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Imperial Laguna Cancun Reviews

Calle Quetzal 11 Club De Golf KM 8, Cancun, Mexico

Reviews & Ratings Explained


64 Total Reviews
  • 73%Value For Money
  • 70%Security
  • 77%Location
  • 60%Staff
  • 53%Atmosphere
  • 73%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Staff very friendly and willing to help you in whatever you need, located at a 10 minutes walk from the main attractions of the "zona hotelera", 200 m or less from a supermarket and not expensive restaurants, security guards 24h per day, nice swiming pool... Very good! If someday I get back to Cancun, I'll stay again in this place.

  • 25th Aug 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Mixed Group, 25-30
  • (1 review)


Never been there, the hotel told me that i haven't any reservation with them so I have to find other hotel, I just lost my money

  • 14th Aug 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Male, 31-40
  • (1 review)


Extremely hostile staff.We reserved a room on hostelworld but on arrival we were told that there were no rooms and patronisingly told that we shouldn't have booked on hostelworld. After some dispute, he said he would check for rooms (we questioned how he found the room we'd booked but hadn't just given it to us in the first place). He charged us 19% tax, rather than the stated 14, and refused to subtract the deposit. A nasty start which overclouded the rest of the (average) stay.


It was O.K. walking distance of 10min to Kukulcan Ave, cocobongo, hard rock cafe etc. Very good airconditioning, spacios clean rooms.

  • 5th Aug 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 25-30
  • (1 review)

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