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Nomads Airlie Beach Reviews

354 Shute Harbour Road, Airlie Beach, Queensland, Australia

Reviews & Ratings Explained

73%Overall Rating

From 63 ratings
  • 71%Character
  • 67%Security
  • 90%Location
  • 72%Staff
  • 73%Atmosphere
  • 61%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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73%

good parking

  • Novice Nomad
  • 25 May 2012
  • Anonymous
  • USA
  • (Gender undisclosed)
  • (1 review)


90%

Very well situated in the heart of Airlie. Great people, Great staff, was a very well priced hostel, will definitely recommened to friends and family. And will be back some time so soak up somemore of what Airlie has to offer. Thanks guys and girls.

  • Novice Nomad
  • 18 May 2012
  • Anonymous
  • New Zealand
  • Male 18-24
  • (3 reviews)


70%

There were some guys making a lot of noise at 2 o'clock at night, screaming from the top of their longs. Maybe it's a good idea to keep an eye on the people in the hostel too.

  • Novice Nomad
  • 10 May 2012
  • Anonymous
  • Netherlands
  • Female 25-30
  • (1 review)


60%

Average hostel with a good location. Kitchen was very poorly equipped and dirty. Staff was not really motivated but the 8-bed dorms had 2 showers.

  • Novice Nomad
  • 03 May 2012
  • Anonymous
  • Austria
  • Couple 18-24
  • (7 reviews)


80%

Lovely location ad setting with the pool to relax by but our room when we stayed was dirty especially the bathroom. The kitchen was filthy and no utensils to cook with which was disappointing as we enjoyed the vibe in the hostel - the bar and kitchen could do with being open later!

  • Novice Nomad
  • 26 Apr 2012
  • Anonymous
  • England
  • Couple 25-30
  • (1 review)


40%

The hostel is quite nice, but I seldom saw such an unfriendly staff. It seems to me, that they dont like their job at all and thats not a good basis for this job, on which you are supposed to be nice to every guest.

  • Novice Nomad
  • 20 Apr 2012
  • Anonymous
  • Germany
  • Male 18-24
  • (5 reviews)


93%

Nomads Airlie Beach is a great hostel and good value for money. The only downside was that the bar was never open but they still advertised that they have the cheapest jugs in town. Still, a great place to spend your nights.


43%

the staff was not around hour lineups for check in with only one or two people at the desk while 40 people wait in lines on a daily basis the cleaning of the room was emptying the garbage the toilets and shower were not cleaned once in 4 days, people who reserved 6 bed dorms were given 10 bed dorms and told they were better than a six because "they would be more of a party" the second room i was put in was a lot cleaner than the first but still only emptied garbage as a clean.

  • Novice Nomad
  • 08 Apr 2012
  • Anonymous
  • Canada
  • Male 18-24
  • (1 review)


90%

Enjoyed my stay. One problem was that tv at the bar was left on all night, even though there wasn't anybody there. The staff were however very good, the place was clean. There's a great atmosphere.

  • Novice Nomad
  • 07 Apr 2012
  • Anonymous
  • Canada
  • Male 41+
  • (1 review)


60%

Very commercial hostel including the staff. Bed was not clean when I arrived, charging for internet $4 per hour or $8 per day for Wifi. The camping between the cabins looks a little bit shabby with all the vans. Worst hostel my whole trip in Australia.


47%

We stayed at a 6 person dorm for 3 nights. The building where we had our room was totally awful with ants walking on the tables and on the walls and I bet there was a bit of mould on the seiling... The beds made terrible noise when you turned your side asleep and 3 out of 4 lamps were broken. Also the toilet and floors had not been cleaned since I don't know when. I would not recommend Nomads on Airlie Beach to anyone I like !

  • Novice Nomad
  • 18 Mar 2012
  • Anonymous
  • Finland
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi Emmi, Thank you for taking the time to fill in our customer survey. Fairly poor ratings across the board, indicates that there is still considerable room for improvement. Thanks for your comments about the cleaning issues you experienced, although bad it is appreciated. We'll keep working really hard to improve upon the service and facilities that we provide and maybe the next time you stay we'll have earned the big 10/10! Thanks for choosing Nomads Airlie and we hope to see you again soon. Kind Regards, Ali Lawlor, Manager.

43%

How is this place a top rated hostel? The kitchen was filthy, bins overflowing, ants all over the crockery, appliances not working, instructions for appliances incorrect, old food on the floor & if swept just left in a pile against the wall. Our key lock never worked (or anyone else's in the room) & we were always getting locked out. The staff were rude to guests, didn't really care about the place or know what to do. They never attempted to fix the lock GIVE THIS PLACE A MISS

Owner Comment (Show)
Hi Claire, Thanks for taking the time to fill in our customer survey. Fairly poor ratings across the board and an overall rating of 2/10 indicates that there is still considerable room for improvement. Thanks for your comments about the kitchen, just to assure you the kitchen is cleaned 3 to 4 times a day. Customer service is of paramount importance to us so I am especially disappointed that you found our staff to be rude and unhelpful, I will be discussing your feedback at our next staff meeting this week, so your feedback is much appreciated. We'll keep working really hard to improve upon the service that we provide in cleaning and customer service and hope we can really improve on those ratings. Thanks for choosing Nomads Airlie Beach, enjoy your travels. kind regards, Ali Lawlor, Manager

77%

The rooms were very clean but the bathrooms and the kitchen were disgusting we could even cook in there because it was so gross

  • Novice Nomad
  • 10 Mar 2012
  • Anonymous
  • Canada
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Hi Sophie, Thanks for taking the time to fill in our customer survey. I am pleased that you had a positive experience here at Nomads Airlie Beach. Rest assured, we will continue to work on all areas of the service that we provide our guests so hopefully the next time you come and stay with us you will give us good, if not excellent, ratings across the board! I have passed your comments about the kitchen on to our Housekeeping Supervisor who will certainly do her best to address the issues that you so kindly raised - all feedback is most welcome. Thanks again for your feedback and we hope to see you again soon. kind regards Ali Lawlor, manager

50%

the staff were really unhelpful and ignorant! they had major attitude problems and were drunk majority of the time. the rooms were nice enough but very basic . location was good right in the centre on airlie beach , and the bar next door is the place to be :)

  • Novice Nomad
  • 09 Mar 2012
  • Anonymous
  • England
  • All Female Group 18-24
  • (1 review)

Owner Comment (Show)
Hi Jade, Thanks for taking the time to fill in our customer survey. I am disappointed that you had such a negative experience here at Nomads Airlie. Customer service is of paramount importance to us so I am especially disappointed that you found our staff to be unhelpful and ignorant, based on your feedback I have held a staff meeting to discuss such matters with all the staff, so your feedback is much appreciated. Thanks for choosing Nomads Airlie Beach.

47%

Room 22 and kitchen were dirty. Microwa

  • Novice Nomad
  • 26 Feb 2012
  • Anonymous
  • England
  • (Gender undisclosed)
  • (6 reviews)

Owner Comment (Show)
Hi Deborah, Thank you for taking the time to fill in our customer survey. Fairly below average ratings across the board and an overall rating of 3/10 indicates that there is still considerable room for improvement. Thanks for your comments about the room, I have passed on your feedback to our Housekeeping supervisor. We'll keep working really hard to improve upon the service that we provide and hopefully we can improve on those ratings. kind regards, Ali Lawlor, Manager

80%

The living areas within the hostel are great and modern but the overall facilities were poor. Kitchen was dirty and small. Not enough fridge space for all guests. The utensil deposit was annoying and only having 2 pans and no dryers in operation was a joke! Pool nice though.

  • Globetrotter
  • 16 Feb 2012
  • Anonymous
  • England
  • Male 18-24
  • (21 reviews)

Owner Comment (Show)
Hi Charles, Thank you for taking the time to fill in our customer survey and apologies for the slow response. Fairly good ratings across the board are pleasing but an overall rating indicates that there is still considerable room for improvement. Thanks for your comments on the kitchen, I have passed this on to our Housekeeping Supervisor. Unfortunately all the people going on the boats leave their food in the fridge also, so although we have 3 double door large fridges it appears not to be enough?? I will take your feedback on board and see what we can do to rectify this situation. Enjoy your travels and thanks for choosing Nomads Airlie Beach. kind regards, Ali Lawlor, manager

53%

I got in a room, 21, which was not cleaned and smelt really bad. There was a bottle of beer open, tomato ketchup on the kitchen counter and beds were not made. It smelled horrible in there, absolutely not a place to stay! I did get another room after complaining to the staff (that room was ok), but I didnt get an apology or anything. The staff overall didn't look interested in their guests and seemed rather annoyed when people came with questions.


87%

Only spend one night here so I can't say anything about the atmosphere but the rooms were clean and spacious and the location is great :)

  • Avid Traveller
  • 09 Feb 2012
  • Anonymous
  • Sweden
  • Female 18-24
  • (19 reviews)


90%

A very nice place to stay but a bit pricey for the private rooms. Only stayed one night but it was a great, large room with TV, air-con etc so couldn't complain. If it was a bit cheaper then we would've stayed for the other 2 nights also.

  • Avid Traveller
  • 04 Feb 2012
  • Anonymous
  • England
  • Couple 18-24
  • (13 reviews)


100%

had a great stay again gread accomidation abd cheap

  • Novice Nomad
  • 04 Feb 2012
  • Anonymous
  • Australia
  • Female 25-30
  • (1 review)


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