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Kalulu Backpackers Hostel Reviews

20 Broads Road, Fairview, Lusaka, Zambia

Reviews & Ratings Explained

72%

Rating
85 Total Reviews
  • 68%Value For Money
  • 80%Security
  • 78%Location
  • 77%Staff
  • 72%Atmosphere
  • 65%Cleanliness
  • 63%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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43%

This wouldn't be a bad hostel and it has the foundations there for being average quality but what really lets it down is the cleanliness of the toilets and kitchen area. The shower walls were yellow with thick staining and clearly hadn't ever been cleaned. The toilet in the main building had the grubbiest door I've ever seen (from finger marks near the handle). No washing up liquid was provided in the kitchen area which meant there was a pile up of washing. The kettle needs throwing away.

  • 3rd Dec 2014
  • Novice Nomad
  • Anonymous
  • Scotland
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for your review.We do appreciate your review very much.Our showers are cleaned every day.The tiles in the showers are butter milk which is yellowish in colour and not white as you might have perceived.We do clean our communal kitchen more than once daily.It is also the responsibility of guests to clean up the kitchen area after use.If you had not found washing liquid at that moment you surely could have asked for some.We will do our best to improve.Try us next time.Thanks again

94%

Staff were incredibly friendly and welcoming, very comfortable and relaxed atmosphere. Would recommend this place to anyone wishing to stay a couple of nights in Lusaka.


100%

Loved our stay! Thanks for everything Sean!


91%

Would prefer free WiFi for guests.


57%

Distinctly unfriendly staff for the most part. They know they're in a good location, and have backpacker friendly stuff like a bar etc, so I feel like complacency has set in so they don't worry about customer service, clean bathrooms, ladders for their bunk beds etc. they shouldn't be as there are better, cheaper options on the same street...

Owner Comment (Hide)
Hello.thank you for your very helpful review.We have received many complaints concerning our staff and have since taken a step forward by terminating their contracts.We have put in place good staff that will make you feel at home next time you want to try us. Maintenance works on the bunk ladders have been completed and bathrooms given an extra touch.Thanks for the remarkable like given to our bar staff.

46%

- Wifi did not work - Unmotivated staff at the reception - Overall poor atmosphere

  • 6th Aug 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for the helpful review.We do appreciate both negative and positive reviews as they help us a lot.The staff in the reception has been replaced following many complaints received.As for the atmosphere we will do our best to improve.Wifi has been a problem with our Internet service provider and we looking at other alternatives but to be honest with you we do no have much of a choice as most service providers seem to be experiencing problems with their fibre connection.hope it gets better.



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