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Joe & Flo's Candlelight Hostel - New Orleans Reviews

1129 N. Robertson Street, New Orleans, Louisiana, USA

Reviews & Ratings Explained

78%Overall Rating

From 75 ratings
  • 78%Character
  • 77%Security
  • 78%Location
  • 91%Staff
  • 74%Atmosphere
  • 71%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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40%

Staying here was a HUGE mistake. I read previous comments about bedbugs and decided to stay here anyway. I got a private room and brought my own sheets from home to keep the possible bedbugs away. I STILL GOT BEDBUGS all over my face, chest , back and arms. I am reporting this hostel to the health department. What a disgrace! Also, there shouldn't be drug dealers offering me drugs while they sit on the front porch of the hostel. Avoid this place at all costs.

  • Novice Nomad
  • 30 Mar 2012
  • Anonymous
  • USA
  • Male 18-24
  • (1 review)

Owner Comment (Show)
We don't know what to think or say!! When this guest left he was very happy even wanted three more nights, but we didn't have any availability. He in turned went to another hostel. The only thing we can think is he got us mixed up with the other hostel, but how can we be confused with the other hostel? Though the other hostel is known for a party place and drug activity, we rarely have guest hanging out on the one bench in front of the hostel. And if a guest or stranger decides to sell drugs with two security cameras pointing straight at them, they have to be mighty stupid. But we can assure you, this has never happened or will happen. We monitor the building from the security monitor in the office, seeing all activity going on. We just don't have that sort things going on around here. However, future guest, you be the judge. Keep reading our reviews to help make a wise choice to stay during your visit to the BIG EASY..

80%

Very, very good and because Neil, Ruby are really wonderful. Thank Neil, you are a man formidable , my teacher always unavailable for me and everybody . Very close of downtown . Un good moment !!!! Kind regards

  • Novice Nomad
  • 29 Mar 2012
  • Anonymous
  • France
  • Male 31-40
  • (2 reviews)


87%

Very helpful staff and I loved the character of the area

  • Novice Nomad
  • 24 Mar 2012
  • Anonymous
  • Australia
  • Female 31-40
  • (1 review)

Owner Comment (Show)
THANKS for the great review!!! We are extremely happy that you all enjoyed your visit and we at Joe and Flo helped made that possible. HAVE A GREAT LIFE!!!

50%

It's a short walk to Bourbon Street (about 10 minutes), but the problem is the location, which is not in a safe neighborhood. We actually had issues getting taxis to come pick us up there because they didn't want to drive through the neighborhood. We didn't feel safe walking back at night. However, the real problem was how thin the walls were. You could hear every word of conversations had in the hall or in the room next door. Bedding was thin, and we slept very poorly as we heard every sound.

  • Novice Nomad
  • 22 Mar 2012
  • Anonymous
  • USA
  • Couple 18-24
  • (1 review)


53%

bath room was dirty and old only one bath room for women and one for men

  • Novice Nomad
  • 20 Mar 2012
  • Anonymous
  • Germany
  • Female 18-24
  • (1 review)


67%

Neil and one other small girl were very helpful providing information to where to go, to eat, what to do, etc. They are really helpful, I like it. The hostel has lockers on the main corridor with illumination all the time, but I think it would be safer if the lockers were located inside the rooms. The rooms, beds and sheets are old, but I didn´t expect to find new ones in New Orleans. There´s no outside sign which makes difficult to find the hostel.

  • Novice Nomad
  • 20 Mar 2012
  • Anonymous
  • Brazil
  • Male 31-40
  • (3 reviews)

Owner Comment (Show)
It's just funny how people can recommend that the lockers would be much safer in the rooms than the hallway. We have NEVER had an issue with the lockers being in an unsafe area. We have NEVER had a thief or break-in in any of the lockers. Besides there is a camera on the hallway recording all actions. On top of this, there is no room in the dorm rooms to place the lockers. This is obvious. So where do they want the lockers to go? New sheets were purchased in November 2012 and there is a sign on the out side of the building. We are located in the historic Treme area of the city and there is a certain size that signs can be. No, we don't have a billboard outside advertising our location. We are still the closest hostel to the French Quarters and one of the best hostels in the city. So, come on in and see what's all the fuss is all about!!

77%

private double room seemed a little sketchy and we were wary of the bedsheets, and the men's bathroom sucked. overall it was a great value and location, though, and staff were friendly.

  • Novice Nomad
  • 16 Mar 2012
  • Anonymous
  • USA
  • Male 18-24
  • (6 reviews)

Owner Comment (Show)
Thanks for the honest review! With us being so busy we are working on maintaining the bathrooms more often so guest will have a more pleasant experience. Overall, glad your experience was GREAT!!

90%

The staff is very friendly and the location is perfect. Takes no time to get to Bourbon st.!

  • Novice Nomad
  • 15 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
All we at Joe and Flo can say is, "THANKS FOR THE GREAT REVIEW" !!!

43%

I arrived at midnight and there was no staff there to meet me. After an expensive internI was shocked at the dirtiness of this hostel. The bathroom mats were greasy with unwashed feet. The kitchen was filthy. All walls and floors grimy in corners. Some of the drunk kids who didn't stay at the hostel came in and made riot at 2am. Breakfast is supposed to be pancakes but it's just flour and you can add water yourself, and cook them yourself, if you can find a bowl, but there aren't any. Nor cups!

  • Novice Nomad
  • 12 Mar 2012
  • Anonymous
  • England
  • Female 31-40
  • (2 reviews)

Owner Comment (Show)
It is clearly stated we DO NOT have 24 hour receptionist. We ask that guest arriving late call to inform the front desk, so we can wait on that guest up to midnight. To say that the hostel was filthy is hard to believe, but we aren't going to dispute a guest observation. The last front desk personnel leaves at 11:30 p.m. leaving the entire facility in a clean and orderly fashion. We apologize for this guest experience, but hopefully everyone else have a GREAT experience @ Joe and Flo. So come on in and see what's all the fuss is about !!!

47%

The hostel was in a very very unsafe area. You must catch taxi into french quarter especially at night and back again. iT'S ABOUT 7 DOLLARS but the taxi ppl try to rip u off and take u down allys which u don't have to go to, another taxi coast us 15 bux. Ppl are friendly but on the whole i would not recommend it and for roughly $32.00 a night it is so so not worth. This is written by to antipodeans age 25. and breakfast is packet pancake mixed with water - absolutely disgusting.

Owner Comment (Show)
What's absolutely disgusting to one has been an enjoyable experience to many others, DO IT YOURSELF PANCAKE BREAKFAST with other guest in the kitchen. One of the ways to meet guest and new friends. As far as an unsafe area, we are about one of the safest neighborhood ( Treme ) in the city. Quite frankly, we are safer than the French Quarter where tourist flock to. Remember the French Quarter is where thieves, unsavarory cab drivers , and dishonest people look to exploit unsuspecting tourist. This is not JOE AND FLO FAULT! However, when visiting the Big Easy come on in an see WHAT'S ALL THE FUSS ABOUT! We the staff at Joe and Flo will try to make sure you have and enjoyable experience!!

87%

Joe and Floe\'s was great. The staff were amazing, super nice and helpful in every way possible. If/When I go back to N.O., I would stay here again in a heartbeat.

  • Novice Nomad
  • 06 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hey, thanks for telling the world how great JOE AND FLO is!! Glad you enjoyed your stay. Hope to see you when you visit the big easy again, in a heartbeat!! Take care and enjoy LIFE!!

90%

The staff was nice and really helpful. My friends and I booked rooms seperatly, and we arrived and departed on different days, though they manage to put us altogether.They gave us nice advices. The shuttle service is also really convenient, less expensive than taking the taxi and the driver is really nice. I was a little bit disappointing by the breakfast, I expected more from an included breakfast (for instance coffee AND tea, juice, milk, maybe cereal or fruits)

  • Novice Nomad
  • 05 Mar 2012
  • Anonymous
  • France
  • Female 18-24
  • (1 review)

Owner Comment (Show)
HEY!! Thanks for the review! Glad you enjoyed your stay here at the hostel. We at Joe and Flo was more than glad to accommandate you all. And so the next guest won't be disappointed in our breakfast, as stated on the website, it is a DO IT YOURSELF PANCAKE BREAKFAST! SO, come see what's all the fuss is about!!

83%

Staff was friendly and helpful. They also arranged a driver to the airport.

  • Novice Nomad
  • 25 Feb 2012
  • worldscout
  • USA
  • Male 41+
  • (9 reviews)


93%

Excellent hostel - close to the French Quarter, clean, reliable and most importantly, accommodating. Some of the friendliest staff I've ever encountered. Bravo!

  • Avid Traveller
  • 17 Feb 2012
  • Anonymous
  • Australia
  • Male 25-30
  • (17 reviews)

Owner Comment (Show)
Thank you for the great review!! We the staff at Joe and Flo try hard to make our guest comfortable and their trip enjoyable and rememberable. Glad you enjoyed your stay!!

83%

Great place nice people met great life long friends.

  • Novice Nomad
  • 16 Feb 2012
  • Anonymous
  • USA
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Hey !!! Glad you enjoyed your stay and met some life long friends! Thanks for the review!! If you are looking for a great experience, come on in and see what's all the FUSS ABOUT!

77%

really nice staff!!!! the one bathroom was kind of inconvenient... 20 min walk to french quarter

  • Novice Nomad
  • 09 Feb 2012
  • Anonymous
  • USA
  • Female 25-30
  • (1 review)

Owner Comment (Show)
We are here for YOU!! Glad you enjoyed your stay and that you found the French Quarter so close. Like we said, we are the closest hostel to the French Quarter! You can't get any closer. Hotel comfort at hostel prices. COME SEE WHAT'S ALL THE FUSS ABOUT!!

80%

The hostel is in an OK neighborhood a short walk from the French Quarter. The beds in the dorms are old style wooden bunk beds with no easy way to climb to the top. The rooms are a mismash of furniture, but they did have a small refridgerator and air conditioning. We had messy roommate for the first 2 nights we stayed, but the staff came in and cleaned up after them as soon as they left. The bathrooms are clean, we got the ensuite room (we did have to share the bathroom with one other ensuite)

  • Novice Nomad
  • 05 Feb 2012
  • Anonymous
  • USA
  • Male 25-30
  • (6 reviews)


93%

Good location near the french quarter and verya Helpful staff. Really enjoyed our stay.

Owner Comment (Show)
As always Joe and Flo tries very hard to make EVERY guest stay here a very pleasant and enjoyable one. The staff at Joe & Flo value every guest comment and we would like to THANK YOU for the wonderful comment. Hope you choose Joe & Flo on your next visit to the BIG EASY!!

83%

Very friendly staff!

  • Novice Nomad
  • 27 Jan 2012
  • Anonymous
  • Germany
  • Male 31-40
  • (1 review)


63%

It's just an OK hostel, but you don't really have many choices in New Orleans, do you...

  • Novice Nomad
  • 21 Jan 2012
  • Anonymous
  • China
  • Female 25-30
  • (5 reviews)

Owner Comment (Show)
JUST AN OK HOSTEL??? We are located in the heart of Treme. 5 blocks from the French Quarters 8 blocks from Bourbon Street. All our rooms are centrally aired and heated. All rooms have telephone, T.V. and microwave. All rooms and entrance are KEYLESS for security. The entire building in WIFI and CLEAN. We have a lounge with a T.V. and computer use We serve complimentary coffee and pancake for breakfast. We offer shuttle serve to and from the airport or train/bus station. We have a friendly and knowledgeable staff to assist guest . The list goes on, bur . . . If this is just O k, come on in a see what's all the FUSS IS ABOUT!!!

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