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Journey House Reviews

27F Building 1, No.445 North TianHe Road, TianHe Distric, Guangzhou, Guangzhou, China

Reviews & Ratings Explained

77%Overall Rating

From 18 ratings
  • 77%Character
  • 76%Security
  • 78%Location
  • 82%Staff
  • 78%Atmosphere
  • 72%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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90%

Location not really very near to mrt station but bus station is at downstairs. It's overall very convenient. Staff is friendly and the room is lovely. Good!

  • Novice Nomad
  • 15 May 2012
  • Anonymous
  • Malaysia
  • All Female Group 18-24
  • (1 review)

Owner Comment (Show)
thanks for your reviews, and welcome back in the future.

20%

We were too scared to even knock on the door of this "hostel". It's on the 27th floor of a dingy block of flats and isn't even signposted. The door doesn't even have a sign and there was unread mail outside. It was very difficult to find- it took us 4 taxi journeys to eventually reach the right destination. We ended up having to stay somewhere else as we didn't feel safe nor comfortable going into Journey House where we had booked a night's stay.

  • Novice Nomad
  • 18 Apr 2012
  • Anonymous
  • Scotland
  • Female 18-24
  • (2 reviews)

Owner Comment (Show)
If it's not safe then people would speak, you even didn't stay here how can you say we are not safe? We refuse other customer to leave the bed to you , and you didn't stay here to make us loose, just becouse you don't feel safe? !!!! Let me be open to you, you are really not responsable . We didn't charge you any money even you didn't stay here, we take the loose ourself, and you still give us 1 score?!!!! We never get this kinda score.

20%

In this hostel you never get what you booked. They serve you very bad. Also this hostel is not legal. I will never recommend this place to anybody.

  • Novice Nomad
  • 16 Apr 2012
  • Anonymous
  • Russia
  • (Gender undisclosed)
  • (4 reviews)


90%

The moment I entered the place I knew I will enjoy my stay. There is a sitting area with couches and photographs all over the walls, messages from all the people who have been there and every comment makes you feel this place is perfectly named as the Journey House. The staff is so friendly they ll be always ready to help. Every morning I ll ask them about the addresses and they will make maps for me. Also very interesting people and a lot of fun to talk to. Definitely coming back!!

  • Novice Nomad
  • 14 Apr 2012
  • Anonymous
  • India
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Thanks for your stay, and hope you will enjoy more in the future.

83%

The hostel was more than acceptable. It\'s easy to find, located near an accessible underground station, great value, & has a nice relaxed atmosphere. Security is nothing amazing but I had nothing valuable to lose. I\'d use it again without hesitation, & I\'d recommend it to anyone wanting to stay in 广州. It has an interesting roof top garden, the staff are welcoming & helpful, and it\'s location for getting around the city is great!

  • Novice Nomad
  • 18 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Thank you for you recommend. It's a family type of hostel, at the lobby of the buiding there's sucutity guard and we have web camera in our hostel, looker is provided for the dorm bed, but ofcouse it will be better if you take your own lock with you. Hope you will have fun in the future.

87%

I had requested a single room. When I arrived, I was shown the last available single room with two full height glass walls on the roof. I really didn't care for it. They were accommodating to switch me to a dorm room and refund sone money. Very friendly English speaking staff. Cleanliness could use a little improvement. The location is excellent with nearby restaurants, food market, and transportation. The Metro does not start until 6:12AM, so take a taxi to the airport for early departure

  • Novice Nomad
  • 15 Mar 2012
  • Anonymous
  • USA
  • Male 41+
  • (3 reviews)

Owner Comment (Show)
sorry for hard time, welcome back next time and we will serve you better.

87%

Staff was definitely very, very friendly and helpful. Thanks to them I really enjoyed my stay here.

  • Novice Nomad
  • 08 Mar 2012
  • Anonymous
  • Australia
  • Female 41+
  • (8 reviews)


100%

Great hostel. I stayed here for a couple of nights. Greeat facilities and location. Small and cosy place, good for meeting solo travellers and real friendly, helpful staff too.

  • Avid Traveller
  • 07 Feb 2012
  • Anonymous
  • Australia
  • Male 18-24
  • (17 reviews)

Owner Comment (Show)
thank you for you're high comment, welcome back next time.

87%

I had an excellent time, but it may have been easier for me than other travelers to find the place because I speak Chinese. More specific directions could be useful.

  • Novice Nomad
  • 14 Jan 2012
  • Anonymous
  • USA
  • Mixed Group 18-24
  • (3 reviews)

Owner Comment (Show)
Yes sir we have worked out with the direction and thank you for your comment.

80%

it is ok, even if some guys at the reception had a very bad English. in this hostel we can take the experience to sleep at the 27th floor.

  • Novice Nomad
  • 13 Jan 2012
  • Anonymous
  • Italy
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Thanks for review.

80%

you book an 8 dorm room and you get A room for 11 people okay the staff will discount you for this(only if you ask!) "mistake" of there's but no one want's to go all the way and then only find out the information, at night its cold and they didn't turn on the heating, I didn't think the price is fair, I would not go there again, yes and no TV, and if you have no computer no internet, the location staff all the rest is great, what A shame, A place with great potential!!

  • Novice Nomad
  • 06 Jan 2012
  • Anonymous
  • Australia
  • Male 31-40
  • (2 reviews)

Owner Comment (Show)
thank you, for you're staying at journey hostel, infact we don't have heater at our hostel, especially in rooms, and thats what you will find our in 99 percentage of the hostels in China. We apolozige for adding three beds more in 8 bed room we do that at the time when some customers friends wants to stay with us with their friends only in that case we add beds. About the price, first you need to know the locations, this is tianhe distrist which is most expensive area in guangzhou. ofcourse if you choose to stay in those hostel which is away from downtownabout one hour by bus or metro then you could get a place for 35 to 40 rmb also. anyway wish you luck to find a better place with better price next time. thank you and you welcome anytime.

87%

A bit out of the way in a big city like Guangzhou, but the hostel more than made up for it by having very friendly staff (an English speaker on-site), an excellent security system (a lock on the front door of the building and individual lockers for each guest), and working internet.

  • Novice Nomad
  • 01 Jan 2012
  • Anonymous
  • USA
  • Male 18-24
  • (4 reviews)

Owner Comment (Show)
dear customer thank you for you're comment.

87%

Nice hostel, a little on the quiet side but besides that, the staff were excellent and fun to play darts with!

Owner Comment (Show)
thank you sir for you're stay at journey house and we would warmly welcome you back here anytime.

100%

Addresses in China can be hard to find. This is one such. They could use an ASCII text map of where the building entrance is. I'm still there, I'll make one for them. Can't beat the price. On a bunch of transportation hubs. Internet invaluable. Shopping easy. Usually a number of helpful residents who can translate an address for you, write it in Mandarin (for cabbies), or tell you where a bookstore is. Great place.

  • Novice Nomad
  • 02 Dec 2011
  • RankinJohnson
  • USA
  • Male 41+
  • (3 reviews)

Owner Comment (Show)
thank you for your high comment. we enjoyed having you here with us,



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