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Jazz on South Beach Hostel Reviews

321 Collins Avenue, Miami, USA

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Jazz on South Beach Hostel

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30%

Worst hostel I've ever stayed at!!! I've been backpacking for 2 years and this was by far the worst! I booked a 4 bed dorm for 3 people and when we got there they seperated us as they said they didn't have enough room for 3 people to be together which turned out to be a lie!!! Beds remind me of what I'd seen at a recent trip to Alcatraz! Lame kitchen no mugs, greasy plastic plates! Staff TERRIBLE! Rude & unhelpful! Do not stay here!!! Worst ever! Especially woman on reception!!

Owner Comment (Show)
Dear Guest, We are sorry to hear that your stay at our hostel was a unpleasant one in do apologize any in convience it may have cost you. We do always adise guets when booking (BEDS) that they send us a email or give us a call to reserve all beds are in the same room for the reservation. If that is not possible we wil try our best to accomodate you all into the same room when it becomes available. Housekeeping at our hostel works around the clock and disposable coffee cups can be found at the front desk if you bring to our attention. Unfortunately we kitchen utensils including cups are left in our kitchen for guest to use and wash them after use. Iam sorry if another guest did not wash their dish right and it seemed that we were to blame as signs are posted throughout kitchen. We work very hard on being attentive to every check in and rest assure that any issue can be brought to out attention. Thank you for your comment. safe Travels

93%

I loved my time at Jazz On South Beach. met some amazing people and the staff were so cool and helpful. Would definitely recommend. Only problem you will have is the bed, which takes some time getting used to, and you won't want to leave.

  • Novice Nomad
  • 19 Oct 2011
  • Anonymous
  • Scotland
  • Male 18-24
  • (1 review)


66%

the rooms were very clean and I was happy to know that pancakes for breakfast were included :) however when i first saw the hostel from the outside it looked trashy and the reception area wasnt that great and had a funny smell but the rooms were really good and very clean! would definitely recommend to friends :)

  • Novice Nomad
  • 14 Oct 2011
  • Anonymous
  • British Indian Ocean Territory
  • Mixed Group 18-24
  • (1 review)


90%

This hostel was very close to the beach and many shops and restaurants. It is a bit of a walk to Lincoln Road.

  • Globetrotter
  • 13 Oct 2011
  • Anonymous
  • USA
  • Male 25-30
  • (26 reviews)


70%

It is defenitly no party hostel like it is written in the information. They have strict quite hours. It's only two minutes to the beach! Breakfast is two pancakes (2) and coffee. It is very close to restaurants and pharmacys. little lockers in your room for your valueabels. Everyday fresh towels. You have to pay for Internet.

  • Avid Traveller
  • 13 Oct 2011
  • Anonymous
  • Germany
  • Mixed Group 18-24
  • (11 reviews)


46%

I did not like the way I was treated! I have came a long way and when I got there with my passport, the staff didn't take me in and they were talking about I need other ID! Fortunately, I went to another hostel on the beach and they have took me in with no problem! I will never go back to this hostel again!

  • Novice Nomad
  • 07 Oct 2011
  • Anonymous
  • USA
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Dear Guest, We cannot check-in miami residents at this location and advised you that via phone and email. We are sorry if you misunderstood as we can not make any exceptions. Iam glad that we were still able to find you accomodation at one of our neighboring hostels nearby with no problem. Thank You for your comment!

96%

It was my first time staying at a Hostel and my expectations were VERY low-so on entering Jazz Hostel it complete turned everything around!!.. staff were friendly and helpful rooms were clean and tidy.. any minor issues were dealt with immediately.. the receptionists.. wow she went out of her way to ensure we had an amazing stay!! location is perfect, just a few minutes walk to a good breakfast and strip where the clubs are.. it has been one of my best and cheapest holiday Thank you Jazz hostel

  • Novice Nomad
  • 06 Oct 2011
  • Anonymous
  • England
  • Female 25-30
  • (1 review)


96%

it's a great place for to stay vacations in Miami,

  • Novice Nomad
  • 01 Oct 2011
  • Anonymous
  • Argentina
  • Male 31-40
  • (2 reviews)


46%

our stay at this hostel was very BAD!! First night I got bitten by bed bugs and I had bites all over my body, they changed my room but I still got new ones... It's the cheapest hostel bu please add two dollars more and you have ten time better hostel... I'm sure of it!

  • Novice Nomad
  • 01 Oct 2011
  • Anonymous
  • Sweden
  • Couple 18-24
  • (4 reviews)

Owner Comment (Show)
Dear Guest, We tell our guest prior to check-in about having no food and drinks in our dorm rooms. We do not recommend leaving your window room cracked open with food underneath or near your bed as that attracts ants into the rooms, which was what we found near your bed. We do apologize if that made your stay a unpleasant one and hope to see you back here at JOSB. Thank You for your comment

86%

graet meals in 4-5$ great night out program! u all the time in the best places at great costs! great people and location! 8 doorms a little croewded but its great that u have a bethroom and restroom inside the room! great prices for miami beach!

  • Novice Nomad
  • 04 Sep 2011
  • Anonymous
  • Qatar
  • Male 18-24
  • (2 reviews)

Owner Comment (Show)
Dear Guest, We work hard on offering the best accomodation and meals there is to offer on southbeach. While offering a great experience to all our guest staying at our hostel. Thank you for your comment!

50%

all of the reception staff i encountered were unfriendly, lazy and a bit strange ... the cook was lovely though !! joel !! the hostel was fine but didnt have nearly as much atmosphere as miami beach hostel which i stayed at previously.

  • Novice Nomad
  • 02 Sep 2011
  • Anonymous
  • Scotland
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest, We are sorry to hear that you stay with us could've been better. We have taking your review into consideration and are assure you that our hostel is working it's hardest to improve our overall guest experience. So dont hesitate to book with us again and expreience a better atmosphere with our many new renovations we have in store. Thank you for your comment!

20%

They do not know how to deal with a complaint of one of their customers when issues are arised in the rooms. Cleanliness was under owr expectations.

  • Novice Nomad
  • 25 Aug 2011
  • Anonymous
  • Romania
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest, Our housekeeping staff work on cleaning every nook and cranny their is on property. We are sure that if you have any complaints with cleanliness of your room , will be addressed right away. We hope we have informed you that we do what ever can for our guest to have a great stay while in our hostel and hope tosee you back at Jazz. Thank you for choosing Jazz.

70%

All in all a nice and good hostel! But only if you don't want to spent time in it! Pros:- everyday a cheap lunch and dinner available - everyday a opportunity to go to a club cheaper - friendly and capable staff Contras: - on the first day I was confronted with theft ( remember to bring a locker woth you) - we had a whole in the roof through which constantly drop water ( at least I hope i was water ;-p) - no chair, table or even cupboard in the room. Only the beds which made the room quite...

  • Novice Nomad
  • 24 Aug 2011
  • Anonymous
  • Germany
  • Male 18-24
  • (1 review)


76%

In general a good Hostel, the cheap meals are quite good but it sucks to pay extra to use the computer or have a safe. My main complain would be the staff behind the front desk, they both had the same enthusiasm as a wall mart cashier.

  • Novice Nomad
  • 23 Aug 2011
  • Anonymous
  • Guatemala
  • Male 25-30
  • (7 reviews)


56%

The staff was very unfriendly, if you ask something, you get just a very short unfriendly answer. It was ridiculous!!! But the hostel was very clean and the food very good.

  • Novice Nomad
  • 20 Aug 2011
  • Anonymous
  • Switzerland
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Dear Guest, Your comment has been noted and will be further investigated. Our staff are trained to be customer service friendly and are able to answe any questiona guest may have without any problem or attitude. Thank You for your comment.

63%

The checkin clerk was wrong. The next day I had to pay for late check-out, and had paid the reservation for two days. Did not return my money for the mistake they committed. Not found it correct, therefore, not recommend to anyone.

  • Novice Nomad
  • 20 Aug 2011
  • Anonymous
  • Brazil
  • Male 25-30
  • (3 reviews)

Owner Comment (Show)
Dear Guest, We do ask that guest with several reservations in different room types check out at 11am and will hold the bags free of charge until they are able to check in at 3pm. If we can we will keep you in the same room type at no extra charge as well. But extensions can not be made after 11am. Anyone checking out pass 11:15am will occur a late feel penalty of $15. As for you incident you entended after 3pm and you were told why you were being charge a late fee. Prior to checking in we highlight the late fee to all guest and make them aware at check in. We are sorry if you misunderstood. Thank you for your comment!

90%

One Block from the Beach which is excellent, Hostel has a night out to a different club organised every night which was exactly what I was after. I have stayed at this hostel twice in two years and would highly recommend it for both the price and atmosphere in the Hostel.

  • Novice Nomad
  • 18 Aug 2011
  • Anonymous
  • Northern Ireland
  • Male 18-24
  • (3 reviews)

Owner Comment (Show)
Dear Guest, We love to see the face off our loyal guest come back and fullfill their festive agendas with our hostel services. It was a pleasure having you at our hostel and hope to see you back for more good times. Safe Travels!

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We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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  • 75%

  • Overall Rating
  • From 97 ratings
  • 74%Character
  • 76%Security
  • 87%Location
  • 68%Staff
  • 73%Fun
  • 72%Cleanliness

Latest Review

  • 02 Feb 2012 (93%)
  • I stayed in the Jazz on South Beach in February for a few days. I had booked a 12 bed mixed dorm and I was definitely positive ...
  • Read more...
  • Anonymous

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