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Kiwi Airport Backpackers Reviews

144 McKenzie Road, Mangere, Auckland, New Zealand

Reviews & Ratings Explained


37 Total Reviews
  • 49%Value For Money
  • 63%Security
  • 63%Location
  • 57%Staff
  • 46%Atmosphere
  • 60%Cleanliness
  • 46%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I was very unhappy with my stay at this hostel, my flight arrived in at 4am and when I rang for shuttle service - I was rudely told that there was nowhere I could hang out at the hostel and couldn't check in until 2pm that day meaning I spent 10 hours in the airport. As a hostel close to the airport, the least they could do is accomadate guests when they arrive at airport. Very disappointing and unhelpful staff.


Hostel Price was avg, but then they charged me $5 NZ for a ride to and from the airport (which totaled to $10), Room had 5 beds (2 bunk beds and 1 single bed). The single bed was "stuffed" in there in an effort to attain more revenue, but it made the room really cramped. More shelving and/or a desk would have been nice instead. I did like the electronic lock system. BUT--I got bit by bed bugs and they did not put the normal 2 sheets on the bed, only a sheet and a blanket!


Simple and close to the airport, not much space in the dorms and noisy doors.


everything was broken in the place.. there was no hot water at all after continuosly ..complaining nothing was done...its not really a back packers at all.. its just a block with rooms in an old motel..had to pay for wifi and if you had to store your bag whisl twaiting to go you had to pay as well... ladies in the front were nice enough .. will never stay here again...just a bed for the night and nothing else... big fail


Arrived shortly before midnight from an overseas flight and was told that there is no hot water available after a long day at work and an international flight pretty poor. I checked out and still no hot water, no shower. They have not put enough efforts in fixing this issue. Good for one night from or to airport.

  • 20th May 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 31-40
  • (1 review)


The stuff wasn't helpful, not at all. This was the worst service I ever had. They confuse you with wrong information and at the end you have to pay extra money. We planned to cancel one of our nights and we rang the hostel. The lady from the reception told us to ring hostelworld.com, as we booked with this website. We did this, we called hostelworld and we wrote an email, just to realise that they tricked us. The right way to cancel a night is calling the hostel (WHAT WE DID).

  • 28th Apr 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)

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