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London Eye Hostel Reviews

73 Lambeth Walk, London, London, England

Reviews & Ratings Explained

67%

Rating
328 Total Reviews
  • 66%Value For Money
  • 68%Security
  • 79%Location
  • 68%Staff
  • 66%Atmosphere
  • 64%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

Intresting accodation staff have different ways of running things one charges for baggage room one doesn't. The breakfast room is a great idea and the service is amazing would be better if it was open until 10 or 9.30. Over all great accodation not as close to the London eye as the website says thou and is a hassle to find when taking buses after 11:30

  • 13 Apr 2013
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)


57%

Other than the location this hostel wasn't worth it. One shower per floor of 20 people, and it was cold with little pressure. The 12 person bunk room was tiny! Other hostels would have rooms twice the size for that many people. It felt like they were cheap and cut corners. The kettle and stove in the kitchen didn't work( and hasn't for over a month, a long term resident told me). Overall poor experience, wouldn't return


80%

The staff was absolutely lovely, every single one of them. Hat's off! keep up the good work...

  • 09 Apr 2013
  • Novice Nomad
  • Anonymous
  • France
  • Female, 41+
  • (1 review)


57%

I stayed in the London Eye for five nights and I am not impressed at all. The night shift was a miserable team ..and I was not the only person noticing that. Furthermore, there was only one toilet on the first floor which caused frequent problems. Air circulation in the rooms is dreadful. Imagine 15 people in one room and no window open ....condensation ,smell..than in the morning you go for breakfast and the bread was out of date. not even an apology..it was an unpleasant experience.


69%

My only complaint would be that there was only one shower stall per floor as far as I could see. Additionally, the ventilation system in the rooms needs some improvement because upon waking in the 12 person mixed dorm room I stayed in, I discovered that the window was dripping wet.

  • 30 Mar 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


49%

As good a combination of third world sleeping conditions and gas station washrooms that I have yet encountered. This experience was plain awful. GO STAY AT THE DORCHESTER!!!


60%

With 3 tier bunks and 15 beds in one room with one tiny window the room smelt damp, breakfast was ok but on weekends because it is so busy if your not there early or are still in line when it ends the cleaner will kick you out to clean up even if you haven't eaten, rest of staff were ok.


26%

does not keep what described, no breakfast just wet toast and two glasses of jam for 100 people, no space, no coffee, no tea, internet hardly accessible in the rooms, toilet paper always empty, unfriendly staff, hardly any comfort, locker room extra charge, no international charging available ...

Owner Comment (Hide)
We always have enough tea and coffee in the kitchen, perhaps you just did not know where to look. You are responsible for making your own toast, so don't know why it would be wet! If you come down to late breakfast when it is nearly over, then may be that is why there were only 2 glasses of jam. You also forgot to mention the wide selection of breakfast cereal on offer! All beds have international chargers in them, except the private rooms. But we provide international adapters at reception, free of charge. I do not know any hostel that provides free lockers. Ours only cost a pound a day.

40%

Terrible naming. The London Eye is a 25 minute walk from the hostel. The London Eye is in fact not even visible from the hostel. The rooms are tiny with far too many people. Triple bunk beds should be reserved for prisons and submarines. Or at least anchored to the wall so it doesn't seem like the oaf on the top bunk is breakdancing all night long. Only one sink per floor and no door. So you have to actively observe the queue of angry brazilians actively observing you as you brush you.

  • 27 Feb 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
London Eye is a 8-10 min walk, max, so what you say is incorrect. We are limited as to what we can do to modify the building; it is a listed building and protected from alterations. Not sure what a persons nationality has got to do with your complaint.

71%

The room was pretty tight, since there were like 10 triple-bulk beds in a small-sized room... and there are not nearly enough toilets and showers (2 showers and 4 toilets for the whole hostel!!) other than that, breakfast was pretty good although early, internet does not work in the rooms, and it can be quite loud in the evenings...


89%

It was really nice.


86%

Staff always friendly. Beds always clean. Curtains needed on bedroom windows to enable sleepp in the morning.

  • 17 Feb 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


34%

Security - Neighbourhood is very quiet and fierce looking people around. The reception simply let the lugage room open so basically no one guards your things. Location - As said, far off main road. Very hard to walk from bus stop and scary to pass through small and narrow streets. Staff - Absolutely unfriendly and not helpful. Cleanliness - horrible and dirty toilet and floor (mat). Value for money - exactly same money can book four star tripadvisor hostel

  • 17 Feb 2013
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review. Our luggage rooms are locked 24/7 and to open it you must ask for the key from reception. We are 100 yards from a main road. There is a bus stop 100 yards from the hostel and only a 5 minute walk to Lambeth North underground station. We have cleaners every day however if other guests leave the toilet dirty it is difficult for us to control. From our records I see that you stayed only one night and paid £13. If you can book a four start property for the same price GOOD LUCK)

80%

I spent 2 nights in the hostel and I can tell that it was an amazing experience. Spent the time in a hostel is the best way for meeting new people and making good friendship . I knew lots of people and I went around in London with them . I recomend this hostel to all the joung people who wants a savage experience in London :)

  • 14 Feb 2013
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 18-24
  • (1 review)


57%

I think the staff didn't behave as expected with the public, the guy who was on Sunday when we arrived wasn't pleasant and ither helped us, however the guay at the desk for example on Tuesday night he was very nice and helped us a lot with the issue of transportation. Regarding safety we missed lockers in the rooms to store bags. Finally I want to metion the problem with the toilets. I think it's not normal that almost always the toilet were stuck, it's no nice to find floating under what things

  • 10 Feb 2013
  • Novice Nomad
  • Anonymous
  • Spain
  • Male, 25-30
  • (1 review)


54%

the guy on reception was very rude and unhelpful. He just asked me to pay and that was all. He didn't gave me any paper with the password of the room neither any information about rules and facilities. The common spaces were very dirty.

  • 10 Feb 2013
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
I attended to you after cleaning a toilet that had plastic forks, cake and other unpleasant mater blocking, so I was not smiling; as one would understand. However, I was definitely not rude to you. How could I have been if, allegedly, the only thing that I did was to ask you to pay and that was all I said! If I "just asked you to pay and that was it" then please explain why I moved people around in order to get you in the same room as your friends: you and your friend specifically asked for bed C in room 4. If what you say is true, you would not have known what room and bed you were supposed to be in. Evidently, you did not need the code since your friends, who were present, requested you to be in the same room as them. You did not come back downstairs to ask for the code, therefore your friend told you the code thus, there was no reason for me to give it to you and my original assumption was correct. When a group checks into the hostel we only give them one paper with the code on it. We would give you extra upon request and I think this is only a good thing for the environment. Rather than wasting paper. Your friend was doing all the talking for you, even though it was your booking, so I assumed that they would be more than capable of filling you in on the rules and facilities of the hostel. You, nor your friend stopped and ask me to explain the rules or facilities to you then, or after. You were happy to go off with your friend to the room. I would have been more than happy to have informed you about this information as I have been saying the same speech, informing one on the rules and facilities, everyday for the past 4 years and just made an assumption that I will never make again after your complaint. Obviously, the onus of responsibility for the cleanliness of the hostel is with us, however guests are able to thwart or efforts through their behavior. As mentioned earlier, I had to clean a toilet that someone purposely had stuffed forks and cakes into. If you saw it after I cleaned it, you would have never have known that such an incident occurred. Furthermore, we have a cleaner, two when busy, on duty from 9am - 4pm everyday who go out of their way to do the job to the best of their ability.

43%

Unapproachable staff, strict rules, way too expensive for what we got.

  • 06 Feb 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Mixed Group, 18-24
  • (1 review)


51%

If the receptionist had showed a bit more interest (or maybe just smiled) I'm sure my first impression would have been a lot better. The room was very very warm and there was only one shower working on my floor.

  • 28 Jan 2013
  • Novice Nomad
  • Anonymous
  • Denmark
  • Female, 18-24
  • (1 review)


60%

We were sleeping in room 8 where there was something that was connected to the showers down the hall, it woke us up at 5:30 every morning and wouldn't stop until 1 am. So we didn't sleep much that weekend, and on a city trip your days are busy enough that you need your sleep.


77%

You would definitely appreciate the location as you can get near the Big Ben by walk in couple of minutes and the nearest underground station is also only few minutes from there. The breakfast served in the morning is a nice start of the day and simply equipped kitchen serves for simple cooking. Rooms are simply made and not really spacy in case our room is fully engaged. Besides, it is good enough for a weekend trip:-)

  • 17 Jan 2013
  • Novice Nomad
  • Anonymous
  • Czech Republic
  • Female, 18-24
  • (1 review)


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