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Masaya Hostel Bogotá Reviews

Carrera 2 no 12 48 Candelaria, Centro Bogota, Bogota, Colombia

Reviews & Ratings Explained

90%

Rating
530 Total Reviews
  • 90%Value For Money
  • 90%Security
  • 92%Location
  • 89%Staff
  • 84%Atmosphere
  • 94%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Awesome hostel, we had a private room with a HUGE bed. Whole hostel feels clean and secure and would definitely recommend anyone to stay here.


100%

Excellent!!!! In Bogota the place to stay. Everything is near by, museums, bars, restaurants and cultural activities. The Hostel is clean, the beds are comfortable and the staff is nice a helpful.


74%

Staff totally disinterested. Zero atmosphere on arrival, (picked up with a live Spanish band and salsa). Room clean, comfortable and spacious. Toilets/showers were not all that private, but very clean.

Owner Comment (Hide)
Thanks for you review. We are sorry that your arrival was put after our cultural activities that night. We hope you enjoyed your stay anyway, and to see you again in the future!

83%

It was a nice hostel but a couple of the other people staying there got extremely drunk and threw up all over the room but other than that it was a nice hostel

Owner Comment (Hide)
Thank you for your comment, it makes us glad to see that you liked your stay in our establishment. We sincerely apologize for the behavior of one of our guest that night, and will make sure it doesn't happen again in the future. Se you soon in Masaya!

86%

Really nice and cleaned hostel. I would only recommend to organize more activities and try to bring all people together in the same spot. There are 4-5 spots where people can be so it is difficult to fraternize when people are everywhere in the hostel

  • 11th Jan 2016
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your review. In Masaya we try to push our guests to live the local experience. We are currently working on more cultural activities, but we hope you could participate and enjoy to one of our dance classes!

97%

Good location, no party atmosphere tho. Stayed up until 12 and they kicked us out from The patio


91%

I spent 5 days at Masaya and really enjoyed my time there. The dorms are some of the best I have ever stayed in with the little extras like curtains , personal lights and sockets at each bed. There was a great atmosphere in the place, with lots of common areas and a hammock. The whole place was kept incredibly clean. Most of the staff were very friendly and incredibly helpful.

Owner Comment (Hide)
Thanks a lot for you words! It was a pleasure to receive you, and we are more than happy to read that you enjoyed your time at Masaya, and liked the services we provide. We hope to receive you again in the future!

97%

Hotel quality with hostel atmosphere. Located in the main tourist area in bogota. Staff were very helpful, breakfast was good, private rooms were amazing, far beyond any hostel I have seen in South America so far!

Owner Comment (Hide)
It's a pleasure to read that you liked the Masaya concept. Thank you for your words about the quality of our services and our staff. We hope to see you soon in Masaya Hostels!

89%

Really nice hostel in a great area, felt safe, was clean and had a nice vibe.

  • 2nd Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks a lot for your words, it will be a pleasure to host you again in any of our two Masaya in the future! Don't forget you have a 10% discount on your second stay with us.

86%

Great location & rooms really clean but no hot water as it was broken

Owner Comment (Hide)
We are glad to read you liked the installations we made in the hostel. We apologize for the water issues we had to deal with, it is now fixed and we will make sure it will not happen again in the future. You are welcome to come back to any of our hostels in the future !

86%

Nice clean hostel with good facilities and decent breakfast. Only negative is that it could maybe do with an extra few toilets/showers


100%

The best hostel I've ever stayed in! The hostel was very clean, the beds were made every morning, the staff was very friendly and helpful, the location was Amazing! The beds have a curtain that you can draw so it feels very private. There's a private light and outlet for every bed. The rooms are separated from the common areas where people tend to gather, so they're pretty quiet when you want to take a nap during the day or sleep at night. Can't recommend this hostel enough!

  • 30th Dec 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks a lot for your review. In Masaya we work hard everyday to make our host's experience the best. We are happy to see that you enjoyed your stay with us, and hope to welcome you again in the future!

74%

Good hostel, had everything required but lacked atmosphere. Although it was very quiet when I was there due to the time of year. Breakfast was not included, I paid extra for it one day and it was the worst and most expensive breakfast of my trip to date - pre-cooked and served school dinner style!

Owner Comment (Hide)
We would like to thank your for your comment, as it always helps us to improve our service. We took note of your experience with our breakfast and hope to be able to satisfy your expectations in the future.

89%

Staff were very friendly and helpful, we enjoyed our stay even though it was just a quick one night stop. The hostel seemed to be in a good location, short walk to centre of Bogota, and it looked like there were lots of restaurants on the doorstep although they were all closed on the 25th Dec ! This would make a great base for anyone visiting Bogotá for a couple of days.

Owner Comment (Hide)
Thanks a lot for you comment. We are glad to read that you enjoyed your short stay at Masaya and hope to see you soon in any of our establishments.

100%

Outstanding hostel. The staff is incredibly nice and helpful. Very clean and felt safe too.

Owner Comment (Hide)
Thanks Daniel for this great comment, we're glad you liked our hostel so much. Don't hesitate to come back!

83%

Nice hostel, but not the most social place if you're looking to meet people. Convenient location, however, the area can be a little dodgy at night. Overall a nice place to call home while exploring the historical areas of Bogota.


94%

Overall everything was excellent except there was no hot water in the showers, which was not ideal! Beds are great - clean, fun, social but not too loud, the staff was really great.

  • 15th Dec 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, thanks for your review; i'm sorry there was no hot water it's fixed now and we have also great pressure. I'm glad you liked the hostel and the staff service. Hope to see you again soon.

83%

Good location, very helpful staff, nice facilities, a very relaxing place, not much of an atmosphere though. Also not enough bathrooms and extremely cold in the rooms!!

Owner Comment (Hide)
Hello, thank you very much for this review!!! I'm sorry you were cold, have you asked for extra blanket? Don't hesitate to come back.

94%

The staff was incredibly welcoming and helpful, it was really beneficial for me to be able to speak with Native Colombians that were fluent in English. There are beautiful murals in the restaurant/bar, an amazing shower head, and a wonderful location!

Owner Comment (Hide)
Hello, i'm really glad you liked the Colombian experience and the bar. You can follow us on Facebook and don't forget that if you come back, you get 10% off on your second stay!!

100%

The facilities were the newest and nicest I've ever seen in a hostel! It's better than some hotels!

Owner Comment (Hide)
Thank you very much for your comment, which is most valuable to us. We hope to see you again in the future.

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