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Living Mad Hostel Reviews

C/ Cabeza 24, Madrid, Spain

Reviews & Ratings Explained

83%

Rating
2488 Total Reviews
  • 82%Value For Money
  • 86%Security
  • 90%Location
  • 82%Staff
  • 79%Atmosphere
  • 79%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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51%

Staff were not very helpful, waited at counter for too long most of the time, was told breakfast was till 10:30 but was actually 10:00. Beds were filthy, I swear they didn't look at them or even clean them before we came. Walking tour got cancelled for me and my friend because there were more people that spoke Spanish and he didn't want to translate. Find somewhere else to stay. Oh and common room was always packed with groups.

Owner Comment (Hide)
We are sorry that your stay was not perfect. Sometimes when we are full, the reception desk gets busy but you are always welcome to sit at the bar or leave your luggage with us and explore the city while you wait. Our trained staff cleans our spaces regularly, and if there is ever a problem, please talk to reception as they are more than willing to help. We are sorry that the walking tour got cancelled, we will discuss this occurrence with the related company.

83%

Op de kamers was het wel wat aan de warme kant, qua ontbijt misten we de borden. Verder lekkere cornflakes en ook de jus dórange en ananas sap heerlijk. Als tip wil ik meegeven dat op de trappen iets dempends komt, stukke tapijt vijvoorbeeld. Little hot in the room, a bit loudy in hotel. Breakfast without plates. Otherwise: good location, very friendly and helpfull staf, super !

Owner Comment (Hide)
Onze excuses voor de kleine problemen, maar blij dat je genoten hebt van de andere delen over uw verblijf (geschreven door een niet-native speaker)

69%

The kitchen is a mess

Owner Comment (Hide)
We are sorry that the kitchen was not tidy when you used it. Our staff cleans the hostel every two hours so it seems strange that this occurred. Please know that you can ask reception for help at any time — for information, if you have a problem etc. and they will be more than happy to help you. Other than the kitchen situation, I hope that your stay at Cat's and in Madrid was enjoyable. Thanks again

46%

Took a long time to get to room and room got robbed

Owner Comment (Hide)
We are sorry that you were robbed. We have security safes installed so that you can place your things in a safe when you are away from the hostel. Also, we have cameras, when a robbery occurs, we encourage you to report it to the front desk so we can look at our systems and discover the person who committed the theft. Please remember that our check-in time is at 2pm. If you arrive before this, you are welcome to leave your things with us and explore the city. Again, we are sorry about your stay.

89%

The hostel was in a good location and had a great hostel atmosphere but it was a little dirty and under renovation so facilities werent great. Staff was great and the bar had some pretty cheap beer. Gave us some great recommendations to hang out in madrid. They had some ladies night thing at their sister hostel but there were literally no women there. Very awkward for my female friend and I.


46%

Empty welcome, better places to stay for less.


74%

We booked a female dorm but when we wanted to go to bed at night, there was a guy laying in one of the beds. In the following night, there was another guy, so we went down to reception and got some money back...

Owner Comment (Hide)
Hello, We are sorry about the mix-up in the rooms. As you saw, the reception desk is always willing to fix any problems that may arise. We are glad that you got the issue sorted out. As always, we hope that you enjoyed the rest of your stay.

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