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Joe & Flo's Candlelight Hostel - New Orleans Reviews

1129 N. Robertson Street, New Orleans, Louisiana, USA

Reviews & Ratings Explained

78%Overall Rating

From 75 ratings
  • 78%Character
  • 77%Security
  • 78%Location
  • 91%Staff
  • 74%Atmosphere
  • 71%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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37%

I ended up with bed bug bites literally from head to toe! The shuttle service they provide to and from the airport is unreliable. We changed our pick up time only by 30 mins and 2 hrs before we were to land and they claimed they couldnt get a hold of the shuttle driver. On the way back to the airport the driver conviniently didnt have change. We ended up paying $40 for a $25 shuttle ride. Hope the driver enjoyed his ill gotten $15 tip! Beware this place!


97%

Lovely hostel to stay at. 15 min walk to Bourbon St and French quarter. We were a bit disappointed that we had booked a 3 bed dorm and were put in a 4 bed one but it didn't turn out to be an issue. The girl's bathroom was really nice!

Owner Comment (Show)
THANKS FOR THE GREAT REVIEW!! Sometimes in trying to accommandate everyone, things get switch around, but we are truly glad you enjoyed yourselves and we hope on your return visit to be BIG EASY, you would grace JOE N FLO with your presence again!!! Have a great life and a safe return home!

100%

Amazing location in the heart of one of the most fascinating parts of the world and New Orleans. Be respectful, be wary, be conscientious, but don\'t be put off my Treme\'s reputation. Lovely people. Just think, you could be sleeping just across the street from where Louis Armstrong used to blow his horn, and in the same building where he used to get his horn blown!

  • Novice Nomad
  • 18 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
THANKS FOR THE GREAT REVIEW!! This guest came in for 3 nights and stayed 5 nights. We are excited you had a truly great hostel experience. So, come on in and see what's all the FUSS IS ABOUT!!

90%

Staff were super friendly and helpful and the location was pretty close to Bourbon st and Frenchman st in the French Quarter.The beds were also comfortable . I didn't like the fact that they rent the lounge room out so you didn't have anywhere to chill out and use the wi Fi or watch tv on a tv that doesn't work.

  • Novice Nomad
  • 15 May 2012
  • Anonymous
  • USA
  • Couple 31-40
  • (6 reviews)


50%

The location of this hotel is quite close to the center of the nightlife, i.e. Bourbon Street. However, the neighbourhood is kind of creepy and gloomy; girls cannot definitely come home alone. The rooms are not comfy and the level of cleanliness is barely satisfactory.

  • Novice Nomad
  • 15 May 2012
  • Anonymous
  • Italy
  • Male 18-24
  • (1 review)

Owner Comment (Show)
We have many young ladies who walk back from The French Quarters late at night, which is a personal preference. Like we mention before, our neighborhood is far safer than the French Quarters. As far as cleanliness, guest will have to be more specific. We get a lot of negative comments about cleanliness, so we have come to the conclusion that many may be referring to our room service / housekeeping service which we DO NOT PROVIDE. During a guest stay we do not go in their room to provide any housekeeping service unless they request it. And we will do it as a courtesy, but we don't normally go in a guest room. Our staff is constantly cleaning the common areas, hallway, bathrooms, kitchen, and lobby. And of course a guest always get clean comfortable room. We check under the bed, dresser draws, and refrigerator to ensure guest have a clean room. So, if any choose to comment on cleanliness, please be more specific. THANKS!!

83%

We really enjoyed our stay at Joe and Flo' s. It is situated in an old typical house of the Treme district. The area is interesting to see as it is very different from the centre; a good opportunity to discover another face of New Orleans. It is a short 10 minute walk to the French quarter. The hostel has lots of character, it is old, clean and everything works. The staff were very friendly and helpful and we really appreciated being able to cook in the kitchen and sit in the backyard to eat.

  • Novice Nomad
  • 08 May 2012
  • Anonymous
  • Australia
  • Couple 31-40
  • (1 review)

Owner Comment (Show)
Glad you enjoyed your stay at Joe and Flo!!! And THANKS for the honest review. Sound like you had a great hostel experience! There is definitely a difference between a hostel and experience and a hotel experience. Glad you had a GREAT HOSTEL EXPERIENCE!!!!!!!!!!!!

80%

I would like to acknowledge the friendly and ready help from the staff,especially Charles.The facility was better than what was expecting from the reviews I read.I

  • Novice Nomad
  • 06 May 2012
  • Anonymous
  • USA
  • Male 41+
  • (1 review)

Owner Comment (Show)
Thanks for the great and honest review!!! We the staff at Joe and Flo continue to work hard to ensure all our guest have a great and pleasant hostel experience. So, come on in and see what all the fuss is about!!!

73%

Cool hostel within a 10-minute walk to the French Qtr. The security of this place is good and the cleanliness is about average for a hostel. My bed was comfy and everyone else there seemed to enjoy the place. I had read reviews that bedbugs were an issue there, but I nor anyone else got any bites. Free do-it-yourself pancakes every morning. While the neighborhood doesn't seem like the safest, I felt fine walking around at night. Cool hostel, and the staff is excellent. Airport pick up for $20!

  • Novice Nomad
  • 04 May 2012
  • Anonymous
  • USA
  • Male 41+
  • (1 review)

Owner Comment (Show)
THANKS FOR THE GREAT REVIEW! Though some guest may feel this is not the safest neighborhood, actually this is a great, diverse neighborhood. As this guest found out for herself. Joe and Flo staff will continue to work to make sure all our guest have a safe as well as a great time will visiting the Big Easy!! Thanks for the visit!!!

100%

NEAL and all the staff were pleasant and accomodating. This place is very quiet, clean, and would recommend to anyone visiting New Orleans. It is centrally located for Jazz Fest for those that would like to walk to festival and French Quarter.

Owner Comment (Show)
THANKS FOR THE GREAT REVIEW!! We work hard to achieve great ratings. It's great to know some guest do appreciate our hard work. Thanks for making our day!!!

83%

I had an excellent stay at Joe & Flo's. The location was perfect for a music lover. It was an easy walk to Frenchman St. and also easy to get to the Fairgrounds by bus. I couldn't be happier with my choice.

  • Novice Nomad
  • 30 Apr 2012
  • Anonymous
  • USA
  • Female 31-40
  • (1 review)


73%

This Hostel is great and the management is great. The location is great to get to the French Quarter by foot, but it is not such a great neighborhood. With care at walking at night, it is a great place to stay.

  • Novice Nomad
  • 28 Apr 2012
  • Anonymous
  • USA
  • Male 18-24
  • (2 reviews)


27%

First off - there's never anyone at the front desk, and when they are there they're not that helpful really... Several times, including checking in, we had to call them and just wait till they came to resolve the query, and that was usually about 30 mins till they came. We moved to AAE Bourbon House after 2 nights, that was far superior in almost every way. Jo&Flo's was a 15 minute walk to the french quarter, but was in an area many ppl (including lonely planet) warned us to stay out of.

  • Novice Nomad
  • 25 Apr 2012
  • Anonymous
  • Australia
  • Male 18-24
  • (4 reviews)


77%

I got bed bugs from this place, which has really put a huge damper on an otherwise good experience.

  • Novice Nomad
  • 18 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


100%

J\'ai juste adoré, Ce n\'ets pas el grand luxe mais tellement charmant. Puis il y a aussi la gentillesse et la bonne humeur du staff et c\'est ça que l\'on retient ! A quelques minutes du plus beau quartier de NOLA ! je recommande à 100%

  • Novice Nomad
  • 15 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


87%

Good place for backpackers !!!

  • Novice Nomad
  • 08 Apr 2012
  • Anonymous
  • France
  • Male 31-40
  • (2 reviews)

Owner Comment (Show)
With some of the negative reviews we get, we don't know where some of theses travelers have stayed! But THANK YOU for your honest review truly reflecting Joe & Flo. HAVE A GREAT LIFE!!

47%

We got a room, which was dirty as hell. I asked for change cause that was just to disgusting in there. We waited for an hour till they cleaned the room we got after. And I got bitten from bed bugs. Nice...

  • Novice Nomad
  • 07 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
This guest has stayed here once before and made simular complaints wanting a refund for the one and only night she stayed. One would think if she was displaced last year on her visit, she would not book her again? We even gave her a private room though she booked a dorm room. We have a staff that cleans around the clock, so Joe and Flo can never and I repeat NEVER be dirty as hell. However, we do our best to accommandate all of our guest and try to make their stay a very pleasant and enjoyable one. So, come on in to one of the best hostels in the city and see what's all the fuss is about!!

87%

It\'s a nice place to say in New Orleans, not far from the french quarter and the staff is really nice.

  • Novice Nomad
  • 05 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
THANKS FOR THE GREAT REVIEW!!!! We are still working on perfecting the cleanliness while operating at full capacity. HAVE WONDERFUL LIFE!!

43%

Terrible. Organised airport pickup which never arrived. Person I spoke to on the phone said he would get our room ready quickly so we could check in right away to make up for the airport pickup. However, when we arrived there was nobody at reception and he was out the back chatting to people. The hostel is in a very bad area and our taxi driver was reluctant to drop us off there. Door is wide open. Anyone could walk in. In the end we decided to stay elsewhere. Still got charged for 1 night.

  • Novice Nomad
  • 04 Apr 2012
  • Anonymous
  • Australia
  • (Gender undisclosed) 25-30
  • (2 reviews)


83%

The location was very good for New Orleans, 5 min walk to the French Quarter with a Banksey work and a good coffee shop on the way. The facilities were clean and the staff very helpful and friendly. Nice and quite.

  • Novice Nomad
  • 01 Apr 2012
  • Anonymous
  • Australia
  • All Female Group 25-30
  • (6 reviews)


80%

We staid 3 nights and had an amazing time! It is really in walking distance to French Quarter and Bourbon Street. The staff are really friendly and helpful! Definitive a place I would stay at again if I go back to New Orleans

  • Novice Nomad
  • 01 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
All we can say is, "THANKS FOR THE GREAT REVIEW". So, come on in and see what's all the fuss about!!!

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