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Nomads Cairns Hostel & Serpent Bar Reviews

341 Lake St, Cairns, Australia

Reviews & Ratings Explained

73%

Rating
350 Total Reviews
  • 80%Value For Money
  • 77%Security
  • 69%Location
  • 74%Staff
  • 77%Atmosphere
  • 54%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Good stay, thanks for having us.

  • 16th Feb 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


80%

Not a bad place to stay for a couple nights. Right on the Main Street next to the cafés and restaurants. The hostel could do more in regards to the cleanliness of the linen and towels provided - there were dirty marks on the bed linen and the bath mat was filthy.

Owner Comment (Hide)
Hiya - thanks for your comments - we use an external commercial laundry to do all our linen so I will check the quality of this after reading your comments as crisp, white sheets on the beds is one of our selling points! Enjoy the rest of your travels.

80%

My boyfriend and I stayed for two nights, either side of our tour. Most staff were super helpful, some staff seemed more reluctant and passed on jobs but this may be because they were new? beds were pretty standard, bunk beds were really high but had a safety bar. We booked a 6bed dorm and got upgraded to a 4bed. Pool is lush, relaxing music played all day and outdoor chill space was lovely. Also can't complain at the $3 dinners! Serpent bar open/close times are bad if you go on a day tour.

Owner Comment (Hide)
Hiya and thanks for the comments we are so glad that you enjoyed your stay and hope to see you again soon!

57%

The kitchen was never clean, we didn't like cooking in it - you always have to look twice if the thing you want to use is clean! The room was quite gooe, but it has a ugly smell in it. On the reception are many travellers working, means it takes you loooong time for everything or to get a rarely good answer! The hostel car was my hero! But it should not can get in the kitchen, but thats just my opinion!

Owner Comment (Hide)
hiya - thanks for the review - we have recently hired a whole new team since your stay and pride ourselves on cleanliness and customer service - we hope you can come and check us out again soon!



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