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Islander Backpackers Resort Reviews

Reviews & Ratings Explained

75%

Rating
568 Total Reviews
  • 72%Value For Money
  • 83%Security
  • 93%Location
  • 77%Staff
  • 63%Atmosphere
  • 63%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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69%

The hostel was clean and staff really friendly but not good if you are travelling On your own and looking to meet people because there is little atmosphere and this can be difficult. It is a hotel with cheaper dorms on one side of it. Rooms were incredibly hot.


80%

The room was perfect for us except that we didn't have air condition which resulted in a very humid and hot night with 4 persons in the room. Also the bathroom Wasn't very fresh because of some strange smell. Otherwise we had a very pleasent stay at Islanders backpackers resort.

  • 24th Jan 2016
  • Novice Nomad
  • Anonymous
  • Sweden
  • Mixed Group, 18-24
  • (1 review)


91%

Englis girl with blonde curly hair checked me in... The best & most friendly check in I've had thought out my whole stay in Australia. Good job!

  • 7th Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


69%

The best thing about this hostel is the location and the price. It's on the road next to all the main shops and restaurants and a 3 minute walk from there beach. Downside is the rooms are pretty depressing. Really old bunk beds & the bathrooms are pretty horrible. If you're looking to travel on a tight budget I'd recommend it as it seemed cheaper than the other hostels.


69%

The member of staff who checked me in was very helpful, happy and clearly enjoyed her job, however all the other staff members where very miserable and not so helpful. Also some of the guests which where staying in my room weren't too trustworthy. The kitchen facilities are also very poor. On the other hand it is a great location being next door to the transit centre and close to the beach and is good you can use both the swimming pool and spa pool.


43%

The room was dirty on arrival. A guy had be living there for 3 weeks and it seemed like no cleaning stuff had entered the room ever since. The staff also didn't seem very helpful as my friend slipped due to wet floors in the lobby and broke her plate. As it's quite a party hostel the nights were extremely noisy. Worst stay in Australia yet, do not recommend.

  • 21st Dec 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
We're sincerely sorry to hear you didn't enjoy your stay at the Islander Backpackers. We pride ourselves on providing clean, centrally located and affordable backpacker accommodation so it's disappointing to hear that you felt the room wasn't clean. Sometimes when there is already a guest staying in your room it can appear that the room isn't clean when you check in. We usually always receive very positive feedback about our staff so it is a surprise to hear you found staff unhelpful. We will be sure to follow up with staff to ensure that all safety measures are followed to avoid future accidents such as your friend slipping over. You will be pleased to hear that we are planning major renovations for the resort including the construction of a brand new backpacker tower. The tower will have its on dedicated reception, large kitchen and common area, chill out zones on each floor, roof top pool, bar, all rooms will be air conditioned as well. Renovations will commence next month with the aim the new tower will be operational by the end of 2016. During this time the Islander will be fully operational with minimal disruption to guests.

80%

This hostel is like a run down hotel so it's a nice stay. The kitchen isn't great it looks like it used to be a small restaurant kitchen but has minimal utensils and so small! The location is perfect so close to everything and literally next door to the coach stop which is handy!the rooms are cute but the beds aren't great!!The people on reception are so helpful and really informative and the laundry is the cheapest we've found yet!!

Owner Comment (Hide)
Thanks so much for leaving a review of your stay at the Islander. We agree our location is fantastic - close to the beach, shops, nightlife and of course the bus station next door.Thank you also for your kind words about our reception staff, we will be sure to pass these on. Thank you for your honest feedback on our backpacker rooms and beds...We know they could do with some love. This is why we're planning major renovations for the resort including the construction of a brand new backpacker tower. The tower will have its on dedicated reception, large kitchen and common area, chill out zones on each floor, roof top pool, bar, all rooms will be air conditioned as well. Renovations will commence next month with the aim the new tower will be operational by the end of 2016. During this time the Islander will be fully operational with minimal disruption to guests. We hope you'll be back to stay at the Islander and see the new tower for yourself.

66%

This was more of a hotel than hostel, the atmosphere was dyer and if you don't have friends already it's hard to make them. The rooms didn't have air con and where like a sweat box and having to keep the window open all night the noise levels from the party goers until 6am isn't so great! The location is great though and the swimming facilities are a nice touch.

Owner Comment (Hide)
Thanks for your review of your stay at the Islander backpackers. We agree that our location and facilities are awesome! As for not having a social scene and the rooms not having AC - you are right about both. We don't offer social activities for our guests at the moment but we are less than a 3 minute walk to the best bars and clubs in Surfers Paradise were you will meet all sorts of new friends. Our rooms are currently designed to take in the sunshine and sea air. However you will be pleased to hear that we are planning major renovations for the resort including the construction of a brand new backpacker tower. The tower will have its on dedicated reception, large kitchen and common area, chill out zones on each floor, roof top pool, bar, all rooms will be air conditioned as well. We will also have a fantastic social program for backpacker guests staying with us. Renovations will commence in February with the aim the new tower will be operational by the end of 2016. During this time the Islander will be fully operational with minimal disruption to guests.

57%

The main quality about this hostel is its location. The staff can be rude and unaccomodating, the kitchen is very small with very few cooking utensils. The rooms are also barely cleaned, you will see cockroaches. Just good for location but nothing else.

  • 4th Dec 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to leave a review about your stay at the Islander Backpackers. We're sorry to hear you didn't find our staff friendly - we take great pride in our staff and normally receive very positive feedback about them. I have passed on your comments concerning the vermin and room cleaning to our housekeeping team. We take our guests comfort very seriously and as such have a brilliant housekeeping team who work very hard to keep our rooms tidy - I can only assume this was an oversight. I agree that our kitchen is a little cosy. You will be pleased to hear that we are planning major renovations for the resort including the construction of a brand new backpacker tower. The tower will have its on dedicated reception, large kitchen and common area, chill out zones on each floor, roof top pool, bar, all rooms will be air conditioned as well. Renovations will commence in February with the aim the new tower will be operational by the end of 2016. During this time the Islander will be fully operational with minimal disruption to guests.

89%

Hi! Enjoyed my stay again... but cleaners need to do a cleaning course on how to clean bathrooms. Stayed 5days/4nights in backpacker section & not once was our bathroom or shower cleaned. :( Apart from that the stay was a pleasant one!! :)

Owner Comment (Hide)
Hi Thanks for your comments on your stay at the Islander backpackers. We'll be sure to pass your comments about the bathrooms to our housekeeping team. We usually only receive positive feedback about the cleanliness of the rooms so suspect this was an oversight. We look forward to having you stay with us again soon.



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