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Imperial Laguna Cancun Reviews

Calle Quetzal 11 Club De Golf KM 8, Cancun, Mexico

Reviews & Ratings Explained


54 Total Reviews
  • 73%Value For Money
  • 77%Security
  • 83%Location
  • 73%Staff
  • 63%Atmosphere
  • 77%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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* Very convenient location: bus stop = 5 minutes walk, restaurants & bars = 10 minutes walk, town centre = 10 minutes bus... * rooms are basic but large and fully equipped * almost no hot water * Breakfast really needs improvement (small insects flying and running everywhere on the breakfast breads and cakes...)

  • 2nd Dec 2013
  • Novice Nomad
  • Anonymous
  • France
  • Couple, 25-30
  • (1 review)


The gentleman on reception was lovely but unfortunately the room was pretty grim. We arrived after a dry spell (had been in another hotel in cancun) and the room smelled unpleasant - overwhelming musty odour. The night we checked in there was torrential rain and we were not surprised that there were several leaks. The fridge didn't work. On the plus side there was hot water and the room was large.

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