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Matterhorn Hostel Reviews

Schluhmattstrasse 32, Zermatt, Switzerland

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Matterhorn Hostel

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43%

Bad security - luggage left in common room, unattended. Location is far from the station. Reception unattended from 11 to 4pm. Rooms old and not clean. A really shabby accommodation.

  • Novice Nomad
  • 08 Jan 2012
  • Anonymous
  • Singapore
  • Couple 25-30
  • (5 reviews)

Owner Comment (Show)
Hello, Zermatt is a really remote village up in the mountain. We dont have any security problem in the hostel or/and in the town. We offer a free of charge luggage deposit, if you feel not secure you also have the possibility to store the luggage in the lockers at the train station. Best Regards

33%

Check in woman was extremely rude and unhelpful. Staff did not change the linen on beds when old guests departed and new ones arrived.

  • Novice Nomad
  • 30 Dec 2011
  • Anonymous
  • Australia
  • Mixed Group 25-30
  • (1 review)

Owner Comment (Show)
Hello, we always change the bed sheets and the pillow covers after every guest. Thanks and best regards Philipp

36%

The shower was cold, no kitchen, not light enough in the rooms, no curtain for the windows, and there is no lock on the doors. We had a drunk guy went into the room at midnight when everyone was sleeping in the bed.

  • Novice Nomad
  • 16 Dec 2011
  • Anonymous
  • China
  • Female 25-30
  • (5 reviews)


56%

The man in reception on Dec 2 night was very impatient. I felt very bad. The hill is very beautiful, and it is deserved to see.

  • Novice Nomad
  • 02 Dec 2011
  • Anonymous
  • China
  • Male 25-30
  • (1 review)


93%

A very good and agreable stay thanks to a simple but honest smitle from the reception. We hope to come back soon to Zermatt.!

  • Novice Nomad
  • 11 Nov 2011
  • Anonymous
  • France
  • Female 18-24
  • (1 review)


53%

The hostel was ok but there is no security at all!!! The staff are quite unhelpful but the location is awesome if your keen for skiing it's not far from the mountain. The beds are the worst i have ever slept on the mattress is paper thin!!!

  • Novice Nomad
  • 26 Oct 2011
  • Anonymous
  • Australia
  • Female 25-30
  • (3 reviews)


80%

Best value in town!


60%

The hostel was an average hostel. Rooms appeared clean. The guy at reception was fairly rude - big turn off. Prices were fair for Switzerland. Check-in doesn't start until 4pm and ends at 9pm - this was a pain as I had to spend money at the train station to store luggage and I had to turn in early to make sure I could have a bed to sleep. not the best hostel but it is a bed.

  • Novice Nomad
  • 16 Oct 2011
  • Anonymous
  • USA
  • (Gender undisclosed)
  • (2 reviews)


53%

The room has no lock. Hot water is only available in the shower.

  • Novice Nomad
  • 15 Oct 2011
  • Anonymous
  • Thailand
  • Male 18-24
  • (9 reviews)


56%

Not worth the price... Way too expensive for the room you get and no breakfast. I personally didn't feel like the rooms or beds were very clean. The hostel itself and individual rooms did not have locks and there's only one outlet per room. Was overall disappointed.

  • Novice Nomad
  • 26 Sep 2011
  • Anonymous
  • USA
  • Female 18-24
  • (1 review)


We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
View all Zermatt Hostels
  • 63%

  • Overall Rating
  • From 29 ratings
  • 65%Character
  • 59%Security
  • 77%Location
  • 60%Staff
  • 57%Fun
  • 59%Cleanliness

Latest Review

  • 08 Jan 2012 (43%)
  • Bad security - luggage left in common room, unattended. Location is far from the station. Reception unattended from 11 to 4pm. ...
  • Read more...
  • Anonymous

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