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Keystone House Kings Cross Reviews

272-276 Pentonville Road Kings Cross, London, London, England

Reviews & Ratings Explained

79%Overall Rating

From 360 ratings
  • 72%Character
  • 81%Security
  • 92%Location
  • 82%Staff
  • 73%Atmosphere
  • 76%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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67%

We was here 4 nights. No nothing bad say that hostel but our room was little bit boring. We know that there is no window in room but maybe some nice painting or decoration in rooms would be nice. Metro trains keep little bit some noise. Breakfast was ok becouse it was free, still miss some cheese and vegetables and also more fruits.

  • Avid Traveller
  • 24 Dec 2012
  • Anonymous
  • Finland
  • Mixed Group, 31-40
  • (12 reviews)

Owner Comment (Show)
Hi there, Thank you for staying with us at Keystone House London. The rooms on the lower ground floor are new and we keep on developing them to make them more guest friendly and welcoming. As such we have taken your comment seriously and are taking steps towards updating them in the near future. Thank you again for your feedback and we hope you decide to stay with us in the future. Best, Nika

40%

Do not be deceived by the pretty pictures this hostel posts of its private rooms. Those pictures are of the very best rooms in the hostel, not representative of all rooms. We booked a "Deluxe" room and were shown into a tiny room with only a bunk bed and two lockers. When we complained, we were quoted a ridiculously high price for the nicer rooms. Also, walls are paper thin, washroom facilities are inconvenient, and you have to pay for towels, internet, and left luggage. Breakfast is mediocre.

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • Canada
  • Couple, 25-30
  • (4 reviews)


83%

Keystone House Kings Cross is all about its excellent location. Located in central London, it's in the heart of the city. A two-minute walk from the Kings Cross Station and Kings Cross St Pancras Underground station, this zone-1 accommodation is well connected even by bus routes. The staff is friendly, but can't offer much advice on seeing the city. Facilities like wi-fi and access to the bar/common areas are very limited and unfulfilling. But as a base, it's the best place you could stay in.

  • Novice Nomad
  • 23 Dec 2012
  • Anonymous
  • India
  • Male, 25-30
  • (5 reviews)


77%

The staff was very welcoming and helpful and the location was great being so close to train stations and tubes. Considering the cost of accommodation I would have expected Wifi to be included which it was not. The facilities were quite small but given the time period of the building it does make some sense although improvements could be made. We had water stains on most walls and stains on some of the bedding which was quite unpleasant. Not sure that I would stay here again.

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Show)
Hi Lindsay, Firstly I'd like to thank you for staying with us. We're doing our best to improve our hostel and take all guest's feedback very seriously. We're happy to hear our staff was helpful and that you liked the location of Keystone House Hostel. Due to heavy rain we have indeed had a leakage problem recently and our maintenance staff did their best to eliminate the problem as soon as possible. We'd like to apologize for any inconvenience this might have caused during your stay. As for the bedding, we will investigate the matter to prevent something like it happening in the future. We truly hope you'll stay with us again when visiting London and would like to give you a complimentary wi-fi pass for a day at your next stay. Kind regards, Nika

97%

This hostel with good location and clean room and washroom if I go to London next time I will still choose this hostel

  • Novice Nomad
  • 20 Dec 2012
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)


90%

very simpathic; a breakfast very good and easy to take..thanks a lot.

  • Novice Nomad
  • 17 Dec 2012
  • Anonymous
  • France
  • Male, 41+
  • (1 review)


90%

I'd stay here anytime again! Nice, big room and perfectly located at the center of London. The staff could've been a little bit more active and helping though. But overall it was a good stay! Even the breakfast was top-notch for a hostel!

  • Novice Nomad
  • 14 Dec 2012
  • Anonymous
  • Sweden
  • Mixed Group, 18-24
  • (1 review)


87%

The staff is superbe! Very polite, patiente and finding solutions for situations you like to be better. We where hosted in a room just painted...which could be better. The staff changed and changed us untill we had a good bed in a room we felt comfortable and safe in... I like the small details in the hostel: like the writings on the wall to help you find your way. Very good beds and very cosy sheets! A place to recommend.

  • Novice Nomad
  • 14 Dec 2012
  • Anonymous
  • Belgium
  • Female, 41+
  • (1 review)


93%

The hostel was extremely well located for trips to Paris and Disney Paris via the Eurostar. Staff were very helpful and curtious. Spotlessly clean and bunks very comfortable. Adequate facilities and overalll great value for money. Unfortunately my friends and I were not able to try the breakfast as were were due to catch the Eurostar at 8.54am and breakfast started at 8am My only complaint is that were were not even able to have a pre packed breakfast considering we paid the full rate for both.

  • Novice Nomad
  • 14 Dec 2012
  • Anonymous
  • England
  • Female, 41+
  • (1 review)

Owner Comment (Show)
Hi Anne, It's great knowing you enjoyed your stay with us. As for our complimentary breakfast, we unfortunately do not provide a 'take-away' option. We do however hope you'll stay with us again in the future and be able to try it :)

80%

Safety in case of fire?... Last morning our keys did not work. So in fact we were locked up

  • Novice Nomad
  • 14 Dec 2012
  • Anonymous
  • Belgium
  • Female, 41+
  • (1 review)

Owner Comment (Show)
Hi Margareta, Firstly we'd like to thank you for staying with us. We're taking fire safety very seriously. The doors are therefore programmed to be released in case of a serious fire hazard. The keys are coded for safety and security of all guests and to limit access people to rooms. We do however apologise it stopped working before your departure and hope your issue was resolved in a helpful manner. Kind regards, Nika

77%

When we arrived it took us a very long time To. Check in and were standing with our packs on for a long time . We were finally given a room on the 5th floor with no. Elevator there were no comforts in the room, there were no chairs , hooks or shelves . The lockers in the room were long and thin and were not suitable for travellers . There were no toilets on this level or sink in the room and we had to go to the 2nd floor to use the barhroom. The laundry facilities down in the basement were great

  • Novice Nomad
  • 13 Dec 2012
  • Anonymous
  • Australia
  • Mixed Group, 18-24
  • (5 reviews)


67%

I was there for a night which was fine as I needed to catch a train early the next morning so it was great and easy for that, but because it's straight in the middle of a busy area, so I wouldn't use if for long stays due to the noise but for short stays it is is a great location.

  • Novice Nomad
  • 08 Dec 2012
  • Anonymous
  • Australia
  • Female, 18-24
  • (5 reviews)


60%

The hotel is in very good location. The room was small, but we reserve with private toilet. (It smelled a little sick) The shower was very difficult because it wasn't a Jet, it flogged everything except the body. Lavatory very small and difficult to wash your face because it clogs the SOAP dispenser. The breakfast was the worst thing that had been in the hotel. For breakfast cereals, you were doing them with cold milk, or put hot water.

  • Novice Nomad
  • 05 Dec 2012
  • Anonymous
  • Spain
  • Male, 25-30
  • (1 review)


73%

Great Location - would come again, for this reason alone.


83%

The staff were great, general cleanliness was good with only the mould on the bathroom roof letting it down. Facilities were good but a little more storage/bigger lockers would have been nice. Bar and eating area were excellent and could not be faulted. Breakfast was edible and good for the price paid. All round, a good hostel.

  • Novice Nomad
  • 01 Dec 2012
  • Anonymous
  • England
  • All Male Group, 18-24
  • (1 review)


100%

The location of this hostel is the best. It is only 2 minutes walk from Kings cross station. The staff is very friendly and accommodative, they are also very knowledgeable, being my first time in London they helped me with where to go, eat and sightseeing . The place has a great atmosphere and is very clean and save. I warmly suggest you to stay here

  • Novice Nomad
  • 01 Dec 2012
  • Anonymous
  • Portugal
  • Male, 25-30
  • (1 review)


67%

Nice hostel. Staff was facebooking and wasn't very easily available. Location was perfect. Will come back :)


83%

Everything was great. Showers were hot, clean rooms, good location, great and helpful staff, but not very social atmosphere (unless I'm missing something). No free wifi.

  • Avid Traveller
  • 29 Nov 2012
  • Anonymous
  • Canada
  • Male, 25-30
  • (18 reviews)


87%

Overall a got price/service rate! Location is amazing and the hostel was a lot cleaner than expected. Yes it did smell a little strange in some hallways but that was endurable. Breakfast was ok, there was enough choice. Comfy beds. You haove to pay for the computers and the WIFI-access... Poor performance since you get free wifi in a mall these days. All in all we were reallz pleased and would come back.

  • Novice Nomad
  • 29 Nov 2012
  • Anonymous
  • Germany
  • Female, 25-30
  • (2 reviews)


77%

It was a good hostel but there was no kettles which made it impossible for me to prepare the food I brought

  • Novice Nomad
  • 29 Nov 2012
  • Anonymous
  • England
  • Female, 41+
  • (2 reviews)


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