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Keystone House Kings Cross Reviews

272-276 Pentonville Road Kings Cross, London, London, England

Reviews & Ratings Explained

79%

Rating
3010 Total Reviews
  • 75%Value For Money
  • 82%Security
  • 92%Location
  • 82%Staff
  • 73%Atmosphere
  • 75%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

location is sooo good but wifi only allowed at lobby


94%

Very pleased I chose this place to stay. Fantsstic value and very safe. Would highly recommend Keystone at Kings Cross

  • 4th Mar 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. All the best Orla

97%

Really nice hostel with great atmosphere. If you're traveling alone you won't have problems in meeting people here. Awesome and very helpful staff, great location and nice common room and bar! I can only recommend this place!

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. All the best Orla

74%

Decent low-priced dorms and considerate staff. I have stayed at Keystone House twice (8 Bed Mixed Dorm). The only thing that I've found annoying is coping with the fire-alarm going off twice every night. The dorms are very basic and the same goes for their customer service. I'm not a big fan of the breakfast, but still it's better than none I suppose. Also you must have in mind that there are no lifts so prepare yourself for a bit of a climb to the fourth floor.


71%

is very good location and the staff there are all very kind but there is no hair dryer>

  • 3rd Mar 2014
  • Novice Nomad
  • Anonymous
  • Taiwan
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We normally keep the hairdryer's at reception for our guests to use so perhaps they had all been handed out, always ask at reception if you need any assistance. We look forward to having you stay at our hostel again. All the best Orla

66%

room VERY basic, weren't told checkout was £5 EACH until we'd already stayed an hour after checkout time. We'd already payed for late checkout on arrival but only for 1 person! small reception space. check in before 1pm if you can to avoid queues. blind broken in room. online said that locker keys were free but apparently cost £5 each. our food went missing from guest fridge even though it was labelled and in a bag with date of stay. Would stay again as know what to expect

  • 2nd Mar 2014
  • Novice Nomad
  • Anonymous
  • England
  • Mixed Group, 18-24
  • (1 review)


66%

I will stay here again when the refurbishment has finished, I'm sure it will be better. The roof top area is closed. There are 2 communal areas with seating:a small bar/eating area by the kitchen, which shut and was locked at 10.15PM on the Sunday night I stayed, with seating for maybe 30 people at a push; and the area by reception, with seating for 10 people. Like a Belushi's/St.Christophers, the bar is a public one, with English football fans in it that night, on their way to Kings X.


66%

Even if you can certainly spend one good night in this hostel, it is comparatively less interesting than other hostels in London for the same price: very noisy due to traffic and loud music in the street, no free wi-fi in the bedrooms and one of the two blinds in our room was broken so we had the light in the morning. Several advantages however: location (close to St-Pancras/King Cross in a night lively neighborood), nice common places with wi-fi at the reception and spacious breakfast room


74%

Our room was really small but clean and silent, so was good for us.


86%

Everything was really good. The lockers are right by people's heads and when trying to leave early in the morning, it was kind of weird getting stuff out of the lockers when people were sleeping.


83%

It is just beside the King's Cross, easy to find & get there. As it is located by the road, so you may hear the bus/ train, but I think is alright, coz I have a nice sleep there for 3 nights. Although it said 16 beds, but I feel like only 8 beds are presence, so it is nice. For the entry, we are using the smart key, so it is quite secure. One problem is that the bathroom do not have heater, i feel really cold when having a bath, it is better if a heater can be installed.


57%

During the night you can actually feel the walls trembling and the sound of trains or subways too like some sort of earthquake sometimes.


80%

Security was good, but I don't know why it was necessary to need a key to exit rooms, particularly to exit the hostel itself, that seems unnecessary.


77%

They need to upgrade facilities. Carlos from the staff was a really nice guy.

  • 22nd Feb 2014
  • Novice Nomad
  • Anonymous
  • Portugal
  • Male, 18-24
  • (1 review)


86%

One remark: the fire alarm that went off twice in two days, at VERY inconvenient hours : 8am on Saturday morning and 11pm on Sunday night.


77%

Really well placed, 2 minutes walking from kings cross train station and underground. Just some trouble with the showers, in the pick times too few for too much guests.


89%

We had a very friendly welcome, the staff were extremely helpful. It was a perfectly reasonable place to stay, with helpful friendly staff and was very clean.

Owner Comment (Hide)
Hi Thank you for taking the time to write a review. I am so glad you had a nice time at our hostel. It's great to hear the positive feedback! We look forward to having you stay at our hostel again. All the best Orla

74%

Everything was clean & the bed was very comfortable, so I slept well. Not so good was having to go down the stairs to the bathroom, especially in the middle of the night to use the toilet. I aimed to go downstairs for breakfast, but after going down & up stairs, & finding out there was another set of stairs after another long walk, I decided to give breakfast a miss, as I needed to go to work.


77%

Loved the backpackers pub!


57%

Hi, first of all I booked a twin bed room but to my surprise the photos are actually different and it was a bunk bed. The hostel should have informed me. Also I called them and said that I would be arriving at 10 am, they said its ok. when i arrived they said that check in time is at 2 pm and i had to wait. Too bad

  • 13th Feb 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 18-24
  • (1 review)


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