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Kalulu Backpackers Hostel Reviews

20 Broads Road, Fairview, Lusaka, Zambia

Reviews & Ratings Explained

67%

Rating
78 Total Reviews
  • 71%Value For Money
  • 69%Security
  • 78%Location
  • 68%Staff
  • 62%Atmosphere
  • 63%Cleanliness
  • 58%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Staff were incredibly friendly and welcoming, very comfortable and relaxed atmosphere. Would recommend this place to anyone wishing to stay a couple of nights in Lusaka.


91%

Would prefer free WiFi for guests.


57%

Distinctly unfriendly staff for the most part. They know they're in a good location, and have backpacker friendly stuff like a bar etc, so I feel like complacency has set in so they don't worry about customer service, clean bathrooms, ladders for their bunk beds etc. they shouldn't be as there are better, cheaper options on the same street...

Owner Comment (Hide)
Hello.thank you for your very helpful review.We have received many complaints concerning our staff and have since taken a step forward by terminating their contracts.We have put in place good staff that will make you feel at home next time you want to try us. Maintenance works on the bunk ladders have been completed and bathrooms given an extra touch.Thanks for the remarkable like given to our bar staff.

46%

- Wifi did not work - Unmotivated staff at the reception - Overall poor atmosphere

  • 6th Aug 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for the helpful review.We do appreciate both negative and positive reviews as they help us a lot.The staff in the reception has been replaced following many complaints received.As for the atmosphere we will do our best to improve.Wifi has been a problem with our Internet service provider and we looking at other alternatives but to be honest with you we do no have much of a choice as most service providers seem to be experiencing problems with their fibre connection.hope it gets better.

51%

Ok place for one night. Staff in reception were not very friendly and we got the impression that se was annoyed by having to show us to the room and interupting her internet surfing. Very noisy bar in the front. Didn't finish until four am. Only one shared toilet and one shower that was working. The good thing about the place was the restaurant and the chef working there. Exelent food and very nice chef.

Owner Comment (Hide)
My sincere apologies for the attitude of the receptionist.She has since been fired following many complaints received.Am unaware of the bar closing at 4am.our bar shuts down at 11pm and am sure it was just residents hanging out at the bar after closing hours.We have a total of 5 shared toilets and 5 shared showers in the hostel so I do not understand how you failed to locate them.Thanks for the good word put in towars our restraint and chef.plz try us next time u have a chance

66%

Ok place if you have nowhere else to stay. Good location but damp and mouldy rooms and bathrooms.

  • 25th Jun 2014
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for the review.Alot of travelers have made our hostel their home away from home but is unfortunate not for you.However our rooms and bathrooms are having a face lift currently.Please come and stay with us next time and you will see a change.

63%

夜バスターミナルに着いて歩いて行きました。夜道に街灯がなく歩きにくいです。到着後、夕食を作ろうとしたらキッチンの流し台に使用後の鍋や皿がいっぱいでとても汚く、キッチンの利用を断念しました。 wifiは有料です。 ドミのベットは大きくて寝やすく蚊帳も付いてます。 部屋に貴重品ボックスが無く、女性ドミのロッカーを使用できるそうですが、個々のロッカーでは無いので安全面に欠けます。 翌日、すぐ近くのルサカバッグパッカーズに移りました。

  • 23rd Jun 2014
  • Novice Nomad
  • Anonymous
  • Japan
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for your review.Unfortunately am unable to respond fully as I am faced with a challenge to read your language.

57%

Party city but cleanser and better then Flintstones. The guy lost the keys to the gate and we almost missed our bus while he looked for them




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