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New Mansion House Reviews

38 Lancaster Gate, London, England

Reviews & Ratings Explained

73%Overall Rating

From 8 ratings
  • 68%Character
  • 80%Security
  • 83%Location
  • 78%Staff
  • 68%Atmosphere
  • 65%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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20%

This place was terrible, room was disgusting and trash all over the floor, shower was a joke at best, atleast the water was hot, surprised I didn't see any rodents or insects, bedding was painful at best. Spend the extra money and go elsewhere, I wish I had.

  • Novice Nomad
  • 14 Apr 2012
  • Anonymous
  • USA
  • Male 18-24
  • (2 reviews)

Owner Comment (Show)
Dear traveller, we are sorry that you had an unpleasant experience with us. However I can assure you the building is cleaned daily by a team of cleaners. All visitors receive clean linen on arrival and we ask other residents to be considerate of new arrivals; however we request some flexibility from our guests in shared rooms as we cannot be held responsible for other travellers' tidiness. Our night porter is available through the night and can even replace a mattress if the bed is found to be too uncomfortable to sleep in. In addition we have an on site handyman to attend to maintenance.

90%

Really nice place to stay ! My bedroom was really clean, with lot of storage facilities and even well decorated ! The meals are good and the bed confortable ! I really recommand this youth hostel ! The location is excellent, close to Hyde Park and not far from a tube station !

  • Novice Nomad
  • 07 Apr 2012
  • Anonymous
  • France
  • Male 18-24
  • (3 reviews)


70%

As far as London goes, it wasn't too expensive or too rubbish. Decent location, friendly staff. I can't comment on the breakfast as the Christmas period schedule meant I missed it. Bathrooms were okay, bed average, but I've had far worse.

  • Novice Nomad
  • 26 Dec 2011
  • Anonymous
  • Australia
  • Male 31-40
  • (5 reviews)


77%

Staff was very helpful. This is basically a budget hotel with shared rooms. I was expecting it to be a backpackers' hostel full of travelers (which is why I stayed here rather than a cheap hotel - hoping for a fun group of travelers to spend Xmas eve with), but instead 2 out of 2 residents that I met had been staying there for months. My roommate for the night was very VERY odd. TV lounge downstairs spacious, but not cozy. Bathrooms cramped and average cleanliness. Great location near Hyde Park

  • Novice Nomad
  • 24 Dec 2011
  • Anonymous
  • USA
  • Female 25-30
  • (1 review)




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