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My girlfriend and I stayed for 2 nights. Upon arrival, we had to wait 20 min. for an employee to arrive to actually let us into the hostel. Throughout our stay, the front desk was never manned and it was rare to see any hostel employees present. The hostel is located in a residential area about 8 blocks (25 minute walk) from the main restaurant area of Mendoza, making the location a drawback. They don't make up for it in service or cleanliness. I would recommend only to the very budget-minded.