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Newland Hostel Reviews

9A Hai Ba Trung, Ward 6, Da Lat, Vietnam

Reviews & Ratings Explained

72%

Rating
35 Total Reviews
  • 70%Value For Money
  • 72%Security
  • 77%Location
  • 78%Staff
  • 73%Atmosphere
  • 67%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

The staff spoke excellent english and were very attentative and helpful. I'd definitrly recommend this place!

Owner Comment (Hide)
dear guest. Thank you for your staying at Newland hostel. im really happy to serve you, and made something fun for you. i wish i would see you really soon at Newland hostel. Really nice to meet you. Peace

100%

The owner is an amazing guy, very helpfull! he advice you for everything!!!! Price is really cheap, breakfast included! Don't hesitate to book here!

  • 30th Apr 2014
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
dear guest thank you for your review. im really nice to meet you. all the best to you and your family. sincerely. Peace

54%

Location was not nearly as close to things as they said. The keep everyone in separate dorms so I barely saw others. Room had many insects including ants and beetles. Staff was very nice, offered some moonshine which was decent.

Owner Comment (Hide)
dear sir thank you for your staying at Newland hostel. really sorry about our mistake didnt make a short way for you to go to those places as i wrote. but actually it is really near by the city center and those place i said. morever i was really happy to serve you at Newland hostel. hopefully to see you again at Newland. serve you better. Deep thanks Peace

57%

Arrived at hostel at 8.30pm, had booked it 2 nights previously online for 3 people but when we had paid for a taxi to get there they said they were full and we couldnt stay - apparently they "hadn't been taking bookings for the last month because of tet" (although it still showed as available online.) The staff members weren't apologetic that eve and were not helpful in finding us alternative accommodation. Only positive is the following day they refunded the 10% deposit I had paid!

Owner Comment (Hide)
dear Abi thank you for your staying. even long time ago but we wish we would say sorry to you. my staff werent knowing how to close online so thats why it was stiil selling on online. but anyway thank you for your staying at Newland Hostel. have a great time there. deep thanks

34%

Ok, I usually don't write additional comments, but if you are thinking of staying here Don't!!! You might be thinking to yourself, "well the reviews don't look that bad." Almost every person at the hostel durning our very long two night stay was extremely dissatisfied. I cannot even begin to explain on how many levels the two men running the hostel failed. No water, no breakfast, no regards to reservations, completely rude and unhelpful staff, rooms and wc not cleaned! Worst hostel experience!


37%

When we arrived, we found that the hotel staff had given away our room. When we told them that we wanted to cancel our booking because Pf this, they refused to allow us the cancellation and tried to put us all in separate rooms. The staff member was not even present when we arrived and appeared to be drunk or high when he arrived.

Owner Comment (Hide)
dear guest. thank you for your review on hostelworld. we are really sorry about that. i wish you would have an excellent time in Vietnam. deep thanks

100%

Stayed in Dalat over Tet and it was cold! My night bus came in early from Saigon and arrived at 4:30am. Long was nice enough to wake up and let me in and give me a bed right away. He's the owner and a genuinely great guy. I'd highly recommend this place! Thanks again Long!

Owner Comment (Hide)
thank you for your excellent rating on HW. have a nice time. see you really soon at Newland hostel. wish you would be better.

37%

got there after 11pm (notified them) but no sign of the hostel or anybody being awake. scary. instead of knowing my bed, they opened all the rooms and looked in the beds if they were empty. No locks on the room doors. Wanted me to stay in the guys room, but I booked the girls room. In the middle of Karaoke street, that ends after 12 (have to be in the hostel at 11) WORST THING: THE SMELL OF THE BATHROOM, LIKE AN OPEN SEWER. changed hotel asap. BEST THING: staff was very understanding

Owner Comment (Hide)
dear guest. we are apologized about that. they were my new staff and they didnt know you had booked already. but i still thank you for your staying at Newland hostel. thank you for your advice about best thing and worst things. we fixed that wrong of the hostel. welcome back. if you have a chance to travel in Vietnam please come we would like to serve you better. sincerely. Newland



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