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Napoleon Hostel Reviews

Maly Zlatoustinskiy Street, Dom 2, 4th Floor, Moscow, Russia

Reviews & Ratings Explained

73%

Rating
496 Total Reviews
  • 75%Value For Money
  • 73%Security
  • 94%Location
  • 72%Staff
  • 60%Atmosphere
  • 66%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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29%

The hostel was dirty, no security, no key into dorm rooms. it seems that there are many russians living there and so they treat it like there house. they were very unfriendly. there was no backpacker atmosphere. it may have won best hostel in 2007 but it is far from this. it would not reccommend it to anyone. There were people smoking in the hall ways, an eerie unsafe atmosphere.the cleaning ladies slept on the couch in the "common room" during the night. The "bar" is a vending machine!!

  • 4th Nov 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Mixed Group, 18-24
  • (1 review)


57%

Are only 2 bathroons and 2 toilets for 40 people. Always dirty. Disgusting. Its not a backpackers place. 90% of the people are poorly educated russians that are living there (25 till 70 years old). And a american crazy woman 50 years. One guy of The recepcion isnt helpful and dont know speak english (glasses). The bedrooms smell to bad.


77%

Loved the location, friendly staff, clean room. However there do appear to be long-term older guests, and there were children there too when we stayed (not sure if long-term or not). So, poor atmosphere. WiFi ok. Seems to have fallen from its former glory, but you still can't beat the location!


60%

This hostel so many people staying for just living. And also they just use room like their own room. I felt uncomfortable when I stay this hostel. If you don't want to use hostel with living people please change your mind. But location is so nice for going to red square and so near to subway station.


91%

Great location, great staff and great bed ! I definitely recommand it:


57%

The staff werevery unfriendly andwhen asked a questionit seemed a majoreffortbfor themto help. Thereis only 2 showers/toiletsfor guestswhich is not enough for the 40 or so guests. They triedto get me to register my visa in Moscow eventhough I did this in St Petersburg andnas I was staying less than 48 hours in Moscow this was not required. Therewas hairin the showers sinks & bathrooms. There seems to be many guests living here & take over the common areaas if they own itstaff smoke in the stairs

Owner Comment (Hide)
Dear Guest, thank-you for your review. You note that the hostel is busy but surely this is to be expected in August (the height of the holiday season) and we are also a very popular hostel. I apologise for the trouble you experienced in having your questions answered. Guest satisfaction and is extremely important for us and in busy times you may have to wait a few minutes for the receptionist to have more spare time. MANAGER

63%

Great location, very clean but weird vibe. Mainly families and local workers who seem to use this place as a home. The attached bar doesn't exist.

Owner Comment (Hide)
Dear Guest, thankyou for your review. We always value guest feedback, and I shall touch on just one subject here. You rate us as 2/5 on security. We have a 24 concierge at the entrance to the building. We have CCTV on every floor and in the communal areas of the hostel. The main door is accessed by a security code. The receptionists do additional checks that people entering the hostel are indeed guests. All dorm rooms have FREE security boxes. We allow guests to use the hostel safe for FREE 2/5?

71%

Location and value are top notch. Security is ok, they have cameras, and i didn't hear of anyone's stuff being taken. The atmosphere is pretty bad, there are Russians living there pretty much full time, smoking and drinking. There is a very small main room so nowhere to just hang and relax, except your bunk. Cleanliness is good, cleans every day pretty much. Facilities are small and just 2 for the whole hostel, so you might have to wait. If you are tight on a budget, this is a great place.

Owner Comment (Hide)
Dear Guest, Thank-you for your kind review.

74%

Cheap, fun but dirty.

  • 21st Jul 2014
  • Novice Nomad
  • Anonymous
  • Ukraine
  • Male, 31-40
  • (1 review)


80%

very good location,just 10 min walking from Red Square. The only bad thing about the hostel is that it hosts mostly russian people, so it doesnt have an international atmosphere


97%

spacious lovelt atmospheric hostel. I have not seen anyone who's bored there, quality of ppl who are coming is high, thats wonderful. Highly recommended!


86%

I had an amazing stay there. The hostel is really close to the red square and to the kremlin. You can pretty much like do everything by walk.




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