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Mama's Home Reviews

Calle Orion s-n Entre Venus y Sol Oriente, Tulum, Mexico

Reviews & Ratings Explained

77%Overall Rating

From 52 ratings
  • 78%Character
  • 82%Security
  • 82%Location
  • 72%Staff
  • 76%Atmosphere
  • 74%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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90%

This place was excellent. The breakfasts were amazing and well worth the stay just for that. If I'm ever in Tulum again I'll definitely stay there again.

  • Avid Traveller
  • 17 Jan 2013
  • kris88taylor
  • Australia
  • Male, 18-24
  • (15 reviews)


100%

I love this place so much I extended my stay. It has such a nice homely atmosphere and the friendly relaxed staff are awesome! Especially "Mama" she amazingly remembers every ones name and makes you feel so welcome.

  • Avid Traveller
  • 15 Jan 2013
  • Anonymous
  • Australia
  • Female, 25-30
  • (10 reviews)


73%

We spent 3 nights here, and we had overall a good experience. The place is clean, secure, and cheap; the breakfast are nice. Perhaps a bit too "Spring Breaky" (music playing constantly from 9am to 10pm)...

  • Novice Nomad
  • 13 Jan 2013
  • Anonymous
  • Italy
  • Mixed Group, 25-30
  • (1 review)


60%

Decent location, good breakfast, competitive with the rest of the hostels staff were quite unfriendly, hostel lacked atmosphere Pretty decent hostel though


93%

Great hostel, very freidnly staff and an excellent breakfast! Fantastic value for money.

  • Novice Nomad
  • 08 Jan 2013
  • Anonymous
  • England
  • Couple, 25-30
  • (2 reviews)


60%

Mama's Home is located about 3 blocks up and 2 blocks across from the main avenue. Cynthia, her Chorti Maya employees and her German husband are nice hosts, varied breakfasts every morning and GENERALLY nice people to mingle with. The room's are very private, mosquito free and quiet. That being said, alot of the European guests can be ignorant and unapologetically racist (yet staying in a hostel), it was not very clean and Esteban (an employee of their's) is an unfriendly, lazy, stoner.

  • Novice Nomad
  • 05 Jan 2013
  • Anonymous
  • Belize
  • Couple, 25-30
  • (1 review)


80%

Mama's Home is a very good hostel. Especially the breakfast is awesome. Met a lot of great people there. They usually played good music. I give a very good rating of 80, as there was not a single "AHA" moment I had there.

  • Avid Traveller
  • 02 Jan 2013
  • Anonymous
  • Germany
  • Male, 25-30
  • (11 reviews)


73%

It's pretty close to the main avenue of town. The bahtrooms could be better.Breakfast is excellent and everyday different! The owner is a very lovely woman and she always try to make you feel good and happy.

  • Novice Nomad
  • 01 Jan 2013
  • Anonymous
  • Argentina
  • Male, 25-30
  • (4 reviews)


80%

Lovely place, very good position and atmosphere. Staff like a family. highly recommended

  • Novice Nomad
  • 29 Dec 2012
  • Anonymous
  • Italy
  • Male, 31-40
  • (1 review)


93%

The included breakfast is excellent, it makes you feel like in a pricy hotel!

  • Novice Nomad
  • 29 Dec 2012
  • Anonymous
  • Mexico
  • Female, 31-40
  • (3 reviews)


93%

Stayed with my wife in a big double room. Comfortable bed. When we arrived they didnt have the key (former guest might have forgotten to return it) but they were accomodating and made us a copy of the key right away. Staff very nice and a great breakfast in the courtyard each morning.

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • USA
  • Couple, 31-40
  • (1 review)


97%

My friend and I LOVED this hostel! We had a problem with the reservation because someone called to cancel their reservation and the lady got confused and canceled ours instead of theirs, but she solved it really quickly. The place was clean, the breakfast was really nice, not continental, A REAL ONE!! The only thing is that the beach was not close. My my friend and I sent everyone we met on the way and was going to Tulum to this hostel! I really recommend it!

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • Mexico
  • Male, 18-24
  • (5 reviews)


87%

Overall, very good value for money, including a decent breakfast, a nice staff.

  • Novice Nomad
  • 19 Dec 2012
  • Anonymous
  • Germany
  • Male, 18-24
  • (2 reviews)


70%

This hostel is clean and very close to Tulum Ave (main drag), and serves up delicious breakfasts every morning. The owner is helpful, friendly, and can offer great advice on a range of activities. That said, the other staff who work here are rude and dismissive when the owner isn't around - making the experience incredible unpleasant. Our room was clean, beds were comfortable, and everything was cleaned daily. The shower had poor flow, sheets were polyester and the towels were bad.

  • Novice Nomad
  • 18 Dec 2012
  • Anonymous
  • India
  • Mixed Group, 31-40
  • (5 reviews)


93%

A family-run hostel that makes you feel like you are extended family visiting. The breakfasts were simple and yummy. In my opinion, this was waaaay better value than the beach hostels.


73%

Friendly staff, good location, nice atmosphere. However dorm a bit cramped and one bathroom for the dorm (6 people) and those in rooms sharing bathroom. Also bathroom a bit dirty at times.

  • Novice Nomad
  • 10 Dec 2012
  • Anonymous
  • England
  • Female, 41+
  • (6 reviews)


53%

The hostel was fine, nothing special but ok. The air con was great. However the staff were rude and uninterested and seemed to only care about making money. Other hostel staff are helpful and friendly even though obviously you are their business. But the staff here are almost hostile. The breakfast was good and it was clean and with good communal areas but no atmosphere. It's fine as a base but don't come here expecting friendly staff of a communal or exciting atmosphere.

Owner Comment (Show)
hi we are really sorry that you felt in that way specially because we work to make you feel like home, however we have to follow some rules,check out time is 12 o clock and after this time we assume that you are staying that night also is not about money is about respect, other people´s time but thanks any way for staying with us

63%

I think for a hostel this place was great. I was moved around a lot when I decided to extend my stay, was annoying. The breakfast was great, they changed it up every morning but it was definitely something to look forward to. There were mixed rooms that were too small for 6 people which I found discomforting. The bathrooms were filthy. I contracted a bacterial problem during my stay there. Some of the staff were rude but others were fantastic, Mama was brilliant.

  • Novice Nomad
  • 01 Dec 2012
  • Anonymous
  • Australia
  • Female
  • (6 reviews)


93%

The best hostel I have ever stayed in, vibe was amazing & I looked forward to breakfasts as every day was different. The lockers were big enough for me to fit my entire bag, staff were very helpful & fun, the only "problem" was that the bathrooms could have been cleaned a bit more. Hostel is a bit far from the beach but I hired a bike and had an amazing time cycling there, also they have snorkel gear for cheap hire. Very close to the main ADO bus station, definitely worth a stay here!

  • Novice Nomad
  • 30 Nov 2012
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


100%

Mama's home hostel is our number 1! It was the best hostel we have ever stayed in. Room was spacious, clean, hot shower, a/c...perfect. Staff was amazing! They would do anything to make you feel like home, very caring, friendly. Every morning we had different breakfast cooked by lovely lady, food was delicious. Also my partner is on gluten free diet and they did cook for him different meal if it was necessary. We would never expect that from a hostel, but they did! Definitely recommend!

  • Novice Nomad
  • 29 Nov 2012
  • Anonymous
  • Czech Republic
  • Couple, 25-30
  • (3 reviews)


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