians. Their Budda burger was gorgeous. Go to DMZ bar round the corner at night time.

Owner Comment (Hide)
Dear guest, Thank you for taking the time to write a review and for staying with us. The local VN staff were very happy to see what you wrote and you are right, they do love a good laugh! Glad you enjoyed the food, we do have a great kitchen! Please stay again with us if you ever return, The team in Hue

83%

Rooms are a bit small and only one bathroom for 10 people. But those point are the only things that were not so great. Verry nice staff and nice balconies to relax after a day of walking around in town.

Owner Comment (Hide)
Hi guys, Thank you for your review, we are glad you enjoyed your stay! Sorry about only having one bathroom per room, we do have extra toilets and showers available in the communal area. Please ask and we will be happy to show any one :-) Regards, The team in Hue

77%

Pretty sweet place. Good vibes, not too big. Awesome bar and drink deals. Not badly located


71%

If you've stayed at any other backpackers hostel then you know the crack. Hostel that is also a bar at night. Vietnamese staff are very friendly and helpful but the reps are just annoying alcoholics looking for friends to drink with at night. 6 bed room was quite small but beds were comfy. We paid for Easy Riders to drive us to Hoi An which was really good, very nice drivers.

Owner Comment (Hide)
Hi traveler, Thanks for your review. We are glad you enjoyed you stay and had no worries when staying here. All the best for your travels, The team in Hue

77%

Nice location and a clean hostel. Stayed in the female dorm. Only issue was that where the plug sockets were next to two sets of the bunk beds, they had to be pulled away from the wall which meant you couldn't use the locker under the beds properly. Other than this I would recommend.

Owner Comment (Hide)
Hello, Many thanks for your review and bringing to our attention about the plug socket. We are currently looking at a better solution for this. All the best, The team in Hue

80%

Staff weren't the friendliest (bit blunt) but we're always helpful Female dorm was split into two rooms so nice and spacious We arrived at 8 and they said we could shower as couldn't check in yet which was very nice of them, stored luggage didn't seem the safest but nothing went missing

Owner Comment (Hide)
Hi guys, Thank you for your review on Hue Backpackers. I'm sorry that you did not think the staff were friendly, this is some thing we take pride in, our friendly and polite attitude and smiling! Our luggage storage is behind reception and monitored by our staff. I apologies that you did not think it was safe, we shall look at putting extra measures in place to make it safer. All the best, The Management

The reviews below do not count toward the property's recent rating.
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83%

Hostel and staff were great. Wifi in rooms wasn't great and there was never any hot water

Owner Comment (Hide)
Hi there, Thank you for your review, the staff were very pleased to hear that you liked them. Our Wifi provider has been changed so much better now. I promise we have hot water, there is a labelled switch by all bathrooms which is the 'hot water switch' and says 'on or off'. I'm sorry that this was not pointed out by the staff when you were checked in to the room. All the best, The team in Hue

80%

Nice hostel with a very good breakfast. Annoying that my dorm which was full of girls only had one bathroom. Also the drain didn't work very well so the bathroom/wet room got pretty much flooded. Good atmosphere though and fine for a short stay in Hue town.

Owner Comment (Hide)
Dear guest, Thank you for your review and for choosing to stay with us. We provide a few different options for breakfast, the pancakes are my personal favourite with banana! We have extra showers and toilets in our communal area in case the one in the room is busy. The drains are cleared daily by the awesome housekeeping team, but as it was a female dorm, it might just have clogged from hair. Thank you for bringing this to our attention. All the best, Rob

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