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International Students House Reviews

229 Great Portland Street, London, England

Reviews & Ratings Explained

82%Overall Rating

From 38 ratings
  • 76%Character
  • 89%Security
  • 91%Location
  • 85%Staff
  • 74%Atmosphere
  • 76%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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83%

the location was excellent, the bar was really nice. But it was difficult to get hot water. The staff, in general were really nice

  • Novice Nomad
  • 30 Apr 2013
  • Anonymous
  • Argentina
  • Female, 25-30
  • (3 reviews)


100%

Hostel location was perfect and so easy to get to (just opposite great Portland tube station). The staff were all friendly and very helpful. Perks were: - bar tokens (buy one get one free) - £2.90 off food at their reataurant - free wifi - 15 minutes free Internet on their computers (in case you need to print anything off.) A major help was the fact we could leave our luggage in their storage unit for £1 per suitcase (until 8pm). Would definitely stay at ISH again.

  • Novice Nomad
  • 20 Apr 2013
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


83%

The staff were friendly & helpful and the room was clean & tidy. Stayed in a dorm the night before the London Marathon & it was comfortable and the showers were hot in the morning. The bar was nice, the canteen OK but a bit over priced and there were two computers available for about £1 or £2 per hour. My only gripe was that the downstairs area had a club night on so they switched off the computers and I couldn't use the credit that I paid for. All in all a good cheap place to stay in London.

  • Novice Nomad
  • 20 Apr 2013
  • robinson79
  • England
  • Male, 31-40
  • (2 reviews)


70%

If it wasn't for the location (in the center - huge advantage!) which was great I would be probably dissapointed The room I stayed in wasn't very clean and it was in the basement so there was very little light. Also the atmosphere was poor. However, it wasn't so bad since I didn't spend there much time anyway and everything was within a walking distance. The area is also nice - with a park, 2 supermarkets and a subway station nearby.

  • Novice Nomad
  • 20 Apr 2013
  • Anonymous
  • Poland
  • Female, 25-30
  • (1 review)


83%

Large and impersonal but the staff are very nice and professional. Clean, safe and a decent price for the location!

  • Novice Nomad
  • 02 Apr 2013
  • Anonymous
  • Canada
  • Female, 25-30
  • (6 reviews)


90%

Even though the night I stayed in this hostel was Easter, the hostel was still a little too quiet. The bar was empty, and I missed dinner entirely so I cannot comment. Honestly I was a little disappointed that I encountered so few travelers.

  • Novice Nomad
  • 01 Apr 2013
  • Anonymous
  • USA
  • Male, 25-30
  • (2 reviews)


57%

This hostel is really a dorm. And it has all downsides of dorm. I was placed in 4 people room with 3 permanent residents. One of them invited his friend to stay over, so I was in fact living in 5 people room. Room itself smelled BAD, it had to be constantly vented, which also made it cold. shower inside room didn't work, I was told to use communal one in the hall, which in turn was full of fungus and had vents completely blocked with dust. For that price value was simple horrible. Avoid.

  • Novice Nomad
  • 24 Mar 2013
  • Anonymous
  • Poland
  • Male, 25-30
  • (8 reviews)


50%

I've booked a single room for one night to check out this hostel and it was a good idea. Room smelled very bad. I mean REALLY bad, I had to leave window open most of the time. Wifi was tragic and you had to pay for internet cable. Staff was competent but nothing beyoud that. Food was horrible. Bathrooms very filthy. I'm not picky! I've lived in dorm for several years, it was much cleaner and I've paid for it 4GBP per day though, not 25+. Value for money is horribly tragic.

  • Novice Nomad
  • 23 Mar 2013
  • Anonymous
  • Poland
  • Male, 25-30
  • (8 reviews)


80%

Great place .... The showers could do with being warmer... The ones I tried where. Either cold or hardly warm.... Other than that it's a excellent well run place ...

  • Novice Nomad
  • 06 Mar 2013
  • Anonymous
  • England
  • Male, 41+
  • (4 reviews)

Owner Comment (Show)
Thank you for giving us feedback on your stay at International Students House. We are delighted to hear that overall, you enjoyed your stay with us and hopefully this enhanced your visit to London. We are sorry about your situation with the water and your comment has been discussed with our Management Team and we are investigating this further. We apologise for the inconvenience caused and hope to welcome you again in the near future.

73%

I needed to check out very early and had to collect two deposits, one for a lock and the other for the room keys. I was told that I couldn't be given the deposits back because the staff didn't have access to money early in the morning. It's not rocket science to have cash available early in the morning to facilitate people who need to checkout early.

  • Novice Nomad
  • 16 Feb 2013
  • Anonymous
  • Ireland
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Thank you for your feedback. We are sorry that you did not receive back your key deposit. We do offer an express checkout service through which we can refund your deposit to a credit or debit card. I’m sorry that the staff did not make you aware of this. Our Deputy Front Office Manager should have contacted you via email to discuss how we can provide you with your deposit. We hope to welcome you again at International Students House in the near future.

60%

i don't like the house. The toilet is on the next floor. The smell in the room is not good.

  • Novice Nomad
  • 15 Feb 2013
  • Anonymous
  • China
  • Female, 31-40
  • (4 reviews)

Owner Comment (Show)
Thank you for giving us feedback on your stay at International Students House. We are sorry to hear that our facilities did not meet your expectations. As some of our rooms have shared facilities, customers might have to use facilities located on the floor above. We do apologise for the inconvenience. In regards to your comment about an unpleasant smell, we have raised this issue with our Housekeeping Team and this will be investigated further. We do hope to welcome you again at ISH.

63%

The place is pretty good mainly because it is very close to two tubes and about 20 minutes walking to Oxford street. Though they have issues regarding checkout. If u dont turn the keys before 10am (no a minute after, and it is serious) you really lose the 10 pounds deposit. Other downsides of thisplace are the toillet/bathromm cleanness, hard to take shower, pretty disgusting and the drain doesnt work well: water flooding all over the shower. Also, they charge to use the computer.

  • Novice Nomad
  • 26 Jan 2013
  • Anonymous
  • Brazil
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
Thank you for your feedback. We are delighted to hear that you had a great stay with us and hopefully this enhanced your visit to London. We are sorry that you did not receive back your key deposit. We do offer an express checkout service through which we can refund your deposit to a credit or debit card. I’m sorry that the staff did not make you aware of this. We are sorry to hear that our facilities did not meet your expectations.

80%

Good location, easy walking distance to lots of attractions and Oxford Street and a good variety of food places in city centre. Hostel staff are helpful, feels very secure and dorm rooms have lockers. A good place to stay.

  • Novice Nomad
  • 09 Jan 2013
  • Anonymous
  • Australia
  • Female, 25-30
  • (4 reviews)


77%

Bittersweet experience. Reception is in a place and I was surprised when told the rooms are in another address (8min walk). Very incovenient as meals are served in the 1st building, every morning you have to face the rain to have breakfast. Staff is nice, room is immaculate, VERY clean, beds made already, towels a glass and soap are given at the check-in, very good. There's also a sink in the room and a kettle and microwave along the corridor. Apart from the double location, everything was great

  • Avid Traveller
  • 30 Dec 2012
  • Anonymous
  • Brazil
  • Male, 25-30
  • (20 reviews)

Owner Comment (Show)
Hi Marcondes, Thank you for giving us feedback on your stay at International Students House. We are delighted to hear that overall, you enjoyed your stay with us and hopefully this enhanced your visit to London. We are very sorry that you were not satisfied with the room you were allocated. We do advise on our website that we have two different buildings one at Great Portland Street and one a five minute walk away in Regent's Park, you may be allocated a room in either building. We hope to welcome you again at International Students House in the near future.

73%

I stayed in the 10 bed female dorm. the beds were alright, and I liked the curtains as they give you a little privacy and block out the light.speaking of which, there were nice reading lights and 2 powerpoints in each bed! There were some sinks in the room as well, which is nice, BUT there was a really disgusting smell coming from them, it ruined the stay for me presonally! Otherwise, it's nice to have free wifi, and you get vouchers for the restaurant as well. The location is excellent!

  • Avid Traveller
  • 28 Dec 2012
  • Anonymous
  • Germany
  • Female, 18-24
  • (12 reviews)

Owner Comment (Show)
Hi Lisa, Thank you for giving us feedback on your stay at International Students House. We are delighted to hear that overall, you enjoyed your stay with us and hopefully this enhanced your visit to London. In regards to your comment about an unpleasant smell from the sinks, we have raised this issue with our Housekeeping Team and this will be investigated further. We always endeavour to create a clean, friendly and welcoming environment at ISH and we do hope that the next time you visit, our facilities meet your expectations.

73%

Although I knew there were two locations I might be staying, I didn't know I'd have to walk 10 minutes between them every morning to get breakfast, which was far from ideal and not mentioned prior to booking. No pots, cutlery or crockery available if you do want to make your own food. No wifi available for temp guests, which wasn't clear. Otherwise it was as expected.

Owner Comment (Show)
Hi Simon, Thank you for giving us feedback on your stay at International Students House. We are delighted to hear that overall, you enjoyed your stay with us and hopefully this enhanced your visit to London. We are very sorry that you were not satisfied with the room you were allocated. We do advise on our website that we have two different buildings one at Great Portland Street and one a five minute walk away in Regent's Park, you may be allocated a room in either building. Even though we do not provide kettles for our short stay residents, we do have our very own canteen where you can find a selection of hot and cold drinks as well as snacks and meals. All of our catering is done in-house and we always endeavour to have as much variety as possible in order to appeal to all of our residents and guests. We do however consider all feedback and we will discuss this comment with our team. We do provide WiFi for all our guests both long and short stay. Each guest receives WiFi instructions upon check-in, we apologise that these instructions were not made clear and for any inconvenience this may have caused. We hope to welcome you again at International Students House in the near future.

90%

Hope there is a kettle available. The lobby was modern and nice, however, the bedroom might need a repaint. perfect location!!!!!! nice for shopping , and with supermarket nearby. Staff are very friendly.

  • Novice Nomad
  • 15 Dec 2012
  • Anonymous
  • Hong Kong
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Dear Stephanie, Thank you for giving us feedback on your stay at International Students House. We are delighted to hear that overall, you enjoyed your stay with us and hopefully this enhanced your visit to London. Even though we do not provide kettles for our short stay residents, we do have our very own canteen where you can find a selection of hot and cold drinks as well as snacks and meals. All of our catering is done in-house and we always endeavour to have as much variety as possible in order to appeal to all of our residents and guests. However we consider all feedback and we will discuss your comment within our team. We hope to welcome you again at International Students House in the near future.

77%

The location is excellent if you are really sleeping at the given address. It's just a few meters from the next Underground station. However, they have a second building which is 5min walk and is located in 10 York Terrace East. Internet is free and speed is definitely ok. They provide you with a towel and you have a washbasin in your room. As in many hotels or hostels, you can hear noise from your neighbors. Check out is at 10:00 am and they seem to be strict (at least, I got the impression).

  • Novice Nomad
  • 08 Dec 2012
  • Anonymous
  • Austria
  • Male, 31-40
  • (2 reviews)

Owner Comment (Show)
Thank you for giving us feedback on your recent stay with International Students House. We are happy to hear that you had a clean and comfortable stay with us and hopefully this enhanced your visit to London. Hopefully we'll see you again although we hope you'll have more considerate neighbours next time. We do hope that this did not reflect your stay and hope to welcome you again at ISH in the near future.

80%

the bar was good, actual rooms were ok - needed a common room

  • Novice Nomad
  • 01 Dec 2012
  • Anonymous
  • India
  • Male, 18-24
  • (6 reviews)

Owner Comment (Show)
Dear Harsh, Thank you for giving us feedback on your stay at International Students House. For our short term residents, we have the ISH Bar which provides weekly bar entertainment including karaoke and quiz nights, making it a great place to hang out. We do however consider all feedback and we will discuss your comment within our team. We hope to welcome you again at International Students House in the near future.



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