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Masuya Ryokan Sengokuhara Onsen Reviews

160 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Hakone National Park, Japan

Reviews & Ratings Explained


115 Total Reviews
  • 78%Value For Money
  • 84%Security
  • 75%Location
  • 89%Staff
  • 78%Atmosphere
  • 76%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Opportunity to use onsen privately. Owner is nice but speaks nearly no English

  • 22nd Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)


Both the Ryokan and the surrounding area were a perfect fillip to the rest of our stay based out of Tokyo. A truly unique experience of authentic Japanese culture & living. Also, the hot-spring inside the property was perfection. I would recommend this hostel, especially just into off-season in Japan, it was quiet, peaceful and so much needed for a weary set of travellers.


This wasn't the worst accommodation I've ever stayed however it was easily the most disappointing.. We came in and nobody was here, so we had to help ourselves to a room. The rooms were never cleaned, there were no showers, the staff couldn't speak any English, the place was gerenally a mess, also it was terribly located well out of town..... But I would forgive all of this if it wasn't so expensive!!! Just that's ultimately the problem, its just so overpriced.


it was a very nice stay, but to short (one night) to tell more about it

  • 4th Sep 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Mixed Group, 41+
  • (1 review)


It was a good, memorable experience in a traditional Japanese Ryokan, including an onsen!


I loved this place! The location is hard to get to (50 minute bus ride up a mountain), but once you're there, the location is great. Beautiful surroundings, lots of hiking, other stuff too. Natural hot spring bath, which is great, right inside the hostel. The staff is extremely helpful and friendly--the man rode his bike out to the bus stop to lead us back when I called for directions. It's true he doesn't speak much English, but he's sure friendly, and I don't expect much Eng. in Japan.


The manager was courteous and friendly. The ryokan is well sited for hiking in Hakone National Park and an economical place to stay (in a generally expensive area). I enjoyed my stay there.

  • 30th Jul 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 41+
  • (1 review)


Room was alright. Pillow felt a little like a beanbag. AC seemed to work only half the time (a problem in midsummer Japan). We got back early one of the days and the manager brought us some sweet watermelon. That was a nice bonus. If you're basing your trip from Haione Yumoto, the Sengokuhara area is a 30 minute bus ride away. I wished we had stayed a little close to there.

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