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Khaosan Tokyo Asakusa Annex Reviews

2-2-5 Higashikomagata Sumida-ku, Tokyo, Japan

Reviews & Ratings Explained

84%Overall Rating

From 108 ratings
  • 83%Character
  • 84%Security
  • 82%Location
  • 89%Staff
  • 83%Atmosphere
  • 83%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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63%

no one of the staff help you taking your luggage to the 4th floor and the public facilities like hot water for showering and kitchen facilities like microwave in 4th floor turn off near midnight till morning so you must go to the ground floor.

  • Novice Nomad
  • 14 Mar 2013
  • Anonymous
  • Indonesia
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback. We are sorry nobody offered you a help for the luggage. Please do not hesitate to ask for a help even if we look busy at reception. Facilities on the 4th floor are never turned off and available for 24 hours the same as facilities on the ground floor. We hope to see you again in the future. Thank you very much.

53%

The best thing about this hostel is that they have cabin beds, which gives a lot of privacy for the price. However, by Japanese standards, this place is really dirty. The blankets smell , the toilets aren't clean, and the showers are moldy. the kitchen and the common room, which is shared by all, are too small for the number of people staying at the place.

  • Novice Nomad
  • 10 Mar 2013
  • Anonymous
  • USA
  • Female, 41+
  • (5 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback, too. We are very sorry if you felt our place was not clean enough. We will have to clean harder. It would be appreciated if everyone kindly understand we are not a hotel, but a budget hostel with shared facilities for backpackers. We hope to have another chance to have you as our guest in the future. Thank you very much again.

77%

i really like stayed at cabin bed, what a wonderfull experience! room was very private eventhough in dorm. walking distance to kaminarimon gate, tennoji temple and tokyo skytree. what a small hostel but clean though

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback, too. We are glad to know you enjoyed your stay at our hostel. Cabin bed dorm (Deluxe 28 Bed Mixed Dorm) is recommended to guests who want more privacy and security in a dorm. We are looking forward to seeing you some day in the near future. Thank you very much again.

63%

I just expected a smile bigger from the staff.

  • Novice Nomad
  • 04 Mar 2013
  • Anonymous
  • France
  • Male, 25-30
  • (4 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback, too. We are sorry if we gave you an impression we were not friendly. There were new staff members at reception, who might have been bit nervous. Please do not think it is a normal of our service. We are looking forward to seeing you some day in the near future. Thank you very much again.

93%

The staff was very helpful and social. The whole atmosphere at the hostel was friendly and I met a lot of great people. Thank you very much for my stay there, I will definitely recommend the hostel to my friends.

  • Novice Nomad
  • 03 Mar 2013
  • Anonymous
  • Sweden
  • Male, 18-24
  • (2 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback, too. We are very glad to know you enjoyed your stay at our hostel. We will keep doing our best to make our hostel better. We are looking forward to seeing you some day in the near future. Thank you very much again.

80%

I chose this hostel because it has very good location and clean. also near asakusa and kuramae station. I had used kuramae station. because it can easily go to shinjuku or sibuya area.

  • Novice Nomad
  • 23 Feb 2013
  • Anonymous
  • South Korea
  • Male, 25-30
  • (4 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback, too. We are glad to know you enjoyed your stay at our hostel. There are 2 Asakusa stations and Kuramae station within 10 minutes walk from our hostel. Kuramae is also convenient when you go to Tsukiji fish market. We are looking forward to seeing you some day in the near future. Thank you very much again.

90%

Great location, lovely staff.

  • Novice Nomad
  • 13 Feb 2013
  • Anonymous
  • Spain
  • Female, 25-30
  • (4 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback. We are happy to know you enjoyed your stay with us. We will keep doing our best to make our place more comfortable and pleasant. We are looking forward to seeing you some day in the near future. Thank you very much again.

93%

It was awesome! I had nothing to complain about! The heater didn't work, but that was fixed quickly by hostel staff.

  • Novice Nomad
  • 08 Feb 2013
  • Anonymous
  • Kosovo
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback. We are sorry about the room inconvenience. There is reception staff between 8am - 9pm and night staff 9pm - 1am, who can take care of room trouble. Please call the number provided near reception even after 1am if you have immediate problem. We are looking forward to seeing you some day in the near future. Thank you very much again.

97%

Staff were wonderfully helpful, with great advice and directions. They answered any questions (however random) I had and even looked things up when needed. Loved that they gave out excellent maps as well as info on how to get popular places in Tokyo most efficiently and/or cheaply. Great access to free wifi and public computers. Having to shower downstairs in the common room was a bit annoying, but not terrible and the great people I met and helpfulness of the staff more than made up for it.

  • Avid Traveller
  • 18 Jan 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (15 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback. We are very happy to know we could help your trip. Please do not hesitate to ask us because we are willing to help you by giving any information and advice about sightseeing in Tokyo. We are looking forward to seeing you some day in the near future. Thank you very much again.

83%

Great atmosphere and super helpful staff, but the place felt a little crowded and dorms were very cramped.

  • Novice Nomad
  • 15 Jan 2013
  • Anonymous
  • Scotland
  • Female, 25-30
  • (4 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback. We are sorry for the room inconvenience. We hope you enjoyed other parts of your stay. We are looking forward to seeing you again in the near future. Thank you very much.

63%

Is an ok hostel, brekkie is basic but included. There are many others in better locations though

  • Avid Traveller
  • 12 Jan 2013
  • Anonymous
  • England
  • Couple, 25-30
  • (20 reviews)


90%

This place has everything, classes in the evening (eg. Caligraphy) if you want to get involved, massive lounge and kitchen facility. Many a vibrant character staying there should you wish to go out and decent location to station and Goin city centre for Geisha spotting. Staff very helpful

  • Avid Traveller
  • 11 Jan 2013
  • Anonymous
  • England
  • Couple, 25-30
  • (20 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback. We are glad to know you had a good time while your stay. We will keep doing our best for more customer satisfaction. We are looking forward to seeing you again in the near future. Thank you very much.

77%

Staff friendly.but quite far from subway.

  • Novice Nomad
  • 05 Jan 2013
  • Anonymous
  • Thailand
  • Male, 25-30
  • (3 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback. Our hostel is about 10-minute walking far from 3 subway stations (2 Asakusa stations and Kuramae station). Please feel free to ask us for directions to places you would like to go to We are looking forward to seeing you some day in the near future. Thank you very much again.

83%

I really enjoyed staying here. It was super cheap but also safe and clean, which was exactly what I was looking for. It wasn't clear when I made the reservation that if I needed to check out early there is actually a fee, so I was surprised to hear that when I checked in, but it was okay. Also, while some of the rooms are split by gender, the bathrooms are shared, which might be a problem for some people, but again for me that was fine.

  • Novice Nomad
  • 04 Jan 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback. We are glad to know you had a good time at our hostel. There is basically no extra charge for early check-out. However, according to our cancellation policy, there is cancellation fee for the last-minute cancellation, which might have applied to your case. Please read the info section for the details. We are looking forward to seeing you again in the near future. Thank you very much.

60%

the location is too far from the station. tiny room and bathroom. Staffs are nice.

  • Novice Nomad
  • 03 Jan 2013
  • Anonymous
  • Thailand
  • Mixed Group, 25-30
  • (2 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback. We are located about 10-minute walking distance from the nearest station. Some of Khaosan Tokyo branches have a better location such as Original, Kabuki, Ninja, so if you value the location, we would like to recommend those branches. We hope you enjoyed other parts of you stay. We hope another chance to see you again in the future. Thank you very much.

70%

The soundproof of rooms were very poor. I heard people from the next room talking like they were just beside my bed. Hairdryer was only available in the 1st floor and we could only use it there, it was so inconvenient especially for the residents staying on the 4th floor.

  • Novice Nomad
  • 01 Jan 2013
  • Anonymous
  • Portugal
  • Female, 31-40
  • (5 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback. We are sorry for the inconvenience about the hairdryers. As it is written on the review, we only provide hairdryers on the 1st floor. We are afraid to recommend guests prepare their own one if they s/he would like to use it on their floor. We hope another chance to have you as our guest some day in the future. Thank you very much.

87%

A great hostel with high value, would recommend friends to stay here if they are going to Tokyo.

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your rating and feedback. We are happy to know you enjoyed your stay at our hostel. We will keep doing our best for more customer satisfaction/ We are looking forward to seeing you again in the near future. Thank you very much.

57%

For some reason, every night I stayed here (5), there was a different group of people (traveling as a group) who came in late (after midnight), unpacked all of their bags, banged into things, spoke to each other (loudly), and then packed everything up a few hours later (around 5am), made a lot of noise, turned on the lights, and basically just treated the 8 person room as their private suite. EVERY NIGHT. You get what you pay for, I suppose. I won't be going back.

  • Novice Nomad
  • 30 Dec 2012
  • Anonymous
  • USA
  • Male, 31-40
  • (6 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We also appreciate your feedback. We are sorry for the inconvenience caused by other guests. Of course, reception/night staff can talk to bad-mannered guests upon a request. However, we would like everyone to kindly understand there is always a possibility to have group travelers in the same room when they reserve a dormitory room because we accept not only solo travelers but group travelers. Thank you very much again. Hope to see you someday again.

67%

Positives: The hostel has good staff and information on offer in a good location. Negatives: I normally don't care about a hostel's appearance, but this hostel looks like it's been stuck together with bits and pieces from a junk pile. It wouldn't matter except there are wires hanging down in the bathroom, and instead of fixing faulty power points they put signs on them to say 'don't touch'. Our room smelt of damp. The mattresses were very uncomfortable. Very expensive for the poor quality.

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback. We are very sorry for the inconvenience of the room and facility. Although we have fixed/replaces damaged facilities day by day, it sometimes takes some time to solve the problem. In that case, we have to ask guests' understanding and co-operation. We hope another chance to see you again in the future. Thank you very much.

80%

No elevator or luggage lift was a downside. Also very few outlets available in the bunk beds.They also assign bunk beds when I prefer to pick my own. Place had great atmosphere, very friendly met lots of great people...area around the hostel is amazing...although the bathrooms did have seat warmers i couldnt use at all

  • Novice Nomad
  • 29 Dec 2012
  • Anonymous
  • USA
  • Male, 18-24
  • (4 reviews)

Owner Comment (Show)
Thank you very much for staying with us. We appreciate your feedback. We are very sorry for the inconvenience of the room and facility. For the administrative reason, we assign beds to guests. However, we can often accept some request at reception such us top/bottom bunk preference. We hope you enjoyed other parts of your stay. We are looking forward to seeing you again in the future. Thank you very much.

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