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Jasmine Garden Hotel Reviews

57 Lo Su Street, Hanoi Old Quarter, Hanoi, Vietnam

Reviews & Ratings Explained

91%

Rating
66 Total Reviews
  • 90%Value For Money
  • 94%Security
  • 97%Location
  • 93%Staff
  • 81%Atmosphere
  • 93%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Overall experience was good! Would have like a window in my room but after a long journey from Sapa a bed with a pillow was good enough for me :)


94%

We were on the street side 6 levels up on a v hard bed the 1st night but we moved to the back, quieter with softer bed which was much better. Staff were great and most helpful with calls and flight issues sorted out without cost. Breakfast included was v good with variety. Would stay here again!

  • 26th May 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 41+
  • (1 review)


97%

Wonderful hostel, the staff couldn't be friendlier or more accommodating. Not at all pushy with travel options, even praised our choice of company for a trip we had already booked, but they will help you sort out train tickets etc. very well. They let us take a shower before boarding night train to Sapa, which was great after walking around Hanoi all day. Rooms are good, rooms with a balcony are not worth the extra because there is no way you ever open the door - AC is too important!


94%

Great location. Great service. We were able to check in early and they even upgraded our room with no extra cost. The tour we booked with the hotel was also great. The wifi was a bit slow but other than that it was a satisfying experience. Very recommended.


100%

One of the best hotel experiences I have ever had in south east Asia. Extremely helpful staff that assisted us in booking excursions, train tickets, etc. Amazingly nice people. Fantastic service. Lovely, clean rooms. Great location. If I came back to hanoi I would not stay anywhere else. Incredible value!!

  • 7th May 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 25-30
  • (1 review)


51%

We arranged transportation from the hostel, our flight ended up being delayed 4 hours and no one was there at 12 am, even though they had our flight number and could have just checked. We ended up taking a taxi (there were only a few and refusing meters) to find the hotel locked. The next day the staff blamed us for being late. We also found the place not worth the cost b/c you must pay for everything (breakfast, pick up, maps, tours fees, etc) all stuff that would be free elsewhere.


94%

The friendliest staff I've ever seen! We wanted to hug them for being so nice.

  • 1st May 2014
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Mixed Group, 18-24
  • (1 review)


100%

Clean, comfortable, good shower, comfortable bed, nice breakfast. Helpful and friendly staff- available at all times. Happy to advise on what to do/ where to go. Also run a tourist service for booking trips etc. Great location - very close to lake and plenty of shops and restaurants. Would definitely recommend.


The reviews below do not count toward the property's recent rating.
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100%

Everything was totally fine.


89%

Good place to stay and good staffs. Downside, the Internet wasn't that good.


100%

Best hotel experience in 2 months of travelling in the region. Great welcoming and help from the staff, great included breakfast, very clean and big brooms. The hotel is in the very centre, 30 sec from the Lake and the Water Puppet show. We will definitely come back.


97%

The staff here is incredible welcoming, helpful and nice -- especially Thuey. Great breakfast and good value for the price. Would definitely stay here again.


80%

The hotel is in a great location and the staff were very friendly overall. The free breakfast was also wonderful.


97%

Really nice staff, and great room. Good to get away from the backpacker hostel scene, but still cheap.


77%

basicly we have no problem with the hotel. it's nice and near to the Kwan lake, the staff can understand English so good but we are not so pleased with their way of booked us the train tickets... it's so limit information from them...


100%

We already booked 3 nights at jasmine hotel when we arrived in Hanoi and we came back 2 weeks after but they didn't have a room for us because we booked on hostelworld 30min before ad when we arrived it was full. But they brang us in their other hotel for the same price in Hanoi Posh hotel, it was even better !!! Thank you jasmine hotel for everything !


97%

Awesome place, really nice and helpful staff. Located in the center of the old town in Hanoi.


91%

Excellent hotel with friendly and helpful staff.


91%

Overall a very good hotel for the price. Room was immaculate, and breakfast was good. Staff were very friendly and helpfull.

  • 1st Aug 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


69%

Very clean room however we had one without a window. Checked in late and only for one night. Is good for somewhere to crash after long travels however maybe not a longer stay


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