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Jazz on South Beach Hostel Reviews

321 Collins Avenue, Miami, Florida, USA

Reviews & Ratings Explained

73%Overall Rating

From 76 ratings
  • 69%Character
  • 71%Security
  • 89%Location
  • 66%Staff
  • 73%Atmosphere
  • 67%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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60%

jeezee.. Where to begin? The location was good, i can't say much about cleaning bc we only stayed there for a night.. The rooms where totally okey. But the stuff.. Wow that was something, they where rude, unhelpful and they didn't let you go outside on the patio after 10pm..

  • Novice Nomad
  • 19 May 2012
  • Anonymous
  • Sweden
  • All Female Group 18-24
  • (2 reviews)


43%

Management needs to improve ..they are nt helpfull at all, they all care for money to rip of the travelers....

  • Novice Nomad
  • 17 May 2012
  • Anonymous
  • Canada
  • (Gender undisclosed)
  • (1 review)


93%

i love this place. close to beach n club n nice people aswell

  • Novice Nomad
  • 07 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


67%

as pessoas da recepção são muito rude com os seu clientes!!!!!!!!!

  • Novice Nomad
  • 03 May 2012
  • Anonymous
  • Brazil
  • Male 25-30
  • (1 review)


47%

Despite its amazing location the hostel is riddled with cockroaches. The staff were unsympathetic , they were rude and unhelpful. We checked out after the first night (booked for 7)

  • Novice Nomad
  • 19 Apr 2012
  • Anonymous
  • Wales
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Dear Guest, Please give us further details into this matter . Our property is serviced by our pest compnay on a weekly basis. If you do see any signs of pest , please bring to our frnt desk attention. Let us know the location to have the site of incident serviced right away. Thank you for commen and helping us improve our guest stay.

33%

I travel a lot all around the world and Ive never stayed in such a bad hostel. The place is very desorganized. When I arrived, I was given a bed, when I went upstairs, someone was in my bed sleeping and all the other beds in the room were used before. It seems that rules are not followed or applied in this hostel. Mainly what really called my attention was the staff. All of them seem to hate to work there, were very rude and not willing to help at all.

  • Novice Nomad
  • 13 Apr 2012
  • Anonymous
  • Brazil
  • Female 25-30
  • (2 reviews)


83%

GREAT PLACE TO STAY!!!

  • Novice Nomad
  • 01 Apr 2012
  • Anonymous
  • Poland
  • Female 18-24
  • (1 review)


87%

Great location, nice atmosphere. Quite expensive for a hostel, but I guess its hard to find cheap hostel in Miami.


47%

No outdoor area, only a few tables without chairs, bedbugs, broken locker, old kitchen BUT next to the beach, good breakfast!

  • Novice Nomad
  • 31 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Dear Guest, During your stay the City Of Miami Beach were constructing the new streets and sidewalks in front of hostel not permitting us on having out patio furniture outside until construction was done. If you are i a room with a broken lock and need a lock to store your valuable in, we would be more than gald to giv eyou one at front desk. There are no signs of bed bugs in hostel at this time , it easy to mistaken ants or sea lice with the pesty creatures. We do have our propety servic eon a weekly basis. Thank you for your commentt

60%

The bathroom tiles were falling off. At night, roaches were crawling out of the crevices from the broken tiles in the bathtub. The drop ceilings were also moldy and 3 of them were missing. The shower curtain rod was brittle and every time you moved the curtain rust and broken brittle plastic would fall in the shower. This is one of the most run-down hostels that I have been to in my life.


83%

great location! it's clean and its definitifly the best price you can achieve in miami south beach!!! I have been in a private room and it was worth the money.

  • Novice Nomad
  • 28 Mar 2012
  • Anonymous
  • Germany
  • Couple 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest, We work hard when designing our rooms with the comfort of our guest in mind. We are glad to hear that your stay was a memorable one and hope to see you back at our hostel. Thank you for your comment!! safe travels

20%

This was my first ever experience in a hostel. I must stay it was the worse experience that I’ve ever had with accommodation through out my travels in USA. The front desk lady was very rude and wasn't very helpful. She shouldn't be front of house staff!!! The only good thing that came out of this bad situation was the awesome travellers sitting outside gave me some sunscreen! I will never reccommend this hostel to my travelling friends.

  • Novice Nomad
  • 25 Mar 2012
  • Anonymous
  • South Africa
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest, We have noted your comment and will further investigated this incident that made your stay unpleasurable. We do apolgized and hope to see you back here at our hostel. Thank you for your comment and safe travels!

37%

First of all, I will stay 6 nights, but in the first night the place and employee disappointed me! this hostel is F***ing expensive and dirty. the rooms and kitchen were unclean! By the way, I did not have great time there, shared rooms is awful.

  • Novice Nomad
  • 20 Mar 2012
  • Anonymous
  • Brazil
  • Male 25-30
  • (2 reviews)

Owner Comment (Show)
Dear Guest, After carefuly looking into your comment as stated above. You are NOT ALLOWED to bring guest off the street to a room that your share with other paying guest. We do have a patio and lobby area where you can host your guest. Our rate for the month of the march during your stay was lowest around the area , justto point that out to you. Our housekeeping staff works on a daily basis to clean the hostel and especially shared areas as the kitchen. We also have several signs posted around hostel aksing guest to chean up after themsleves especially when usuing kitchen utensils. Thank you for your comment!

80%

The Jazz on South Beach Hostel is well located. The ambience is pretty cool and I have definitely appreciated the little terrasse, which is a real plus. It's a nice hostel, even if it was quite busy and pricey when I was there, due to the world music conference, the spring break ...

  • Novice Nomad
  • 19 Mar 2012
  • Anonymous
  • France
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest , Thank you for your comment and we are happy to hear that you experienced first hand the many things we offere here at JAZZ ON SOUTHBEACH!! Safe travels!

73%

I was not really happy when I lost my flight to Miami and after that I sent an email to Jazz hostel, saying that I missed my plane and I was fliing in next day first flight. EVEN I sent the email the staff cancelled my reservation! I thought this was incredibly insulting to the customer, I had to wait from 10 AM untill 3 PM to see if there was room for me...... disappointing!

  • Novice Nomad
  • 17 Mar 2012
  • Anonymous
  • Brazil
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Dear Guest, We did find your reservation and had also let you know that check in was 3pm. We are sorry if you misunderstood or felt insulted. The time for check in is to ensure Guest that we do take the time given which is 11am- 3pm to clean your room. Hope we have clarified the reason for our check in time. We did thank you for taking the time out to supply us with your feedback, Safe Travels!

67%

The staff wasn't really pleasant ans not helpfull. South Beach Hostel (one block from jass hostel) is better to stay.

  • Novice Nomad
  • 17 Mar 2012
  • Anonymous
  • France
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Dear Guest, We are sorry to hear that your stay was not a good one while at our hostel. We do work hard to ensure that all our guest while at our hostel enjoy their stay. Your commentary has been noted and will be further looked into. Thank you and asfe travels!

53%

I had stayed on this before and that's why I decided to book it again. But this time I had an horrible experience. The last day I stayed there I woke up with rashes/bites on my legs and arms. I am thinking that it could of been bed bugs. It look horrible and I its just itchy all over my legs that I just wanna cry. So please owner or who ever please change the matresses or clean around the area I do not want other people to experience my situation. It was room 204 bed L or K it was the bottom bed

  • Novice Nomad
  • 11 Mar 2012
  • Anonymous
  • USA
  • (Gender undisclosed)
  • (2 reviews)

Owner Comment (Show)
Dear Guest, We do take all your commentary serious and have have investigated the situation above. After having both our housekeeping and pest company take a look at the bed described we had notice melted candy around mattress which cause to attract ants by open window. We due always enoforce guest not have food un rooms and also about leaving windows open in room. We did replace mattress with a new new one with pest cover over it as well. We have also since then DEEP cleaned the entire room without leaving anything unturned. Thank you for bringing this matter to our attention and for your comment! Safe Travels!

90%

An amazing hostel, the staff is great and it is only 2 blocks from the beach! A lot of international students, we met very nice people there!

  • Novice Nomad
  • 10 Mar 2012
  • Anonymous
  • France
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest, We work very hard on giving our guest great customer service and a memorable stay at our hostel. We are glad to hear that we did just that. do come agin and see that many great things we have in store for our loyal guest. Thank you for comment!

73%

if you are a spring breaker this place is perfect for you. but if you are a traveller go elsewhere. it really only caters for the young american party types and isnt suitable for meeting other travellers or getting a good nights sleep. there are organised partys at night clubs but they are not the best or cheapest places to go, it feels like they were always trying to scam money of you buy going on these so called 'exclusive vip offers'. i felt like as a backpacker i was unwelcome.

  • Globetrotter
  • 08 Mar 2012
  • edgingtonfry3411
  • Australia
  • Couple 18-24
  • (39 reviews)

Owner Comment (Show)
Dear Guest, We are sorry to hear that your stay at our hostel was not a pleasurable one. The month of March is a high season in all of Miami with alot of great events happening including WMC , Ultra and several Dj's from around the world playing at nearby events. With our hostel all guest get a discounted rate to all these great parties, we are sorry to hera that you still found it expensive. If you were looking for something more around your budget , we would have suggested several options for you, We also do enforce our QUIET HOURS from 11am - 8am , 7days a week. If at anytime you feel like someone is breaking that rule than please do lets us know and we will do what we can to rectify the situation. Do come again to our hostel as we have several things in the works with our guest in mind. Thank you for your comment! Safe travels!

40%

Horrendous! I have stayed in many hostels over the years and never seen such rude staff (especially one specific girl who I cannot believe works in a hostel for a living and speaks to guests the way she does!) on a positive note the location isnt too bad and free pancakes but it has got to be one of the worst hostels I have ever stayed in.

  • Novice Nomad
  • 07 Mar 2012
  • alicewalker
  • England
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest, After looking at the details of the incident at our hostel. We are sorry to hear that you misunderstood that checkout time which is 11am,. Upon check in we highlight the CHECKOUt time along with the late fee of $15. We are sorry to here that it came off as our staff being rude. We do focus on giving our guest top notch customer service. Do come again and see that many new things we have in the works at Jazz On Southbeach Hostel. Thank you for your comment !! Safe Travels!

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