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Kangaroo Inn Reviews

123 Murray Street, Perth, Australia

Reviews & Ratings Explained

83%

Rating
118 Total Reviews
  • 72%Value For Money
  • 88%Security
  • 95%Location
  • 80%Staff
  • 67%Atmosphere
  • 93%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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57%

The kitchen could be better if breakfast food were provided.

  • 15th Jun 2014
  • Novice Nomad
  • Anonymous
  • Singapore
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Sorry your stay with us didn't meet your expectations. Feel free to contact us direct as we are keen to know what we can improve upon. On your comments, we don't offer breakfast but there are plenty of cheap cafes as well as supermarkets nearby. There is also a free shelf in our kitchen. Cheers Innkeeper

97%

It was a perfect stay for me in kangaroo inn. I stayed on 6 bed dormitory, at first it became my concerned as i have to share with probably other males, so at first night i stayed alone, then the other two nights stayed with two other males, but the security is very high, so i am not that worry, also the room is so clean, toilet and bathroom also common room as well. the location are supreme! its right in the middle of everything. very convinience. oh wifi is a plus!

  • 17th May 2014
  • Novice Nomad
  • Anonymous
  • Indonesia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello Thank you for your comments and kind review. Hope you enjoyed your stay with us and please do recommend us to your friends. Cheers Innkeeper

77%

The rooms were spacious and clean, and the bathroom had obviously recently been redone. I also really liked the free wifi access. However, this was an extremely quiet place. I only saw other guests once in the hallway, and I was there for 3 nights. If that's what you're looking for then great, otherwise not a good place to stay to meet people.

  • 9th May 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Thank you for your review and comments. Winter is usually our quiet season and we also like to space out our guests between floors and rooms for their privacy but I understand your perspective that this also may create a sense of emptiness on the place. Cheers Innkeeper

66%

Very clean, lovely bed, good facilities and great location are the positives about this place. Its how a hostel should look but not be run, the staff were atrocious, they aren't there to help. every request was turned down and on arrival I asked if I could have one of the 2 spare bottom bunk beds and they refused, saying its policy and the receptionists aren't here, yet the next day they were the same staff on reception! There was no atmosphere of any kind, dull and lifeless! Don't stay here.

Owner Comment (Hide)
Hello Thank you for your comments and staying at Kangaroo Inn. Sorry during your visit with us that our Customer Service fell below expectations.We had a new Night caretaker when you visited and clearly his conduct fell well short. We have since taken steps to improve the customer service experience. Regards Innkeeper

86%

Need to do background checks on guests. There was a drunken ex con in my room sleeping 24/7....lived there apparently and paid his way but was still scary.

Owner Comment (Hide)
Hello Thank you for your review and your comments on guests. Unfortunately we don't know this history of our guests (just like all hostels and hotels in Perth) but anti-social behaviour would is strictly not tolerated at Kangaroo Inn and we won't hesitate to contact the Police if need be to evict an anti-social guest. Regards Innkeeper

94%

This was one of the best hostels I've ever slept in. This hostel is more hotel than a hostel. Everything was perfect! Just atmosphere could be a little bit better as kitchen and dining room are in basement and very dark and oppressive.

Owner Comment (Hide)
Hello Thank you for your review. On your comments regarding the dark kitchen and common areas. Just for others reading your review: Lights are all switchable and most are on timers for energy savings. But guests are more than welcome to switch the lights on to over-ride the timers. Cheers Innkeeper



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