Kappa Tengoku Ryokan Reviews
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DO NOT STAY HERE! Even if you speak Japanese, even if you are Japanese, the staff are SO rude, the room I stayed in I had to share with a MASSIVE spider web plus spider which means there is no way they clean those rooms. The doors and floors were stained and disgusting. The very worst part, after I'd been humiliated at the desk and went to bed, the next morning the toilet had a small insect on it but the toilet door? That had a huge mukade (google it) the size of my face on it. Onsen is ok tho.
The ryokan's proximity to Hakone-yumoto station is good, but the occasional train noise can ruin the atmosphere of the place. Facilities are clean, but can be cleaner. We saw a cockroach in our room. The owner is very accommodating. As advertised, however, you need to know basic Japanese to communicate with him, as he knows very little English.
The onsen attached to the hotel is the biggest plus! It is simple and convenient and even recommended in Lonely Planet. On the other hand, I was not very impressed with my room, which was a little seedy and depressing. The futon was comfy and clean. But I think the old tatami was really dusty (I was sneezing the whole time), and I definitely saw a big beetle and either a cockroach or cicada scuttle across the floor. The restroom is a communal squatty potty.
Wonderful large tatami rooms, in an excellent location, plus a great onsen upstairs! Highly recommended
Very helpful staff, and the room was one of the largest we had in Japan. One shortcoming is its location on a slope, making it extremely difficult to carry heavy luggages up to the hostel and to the rooms. Wifi is only available in the lobby/dining area, and usage is limited to 10pm, which might be problematic for guests who return late.
The room we stayed in was nice and spacious. The futons slept very nicely. However, they don't speak English. If you book through hostelworld, be prepared to pay a slightly higher bill (about 2000 yen extra): they add service costs and onsen costs (and yes, you want to go to the onsen!!!). The location of the hostel is good. However, there are a lot of stairs to the hostel. We certainly recommend this hostel for people who can speak Japanese!