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Keystone House Kings Cross Reviews

272-276 Pentonville Road Kings Cross, London, London, England

Reviews & Ratings Explained

76%

Rating
3987 Total Reviews
  • 73%Value For Money
  • 81%Security
  • 93%Location
  • 77%Staff
  • 70%Atmosphere
  • 71%Cleanliness
  • 66%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Its an expensive hostel when it comes to the average facilities. In addition, you don't have wifi in the bedrooms, the toilets are too small and the bedrooms are smelling.

Owner Comment (Hide)
Hello Amanda Thank you for taking the time to write a review. I do apologise if you were unhappy with your room, if there is another room vacant we will gladly allow you to change rooms. We have WiFi in the common and reception area & we will have it in the rooms in the very near future. The rooms are cleaned daily, but always let reception know if your unhappy with any aspect of your room. I do hope you will come and stay with us again in the future. Best wishes Orla

94%

Very convenient location, just 5 mins walk from King's Cross and St. Pancras. They have refurbished it since the last time I visited and the room we had looked much better now, having a spacious bathroom. The only problem was that I had requested a 3 separate bed room since October and when I called to confirm my booking in February they said it was not available... However, they offered me a discount for the bunk bed.

Owner Comment (Hide)
Hi Rodopi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. I do apologise however for the mix up in your reservation I will be sure to investigate this further & thank you for bringing this matter to my attention. I do hope you will come and stay with us again in the future. Best wishes Orla

80%

Turned shower is working just few minutes after he turns off.

  • 11th Feb 2015
  • Novice Nomad
  • Anonymous
  • Lithuania
  • Female, 41+
  • (1 review)


57%

I had to wait 20 minutes to check-in. Not sure why as there were 2 people on reception. The room was on the lower ground floor & so there were no windows, but the hostel do email you beforehand to inform you of this & they give you the opportunity to change. Needless to say the room was stuffy but there was air con, although it was temperamental. The showers were clean but very small. The toilets are unisex & people smoke in there! Kitchen is ok but there isn't a cooker. A few drunk men around.


51%

The rooms without windows don't have proper ventilation, only a small-passive tube and because of that in our room there was high humidity and bad smell (we'd our door opened for one hour when we arrived).That kind of rooms (basic double) are in the underground...near a Metro. I couldn't believe that into a place where people pay to sleep and rest you can listen(and sense) a Metro passing each 30 seconds !!.The walls hasn't proper acoustic isolation and you listen all the nearest room noises

Owner Comment (Hide)
Hi Juan Thank you for taking the time to write a review. I can see from your reservation that you stayed in LU5. On Hostel world it does mention that this room is below ground level and has no windows, all these rooms do however contain A.C. Also because the hostel is located beside Kings cross station the noise of the tube is unavoidable I'm afraid. We appreciate your feedback so that we know the exact areas that need improving. I do hope you stay with us again. Best wishes Orla

100%

Great hostel! I used it to go to the Facedown club at Scala and was thrilled to discover that this hostel was immediately across the street from the club so it was absolutely perfect! Friendly staff, clean hot showers, good security system, nice fun and friendly atmosphere. Nicely decorated and well kept. Would definitely stay here again!

  • 6th Feb 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello Emily Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. Best wishes Orla

57%

I booked two nights but I coudn't put myself through a second. I stayed in a tiny 4 bunk dorm which was boiling hot and far too small to accommodate 4. Honestly horrendous, avoid. And they give you narrow lockers for storage which are completely impractical for a suitcase or backpack. I had to use the luggage room all the time instead.


71%

The hot water wasn't satisfying, it went on and off. I ended up not having a shower. However the bathroom was lovely. The clothes hanger were impossible to use but the bedroom was moderately satisfying.

  • 31st Jan 2015
  • Novice Nomad
  • Anonymous
  • Indonesia
  • All Female Group, 18-24
  • (1 review)


54%

The thing that I like the most was that the staff show always willingles to help. There was not really hot water and the bed was not completely clean. I did not like the experience at all.

  • 30th Jan 2015
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 18-24
  • (1 review)


54%

My friend and I stayed a here a couple of weeks ago, I thought there was an age restriction in the hostel because this actually makes us feel safer, but my surprise was when I got my room and there were all men (adult men that looked over 35 years old). This is the main reason I rate this hostel super low, aside of the fact that I didn't get my deposit for the keys back, the beds didn't look clean at all. I hope that you guys work on this ASAP.


83%

The showers were cold and the rooms were freezing, but apart from that I had no problems. 50%


94%

Keystone House is in a great location and the beds are very comfy! I'd recommend any day.

  • 28th Jan 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


71%

Having wifi only in the common room was a pity. The common room wasn't that big and always filled with drunk people, who you had to be with just to receive or send some emails. Not many power outlets in the room... Beware of London Underground rooms that have no windows whatsoever. I had a reservation for one of those without knowing because it wasn't possible to choose from regular/underground in HostelWorld's website.

  • 27th Jan 2015
  • Novice Nomad
  • Anonymous
  • Portugal
  • Female, 18-24
  • (1 review)


74%

Amazing location, great staff, however the facilities were only average. No free wifi was available in the rooms. It should be. I know this is advertised, however it led to the common room being extremely crowded, noisy and at times a little out of control. The staff never said anything to one man in particular, who regularly got drunk beyond control (every night). The facilities were average. Its annoying to not have warmer water, and a push button shower handle. Made for luke-warm showers.


80%

The location is great, very close to Kings Cross station and bus stops. It is secured with magnetic keys. It is also clean. The facilities has a minus as the hostel does not have lift so you need to leave your big luggage in the store if you do not want to bring up stair. The lockers inside rooms are so small that you even could not put your backpack inside. The staff are very friendly.


63%

Location and staff are fine. The room was freezing cold. The beds are noisy. The showers were cold! Not even warm. Having stayed here for three nights, I have returned home with a cold.


66%

It was unusual to have a bed in the bathroom. (Room Omega 4)

  • 22nd Jan 2015
  • Novice Nomad
  • Anonymous
  • Czech Republic
  • Couple, 25-30
  • (1 review)


49%

The staff were NOT nice, NOT helpful

  • 22nd Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am very sorry if you found our staff unhelpful and unfriendly, as there is no excuse for this. We do train our staff to a very high standard so that they can look after our guests in the best possible way. However, I will be sure to look into this matter! I do hope you will come and stay with us again in the future. All the best Orla

74%

Nice place for just one night. Wifi was good even though it was only in the commen room, beds were nice and there was hot water so I was happy. Wouldn't do a long stay here though


86%

A good hostel. Very close (about 200m) from Kings Cross station. Private suite is small but is good for a place to sleep at the end of the day. Private bathroom facilities were clean. Hot water was not consistent.

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. It's great to hear the positive feedback! As the hostel is relatively new we are always trying to improve our facilities, so that our guests have a very enjoyable stay. That why we appreciate feedback, from our guests so that we know the exact areas that need to be improved. We look forward to having you stay at our hostel again. All the best Orla

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