X
NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Keystone House Kings Cross Reviews

272-276 Pentonville Road Kings Cross, London, London, England

Reviews & Ratings Explained

79%Overall Rating

From 360 ratings
  • 72%Character
  • 81%Security
  • 92%Location
  • 82%Staff
  • 72%Atmosphere
  • 75%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
  • Sort reviews by:


93%

I was very happy to sleep in Key stone and very surprised by the cleanness of the hostel ! It was a great experience with no doubt ! The atmosphere was friendly and safe ! People working there were very helpful and available ! I will highly recommend Key stone !!

  • Novice Nomad
  • 22 Mar 2013
  • Anonymous
  • France
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hi there, Thank you very much for your comment. We hope to see you here again. All the best from all of us here in Keystone!

93%

very gooooood!!! i'll back here when i go to london

  • Novice Nomad
  • 22 Mar 2013
  • Anonymous
  • South Korea
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
감사합니다 See you on your next trip to London then! All the best, Nika

60%

Very comfy beds, decent breakfast , only thing was that the road the hostel is on us quite busy and was woken up By horns and traffic at 7am , and have to pay for towels and wifi

  • Novice Nomad
  • 21 Mar 2013
  • Anonymous
  • England
  • All Male Group, 18-24
  • (2 reviews)


83%

great for kings x had a nice stay

  • Novice Nomad
  • 18 Mar 2013
  • Anonymous
  • Scotland
  • Male, 41+
  • (1 review)

Owner Comment (Show)
Hi there, Thanks for your feedback! I hope to see you here again. Nika

90%

Everything was fine but some more racks in the bathroom are needed.

  • Novice Nomad
  • 18 Mar 2013
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


50%

I dont expect any service from Youth or B&B indeed but I have to say here is the WORST Youth Hostel I have never tried before. The staff there is not friendly at all and looks sleepy and unfocused when asking them questions and you can only see their smile when they check their phone or chat with their collegague.Would you imagine it took nearly 25 mins for checking in a room but you never know what they were busy for ? And the facilities are... well..just a place for a nap but not sleep!

  • Novice Nomad
  • 15 Mar 2013
  • Anonymous
  • Hong Kong
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Hi there, Thank you for this comment. We normally get great reviews about our staff, but I will nontheless look into what happened in your case to make sure it doesn't happen again to other guests. I am positive we can confidently surpass many of our competitors in providing a good night's sleep. It is however unfortunate your expectations in comparison to other places you stayed at were not met. All the best, Nika

73%

It would be great if there was wifi in the rooms or at least the lobby.

  • Novice Nomad
  • 14 Mar 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (2 reviews)


70%

The location was great but the room in the basement are very small and without window.

  • Novice Nomad
  • 12 Mar 2013
  • Anonymous
  • Canada
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Show)
Hi there, Thanks for your feedback. Indeed the inner cabin rooms have no windows and some are relatively small, but for a slightly higher price you can get our Duchess or Omega rooms. They're bigger, with windows and some are en-suit. We hope you come and stay with us again. Nika

87%

The staff was AWSOME very helpful, friendly, and a ton of fun! This hostel is situated just down the street from kings cross st pancras station, you can get to anywhere in London from there quite quickly. And great breakfast. Loved keystone

Owner Comment (Show)
Hi there, Thanks for your feedback and thank you for staying with us. I hope to see you again soon! Nika

97%

I loved the fact that there was bacon included in the free breakfast; the rooms are always very clean; the only two things wanting were a stove in the kitchen, and better heating in the rooms.

  • Novice Nomad
  • 11 Mar 2013
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hi there, Thanks for this positive feedback! And thanks for staying with us, it was great having you around. All the best, Nika

93%

My friend and I really enjoyed our stay here in March 2013. The room was lovely and on the second floor (a little hard to maneuver a suitcase up narrow stairs). The staff were generally helpful, though some seemed less warm than others, but when we had an issue with our hot water, they were quick to help rectify it. A very pleasant experience.

  • Novice Nomad
  • 11 Mar 2013
  • Anonymous
  • Australia
  • Female, 18-24
  • (4 reviews)


80%

It was OK

  • Novice Nomad
  • 09 Mar 2013
  • Anonymous
  • Poland
  • Male, 25-30
  • (1 review)


60%

It was cold !!

  • Novice Nomad
  • 09 Mar 2013
  • Anonymous
  • France
  • Female, 25-30
  • (1 review)


83%

the breakfast was very lacking. not very sociable. location was great, right next to the train station

  • Novice Nomad
  • 08 Mar 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Hi there, Thanks for your review! We offer a great start to the day with bacon, sausages, beans, various spreads, bread, fruit, cereals, hot and cold drinks and all that for free for all our guests. But I do understand that's not everybody's cup of tea. I hope to see you again soon!

93%

My first time in a hostel, and it was a very pleasant experience. Our 6 person mixed-dorm was very comfortable that made me feel not only secure, but also very comfortable. The bar inside the hostel has a great vibe, drinks are moderately priced well..Most importantly, location is great. St. Pancras/Euston are literally right by the hostel, so getting to anywhere in London is not an issue. Will definitely come back here again!

  • Novice Nomad
  • 08 Mar 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


97%

Keystone was fantastic. Great security, super comfy beds, great pressure and temperature in the showers. The roof top terrace is a great addition. Will definitely be staying here next time in London

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hi threre, Thank you so much for this great feedback! I'm glad you enjoyed your stay here and looking forward to seeing you again. All the best, Nika

77%

just near all transport links so 'room' traffic was constant ALL night long !

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • Scotland
  • Female, 41+
  • (4 reviews)

Owner Comment (Show)
Hi there, Thank you for your feedback. We put double glaceing on windows to reduce the noise levels. If that still doesn't work, come down to reception we'll give you some earplugs ;)

73%

Stayed in the triple room, had a double bed and a single. This isn't a triple room ? Staff took a very long time, to check us in. Upgraded to the deluxe room, was OK. hostel clean, and bathrooms very good.

  • Novice Nomad
  • 05 Mar 2013
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Hi there, Firstly I'd like to thank you for your feedback. Most of our triple rooms have a single and a double bed like the one you stayed in, which is specified when making the booking as well. However I am pleased our staff found a solution in a complimentary upgrade that made your stay enjoyable. I hope you come and stay with us at your next visit to London. Nika

60%

the sheets in our room were dirty and the wifi in the bar did not work, which was both quite annoying. Also, the bathroom facilities weren't very good, especially the showers, of which only few were seperated by a shower curtain, plus the very tiny basins were very unpractical (you could hardly wash your hands in them). The location is great and the staff was friendly and helpful though.

  • Novice Nomad
  • 02 Mar 2013
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Hi there, Thanks for your feedback. I can assure you the bedsheets were clean and have been changed, but in case of any doubt we're happy to give fresh linen at reception. You forgot to mention that all showers are individual cubicles that can be locked and closed. It's unfortunate the internet in the bar didn't work, you could try the Global Gossip we offer all over the hostel if necessary. I'm happy you liked our great location and helpful staff :) I hope to see you again!

50%

VERY VERY EXPENSIVE, narrow room without window (we didn't know it when we booked and couldn't imagine it was possible), no chair, no table, no bed lights, no "lavabo" in the room, no free access to Internet (it was written that it was possible but we had to pay 3 pounds for an hour if we wanted this access), no isolation from the noise coming from the other room (we could hear the voices very loudly), the tables were never cleaned for breakfast (!!!): they were durty since the day before...

  • Novice Nomad
  • 02 Mar 2013
  • Anonymous
  • France
  • Female, 31-40
  • (3 reviews)

Owner Comment (Show)
Hi there, The inner cabin rooms have no windows, which is written and pointed out in hostel's description on Hostelworld. Since you've had 2 separate bookings, one for inner cabin room and one for the room with windows it would be beneficial for our future guests to know how you enjoyed the other type of room. I see you were paying £20/£25 per person per night which is a reasonable price for staying in such prime location like King's Cross/St Pancras. If you were expecting hotel standard I must remind you that we are a hostel, and a great one that is! Thank you very much for your feedback.

(148 results)


View all London Hostels

Please give us your feedback