Leuven City Hostel Reviews
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The staff was extremely rude with customers, made accusations and even threatened to kick us out. The reason was because we had some drinks in the lounge before we go out. Our group was not the only one who were threatened, because the next day we saw the manager arguing with another group of guests, meaning the staff are not professionals and they do not enjoy what they are doing. Too bad the hostel is nice and in a very good location but I will never stay there again.
Very good hostel with great facilities and rooms. Unfortunately our stay was spoiled by the rudeness of one of the workers who was extremely obnoxious because we were 5 mins late for check out.
- Novice Nomad
- Male, 18-24
- (1 review)
The good: Clean, secure, and great location. The bad: The staff
We reached the hotel at 20:15, little bit late because we were on bike from Brussels. Front desk was closed. We tried to reach the staff by the phone (phone number left on the main door, for after hour business), but nobody answered, and I left a vocal message with no result. I had to find out another place to stay in Leuven that night.
Rooms are nice, well-maintained and clean. One nitpick: All of the interior doors have a tendency to slam shut, which makes sleeping in a bit a challenge. Not sure if that could be fixed in any way, though.