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Jacks Hostel Vienna Reviews

Lerchenfelder G�rtel 26-28, Vienna, Austria

Reviews & Ratings Explained

70%Overall Rating

From 16 ratings
  • 69%Character
  • 74%Security
  • 75%Location
  • 78%Staff
  • 66%Atmosphere
  • 60%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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80%

Nice place, about 15-20 min walk to the city centre. Good facilities, has a kitchen, lockers in the rooms, free wifi, laundry (but not self service).

  • Globetrotter
  • 12 May 2013
  • Anonymous
  • England
  • Female, 25-30
  • (27 reviews)


40%

Don't Stay Here! I have travelled a lot and this is the worst hostel I've stayed in. The staff is not helpful, they provide lockers then charge five euros for a lock and four for a towel. Don't expect to sleep. All the rooms are three meters from a busy street so you just hear cars all night. It's in a dangerous part of town with strip clubs and brothels literally next door. I would not recommend this for anyone.

  • Novice Nomad
  • 27 Dec 2012
  • Anonymous
  • USA
  • Male, 25-30
  • (2 reviews)

Owner Comment (Show)
Hello, I think you do not mean Jacks Hostel in Vienna with your review. We do not have such prices in our hostel and we are not in a dangerous area of Vienna. So sorry for the trouble you had in the hostel you stayed at. Jack

70%

Very good location exactly at the Underground station. Good choose for 2,3 nights.

  • Novice Nomad
  • 23 Dec 2012
  • Anonymous
  • Poland
  • Male, 25-30
  • (1 review)


83%

The place was nice and the staff very kind. However, they should get bette equipped for first-aid - I happened to get heavily sick and they didn't even have some ice to give me. Luckily for me it happened in the morning and my partner could go out and buy what I needed, but otherwise I would have had to call an ambulance.

  • Novice Nomad
  • 30 Nov 2012
  • Anonymous
  • Italy
  • Couple, 25-30
  • (3 reviews)

Owner Comment (Show)
Hello, I am sorry to hear you got sick. Of course our hostel has a normal first aid kit but since we have no restaurant and only offer breakfast things like ice are not in the hostel. However, there is a pharmacy right across the street only 2 mins by foot. I hope you are better now and maybe we can welcome you another time here in Vienna, Cheers, Jack

57%

Team there was friendly and competent. When i arrived police was already there as someone got stolen by probably another guest?? (ok, that could happen anywhere). Walls in room could need some paint, if you get your blanket sheets you may find some black long hair on it. Towel service is funny... you get for 2.99 euros a brand new unwashed towel which you can use for ventilating around you to get dry. All in all i wouldnt go there back again.

  • Novice Nomad
  • 30 Nov 2012
  • Anonymous
  • Austria
  • Male, 31-40
  • (3 reviews)

Owner Comment (Show)
Hallo, Unfortunately you are right and this can happen anywhere. However we offer small boxes that you can lock in order to keep your personal values. Of course every one is responsible themselves for the safety of their valuable things. We have a very safe door system with security locks and codes in order to ensure more security. Since most of our guests are backpackers who bring their own towels we offer small shower towels for those who dont have one. And a towel for 2,99 seems a good deal to me. I am sorry you didn't enjoy your stay at the fullest but we are constantly improving our service. Maybe you wanna come back one day to see the improvement. Cheers, Jack

77%

Okay place. Not the cleanest. Old Asian dude woke us all up too early making beds and schlumping around. Nothin too special but not bad either. A solid place on the whole but not my favorite.


53%

Basic hostel, the only good thing is that it's right in front of a metro stop.




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