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Keystone House Kings Cross Reviews

272-276 Pentonville Road Kings Cross, London, London, England

Reviews & Ratings Explained

79%

Rating
3039 Total Reviews
  • 75%Value For Money
  • 83%Security
  • 93%Location
  • 82%Staff
  • 73%Atmosphere
  • 76%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Everything was really good. The lockers are right by people's heads and when trying to leave early in the morning, it was kind of weird getting stuff out of the lockers when people were sleeping.


83%

It is just beside the King's Cross, easy to find & get there. As it is located by the road, so you may hear the bus/ train, but I think is alright, coz I have a nice sleep there for 3 nights. Although it said 16 beds, but I feel like only 8 beds are presence, so it is nice. For the entry, we are using the smart key, so it is quite secure. One problem is that the bathroom do not have heater, i feel really cold when having a bath, it is better if a heater can be installed.


57%

During the night you can actually feel the walls trembling and the sound of trains or subways too like some sort of earthquake sometimes.


80%

Security was good, but I don't know why it was necessary to need a key to exit rooms, particularly to exit the hostel itself, that seems unnecessary.


77%

They need to upgrade facilities. Carlos from the staff was a really nice guy.

  • 22nd Feb 2014
  • Novice Nomad
  • Anonymous
  • Portugal
  • Male, 18-24
  • (1 review)


86%

One remark: the fire alarm that went off twice in two days, at VERY inconvenient hours : 8am on Saturday morning and 11pm on Sunday night.


77%

Really well placed, 2 minutes walking from kings cross train station and underground. Just some trouble with the showers, in the pick times too few for too much guests.


89%

We had a very friendly welcome, the staff were extremely helpful. It was a perfectly reasonable place to stay, with helpful friendly staff and was very clean.

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. All the best Orla

74%

Everything was clean & the bed was very comfortable, so I slept well. Not so good was having to go down the stairs to the bathroom, especially in the middle of the night to use the toilet. I aimed to go downstairs for breakfast, but after going down & up stairs, & finding out there was another set of stairs after another long walk, I decided to give breakfast a miss, as I needed to go to work.


77%

Loved the backpackers pub!


57%

Hi, first of all I booked a twin bed room but to my surprise the photos are actually different and it was a bunk bed. The hostel should have informed me. Also I called them and said that I would be arriving at 10 am, they said its ok. when i arrived they said that check in time is at 2 pm and i had to wait. Too bad

  • 13th Feb 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 18-24
  • (1 review)


91%

Good place , Nice People a. Had a private room and it was perfect for me n My friend!

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. All the best Orla

100%

The customer service was at a high standard and the staff were very friendly.

  • 10th Feb 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. All the best Orla

83%

Will stay again when visiting London because of the convenient location and relative value for money. Looking forward to the completion of the kitchen facilities.

  • 9th Feb 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


71%

Expect to be met with a very, very basic Breakfast - but to be hones for the cost of the accommodation you can't complain.

  • 7th Feb 2014
  • Novice Nomad
  • Anonymous
  • Scotland
  • Mixed Group, 41+
  • (1 review)


71%

Excellent location (near King's Cross = excellent metro service, the whole of London within reach), and comparatively cheap. On the other hand, the rooms are rather noisy (bring some earplugs) and the included breakfast is very, very spartan (bring some juice). Rooms are clean, kitchen not. We had an ensuite with private bathroom (very nice) so we can't judge the communal bathrooms.

  • 5th Feb 2014
  • Novice Nomad
  • Anonymous
  • Belgium
  • Couple, 25-30
  • (1 review)


86%

Haha, my stay at the hostel didn't go as planned as in the end I only used the room to store my stuff while I was around London, but everything was super safe, the other guests pleasant, staff really lovely, decent price and literally over the road from Kings Cross station so easy to get to/from... Will use again next time I need a hostel in London!!

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. All the best Orla

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