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Journeys King's Cross Hostel Reviews

54-58 Caledonian Road, Kings Cross, London, England

Reviews & Ratings Explained

73%Overall Rating

From 93 ratings
  • 69%Character
  • 73%Security
  • 87%Location
  • 77%Staff
  • 66%Atmosphere
  • 65%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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77%

Pros: Excellent location. Good vibe. Good common areas (tho a little small). Free WiFi. Ordinary breakfast. Cons: Toilets flush less than half the time. Poor showers. Not enough toilets. FREEZING in basement rooms (deal-breaker). One of the WiFi connections didnt work. Can't sit upright on beds.


73%

I visit London once a year and I prefer to stay at Journeys King's Cross Hostel for two reasons. Firstly, for the excellent location near King's Cross St Pancras tube station, and secondly for the good value for money. Unfortunately, the Hostel from an aesthetic point of view is much undervalued, and they should ask the help of an Interior Designer. They should also change the colour of the walls inside the rooms. I hope the management of the Hostel, will kindly consider my comments.


73%

I took a shower and almost got wet. Other than that, the place did the job, the staff were friendly, the bed was relatively comfortable and each pod had a powerpoint, which makes life infinitely easier. The lack of lockers in the rooms meant people left a lot more clutter around.

  • Novice Nomad
  • 26 Apr 2013
  • Anonymous
  • Australia
  • Male, 25-30
  • (4 reviews)


97%

I absolutely loved it at the hostel! The staff were extremely friendly and went out of their way to make sure my stay was good, and got to know my name. I felt very welcome here. The beds are extremely comfortable and there is always cleaning around the hostel, it's great to see. Great job :)

  • Novice Nomad
  • 16 Apr 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


70%

You can't beat the location of Journeys King's Cross hostel as it's only a 5 minute walk from St. Pancras/King's Cross. The staff were very friendly and helpful and it was great to be able to leave our luggage stored there while we waited for check in time as we got there a bit early. The hostel was quite loud at night, with people running up and down the stairs and hallway at all hours so I wouldn't recommend it if you are a light sleeper or simply value your sleep.

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (2 reviews)


70%

The staff were not there 24/7... during the morning around 7am we needed them but the reception was closed. You have to go to the 3rd floor to take a shower, the bathroom was clean, but takes some minutes to get hot water, and just few water. The beds are noisy because they are made of metal. The location is very very good ... close to the main tube lines and st pancras station

  • Novice Nomad
  • 12 Apr 2013
  • Anonymous
  • Portugal
  • Couple, 18-24
  • (3 reviews)


53%

In my opinion this hostel is one of the worst I have been into. I found a specially horrible detail the fact you have to pay for left your lugagge the day you do the check out. I slept in a room in the basement, I found that specially dangerous in case of emergency. My bedroom was not suitable for so many beds, many of them in ten centimetres above the floor. In Spanish we have a word for this: cutre.

  • Novice Nomad
  • 29 Mar 2013
  • Anonymous
  • Spain
  • Mixed Group, 25-30
  • (3 reviews)

Owner Comment (Show)
Dear Guest, Thanks for taking time to leave your feedback, we appreciate it a lot! We believe that paying a little fee for a luggage storage is reasonable since you put it in a secure room. You should not worry about your safety while staying in the basement since we have two different staircases that lead to fire exits so being in a basement is as safe as in the rest of the building. As you know, we are a hostel and we try to keep low prices so we have to make the most of the space we have. We hope otherwise your stay was nice and you will consider staying with us again!

60%

when i checked in, my bed wasn't done. someone brought the sheets (after 20min of waiting) and made me do the bed myself. what's with that?

  • Novice Nomad
  • 14 Mar 2013
  • Anonymous
  • Slovenia
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Dear guest, thanks for taking time to leave your feedback. We are sorry to hear about your negative experience and we hope that otherwise your stay was nice and pleasant!

50%

this hostel isn't far from King's cross but the street is dark and very noisy all the night. I heard car noise and altercations. I do not think this location is safe. the room light turns off automatically so that we have to turn on the light every time. shower is weak and not hot. the only good aspect of this hostel is cheep. but I never use this hostel again.

  • Novice Nomad
  • 03 Mar 2013
  • Anonymous
  • Japan
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
Dear guest, we are grateful for your leaving feedback. In central london there is no helping that there is traffic, however Kings Cross is statistically an exceptionally safe area. Showers regrettably can be weak at peak hours when everyone is using them and the water has to split between users. However our hostels are otherwise clean, safe and friendly. We hope that, particularly given the cheap rate, you had an otherwise enjoyable stay.

60%

They are Gambling there...that´s not good at all!

  • Novice Nomad
  • 22 Feb 2013
  • Anonymous
  • Brazil
  • Male, 31-40
  • (1 review)

Owner Comment (Show)
We have a poker set available at the reception, which guests can borrow to have a little fun time with friends they met at the hostel, and they are never playing with real money. We feel this makes for a good atmosphere.

43%

I'm sorry, but that's absolutely Not a hostel i'll recommend...

  • Novice Nomad
  • 16 Feb 2013
  • Anonymous
  • Germany
  • Male, 18-24
  • (3 reviews)

Owner Comment (Show)
Dear guest, we are sorry you did not enjoy your stay. We work hard to maintain exceptionally low prices in the centre of london, with a clean and fun environment, but always welcome information on what we can do better?

63%

Doors don't lock automatically so there's every chance that you might get someone walking in unannounced so make sure you close the door properly. Internet connection can be a bit of a hazard too so be prepared. On the whole though, it's a nice little place though whether you want a quiet stay or to socialise.

Owner Comment (Show)
Dear guest, Thanks for taking time to leave your feedback which is important to us. Doors should lock automatically and if it was not, we always expect guest to report the problem so we could fix it as soon as possible. Internet connection could be slow sometimes when there are many people using it. We hope otherwise your stay was nice and you will stay with us again!

53%

this place is ridiculously tiny. the rooms are about the size of a peanut and have like 10 triple-bulk beds cramped in there... there's not even place for luggage, and thats not only in the rooms, but the halls, the stairs, the kitchen and the common rooms as well... not recommended.

  • Avid Traveller
  • 14 Feb 2013
  • Anonymous
  • Uruguay
  • All Female Group, 18-24
  • (10 reviews)

Owner Comment (Show)
Dear guest, We are sorry you found space to be an issue, however we make the most use of space in order to keep the prices as low as possible in the limited area that is central london. We hope you still feel an otherwise good service was provided considering the low price paid, and will stay with us again if you need a budget bed for the night.

67%

The room was ok, the window would shut but didn't keep out the noise or the cold. The showers were the biggest disappointment.

  • Novice Nomad
  • 12 Feb 2013
  • Anonymous
  • USA
  • Couple, 18-24
  • (2 reviews)

Owner Comment (Show)
Dear guest, We are grateful for your feedback. Sadly noise and cold are two factors that come with central london. We apologise that you had trouble with the showers, at peak times the hot water can become used up - we will continue to try and improve them. We hope your stay was otherwise pleasant and you will stay with us again

67%

Staff hung around the kitchen and living room often, leaving no space for customers to sit. They slept on the couches during the day, and drank late into the night. The laundry door was kept open all day, making some accomodations very cold. Showers had no hot water in the mornings.

  • Novice Nomad
  • 07 Feb 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (2 reviews)

Owner Comment (Show)
Dear guest, we are grateful for your feedback. We are sorry you had some problems, and would really encourage guests to come to the reception if having problems with doors open or cold accommodation so that we can find solutions. Unfortunately at very peak hours the hot water in the showers can get used up, we will be working on this further. We hope your stay was otherwise comfortable and you would consider staying with us again in future

80%

Close to Kings Cross- great location. No major problems, but when we got to the first room one of the beds was taken so we were given another room and it didn't take too long. Overall pretty good.

  • Novice Nomad
  • 06 Feb 2013
  • Anonymous
  • Poland
  • Female, 25-30
  • (5 reviews)

Owner Comment (Show)
Dear Guest, thank you for taking the time to give your feedback. We are sorry for the misunderstanding but sometimes guests just take the random bed and not the one that was given to them. We always try to fix this as soon as possible. We are happy you enjoyed staying with us and hope to see you again!

53%

the hostel is too crowded everywhere,...i cannot feel comfortable...I had been stay in another hostel in london before, i am sure you can find a better one with this price...

  • Avid Traveller
  • 30 Jan 2013
  • Anonymous
  • Hong Kong
  • Male, 25-30
  • (11 reviews)

Owner Comment (Show)
Dear Guest, thank you for taking time to give your feedback. We are sorry to hear that you did not feel comfortable while staying with us but in order to maintain low prices in King’s Cross area we must make maximum use of space. We hope you can understand that this is a concept of a place called hostel. We hope otherwise your stay was nice and you consider staying in our hostel next time you are in London!

73%

The rooms are small but a large room isn't needed if you're going to be in London all day. The bed was nice but extremely loud when you wanted to turn over.The bathroom was clean but you have to know that those are extremely small so if you can't change in there. The breakfast though, was really dissapointing. No working toaster, no milk to take any other muesli and really poor coffee. If you go anywhere else for breakfast it' s good for an average hostel for a student and short travel.

  • Novice Nomad
  • 29 Jan 2013
  • Anonymous
  • Netherlands
  • Couple, 18-24
  • (2 reviews)

Owner Comment (Show)
Dear Guest, thanks for your feedback. We have separate female and male bathrooms so there should be no problem while changing. We are sorry to hear that you did not enjoy the breakfast. We always have a staff member on site so you can report all the issues to them and we would try to fix it as soon as possible. Breakfast is continental and we try our best since it is included in a cheap price we offer.

50%

I've been on journeys. Good location, but there is a problem. A worker at the hostel rooms with clients and splits this boy often drink too much alcohol, and rude and argue with customers as if he owned the place. The boy called Agues was the only problem on the spot. One day I saw him grabbing a beer from the fridge a client without permission. That to me is unacceptable. Besides the boy always makes jokes and racist comments about the customers site. This kind of people is bad for your bussine

  • Novice Nomad
  • 25 Jan 2013
  • Anonymous
  • Brazil
  • Male, 25-30
  • (1 review)


77%

My room was a cupboard, with not enough space to place the people's luggage. Also, the staff was reluctant to accept a scottish bill.

  • Novice Nomad
  • 19 Jan 2013
  • Anonymous
  • Mexico
  • Female, 31-40
  • (1 review)

Owner Comment (Show)
Dear Guest, thanks for your feedback. A warm bed and roof for a cheap price is what we are proud to offer. But to maintain low prices in central london we must make maximum use of space - there is space for a piece of luggage each as well as our two large storage rooms available to everyone. I must add Scottish notes are commonly fraudulent in England and so our staff are trained to be wary of them, this is common in london also. We hope your stay was otherwise fine and you would stay with us again.

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