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Nomads Auckland Reviews

16-20 Fort St, Auckland, Auckland, New Zealand

Reviews & Ratings Explained

79%

Rating
1248 Total Reviews
  • 74%Value For Money
  • 79%Security
  • 95%Location
  • 82%Staff
  • 74%Atmosphere
  • 73%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

If your room's looking over the courtyard, unlucky! Very little sleep because of too much noise from the bar downstairs. Was in a great location, generally secure but no lockers in rooms. Facilities were ok and it was mostly clean. I wouldn't stay here again


91%

Very frendly and helpful staff

Owner Comment (Hide)
Hi there, thanks so much for your feedback! We are stoked to hear that you enjoyed your stay with us and hope to see you again in the near future! Thanks Nomads Auckland Management

63%

Decent hostel until I went to checkout. During checkout I asked to leave my suitcase in the luggage room. The lady at reception told me the luggage room was not open yet, but that she would transfer it for me. When I returned to the hostel later in the afternoon to retrieve it it was still in front of the reception counter! They were so busy that i rolled it away and none of the staff even glanced at me! Fail. UNBELIEVABLE! I am extremely lucky. Not staying with Nomads Auckland again!

Owner Comment (Hide)
Hi there, thanks for your feedback. We are sorry to hear that your luggage wasn't moved to the luggage room immediately. This is not how we deal with our guest's belongings! We can assure you that we will speak with the staff member involved as this is not common practice for us. Please contact me and we would like to offer you a free upgrade for when you are next in Auckland. Thanks Nomads Auckland Management

83%

Quicker check-in system needed, took ages and we didn't even have to queue ! Seen large queues there out the door almost every day. Bed was very uncomfortable and room wasn't very spacious.

Owner Comment (Hide)
Hi,thanks for your feedback. Unfortunately we have certain times during the day where it gets really busy and different bus companies drop off at the same time which is out of our control. We have 2 computers and 2 receptionists on and they try their best in checking everyone is asap. We are sorry to hear that you didn't sleep very comfortably and we looking at new mattress at the moment. We'd like to offer you a free upgrade on your next stay. Thanks

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