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Matterhorn Hostel Reviews

Schluhmattstrasse 32, Zermatt, Switzerland

Reviews & Ratings Explained


492 Total Reviews
  • 65%Value For Money
  • 64%Security
  • 79%Location
  • 76%Staff
  • 69%Atmosphere
  • 67%Cleanliness
  • 59%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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we booked a 8 mix room, in the room we have only one charing point. No one staied at reception desk after 11:00 pm, and the door was not locked at night.


Lockers are too narrow to fit even a small backpack, there's no ladder for the bunk beds so if you get the top you'll need to do some acrobatics or bring a chair to step on, the top bed is quite low so you can't sit up on the lower one without hitting your head, there's only one thin blanket (without a sheet) so be prepared to sleep in your clothes (preferably multiple layers) to avoid freezing. Also I was quite put off by the receptionist when checking in. Otherwise pretty decent.


This place is close to the trails if you're looking for a hike, and they also offer discounts if you want to rent a bike (or skis). It's a really cute place with a mountain cabin feel, the lockers are a bit small but it's really no big deal. The place is staffed by a super friendly crew, with no real faults I'd highly recommend this hostel to you. -The Hostel Poet


Uncomfortable beds, mouldy shower curtains, no kitchen amenities, rigid checkin , expensive for what is provided

  • 15th Jun 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


The Matterhorn Hostel was conveniently located (Zermatt is not a big town, it's at most a 10 minute walk from the train station), and is cheaper than anything else in town. The staff was friendly and accommodating, and helped us get to the trails we wanted to hike. It definitely isn't luxurious, but it's clean, comfortable, and safe. There isn't a full kitchen, but there's a comfortable living room with tables and chairs, and they are willing to do a minimal amount of food preparation for you.


Good location very close to cable car to matterhorn mountain but there's almost no common areas to meet other backpackers. In addition, is a really cheap place to stay few nights if you compare the prices in Zermatt.


The only thing good about this hostel is it's relatively cheap. Everything else is very sub standard, don't expect too much.


It was much too expensive (518 CHF, 4 nights), we had a small room in the cellar where hardly to beds had place, no cupboard to hang something, it was loud in the nights (next to the WC) and the entrance to the ski room was limited to the opening times of the reception... all in all we would have got a better holiday flat for the same price

  • 17th Apr 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


about a 15-minute walk from the station, please google map before go there, other wise it takes time to find it. There is no key for the room, but there is a looker. Only a blanket , feel a little bit cold in April. No air conditioner in public bathroom or it's broken, feel cold in April . No place for hanging your clothes in shower place. Hot water for shower is not so hot. 地理位置一般 下火车要先左拐进入商业街 再过河 这样较近。房间无钥匙 但每人都配一个带锁衣柜。对四月来说 一条毯子会有点冷;公共浴室无暖气 无挂钩 水不太热 无法调节。


We had some trouble finding the hostel because there's no buildings on one side of the street for awhile. Take an immediate right after the bridge and keep walking until there are buildings on the right hand side of the street. The hostel was a cool ski bum hangout with cool rooms. Just be aware that the reception has weird hours too. The staff was friendly and there's movies to borrow, but there's no kitchen. We didn't come to ski, just to check out the town and we thought it was decent.


Can't belived why other people has been talking several bad things about the hostel: first: Zermatt isn't too big you can walk 10 minuts from the train station and get the hostel, mt matterhorn is behind the hostel and the vew is pretty good, the staff is pretty amaiable and the rooms are very nice, basics but you need be mindful that is the cheapest option in Zermatt and definitely it is safe. If you are scared booked the hotels with the same build and with the same view and pay 100times more


The Staff was very unhelpful, the hostel itself had the quality of a jail. You couldn't fit any bags in your room and definitely not in the lockers either, while they were too small. Also, we had our lockers and our room on different floors which made it very inconvenient all the time. Showers were very groose and overall it was a nightmare. I've been staying in other hostels around in Europe and I have never seen anything like this. Claustrofobic all the time. Would never stay here again.

  • 7th Mar 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)


I was worried coming here after reading reviews, but I loved it!! The staff were very friendly and funny. If you want a 5 star experience then this isn't for you, but it felt so authentic. A little ski lodge in the Alps. It wasn't anything fancy, but it was more than enough for me. I really enjoyed my stay.


Great location. Only a 4-5 min walk to the ski lift. Can get a bit noisy. Woken up a few times by drunk people. One of which was so drunk he got up and urinated on his own bed. Would stay againg though as it's cheap for Zermatt.


A bit difficult to find the hostel at first and it's a bit far away from the train station. The room is not secured as it doesn't have a lock on the door so remember to bring your own lock or get a key for the locker at the reception. Staff is extremely helpful and I would stay here again if I go to Zermatt.

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