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Nomads Cairns Hostel & Serpent Bar Reviews

341 Lake St, Cairns, Australia

Reviews & Ratings Explained


379 Total Reviews
  • 84%Value For Money
  • 81%Security
  • 64%Location
  • 76%Staff
  • 78%Atmosphere
  • 68%Cleanliness
  • 76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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I've put facilities as average bc there are amazing facilities: pool, volleyball net... And they were pretty good. However, basic facilities like toilets and kitchen were atrocious. On Thursday night by 8 pm, 5/6 toilet stalls were clogged. By 10 pm, there was no toilet paper. The bar is really cool, but didn't have the open friendly vibe I found at Nomads Byron bay. People seemed to have a clique and not being part of it, I didn't feel very welcome.

  • 4th Nov 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thank you very much for your review. We apologise for the situation you experienced with our bathrooms. We have our bathroom cleaners on 3 times a day and do spot checks during the day and to ensure you that this is not how we look after our guest's facilities. Our bathrooms aren't the newest and unfortunately are often downgraded. We have some upgrading plans coming up and hope you will be able to see them for yourself if you return. Thanks Nomads Cairns Management


It's such a nice hostel and it's really good value for money, the staff are utterly shocking though. A blonde German girl there was the rudest, I think she was working for acc so maybe thinks she doesn't need to use basic manners. Or maybe she was raised in the forest by wolves. She wasn't the only one but was the worst. Won't be staying again, which is a shame because the hostel is really nice, I just refuse to give my money to people like that.

  • 30th Oct 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 18-24
  • (1 review)


A good atmosphere just a shame the toilets and showers weren't that clean. The 10bed form only had 8 lockers and seemed like an extra bed had been squeezed in. The shuttle bus was really useful

Owner Comment (Hide)
Hi there, thank you very much for your review. We are sorry to hear that you didn't find our bathrooms in a clean state when using them. Our cleaning team is servicing them 3 times a day but unfortunately shortly after getting cleaned some manage to make them look really messy again. We and our housekeeping team take a lot of pride in our work and try and make everyone's stay as memorable as possible (not in a bad way!) We hope this experience didn't put you off and we will see you again.


The room was quite dirty and very hot and .all the shelfs in the kitchen and in the fridge were occupied. In terms off atmosphere I didn't like it that much as it seemed like everyone was working/volunteering there and not interested in meeting new people. The location isn't good if you want to go to the city center but very good if you want to go to the botanic garden, do the nice red or blue arrow walking/running circuit and to do the boardwalk through the rainforest to the lakes.

Owner Comment (Hide)
Hi there, thank you very much for your review. We are sorry to hear that some things weren't as you expected them. As we are in the tropics the temperatures to rise quite high. Therefore nearly all food is kept in fridges which keeps them quite full at times. We do a big fridge clean every Monday to keep everything clean and up to date. We have a wide mixture of staff and backpackers living on site but everyone is very open minded and loves to meet new people from all over the world. Thanks


Great hostel, energy by the bar but quiet upstairs to rest. Well appointed kitchen, big bathrooms, great travel desk and excellent staff. Manager Jason was superb and all needs taken care of. Stay here.

Owner Comment (Hide)
Hey there, thank you so much for your review. We are stoked to hear that you had a great stay and enjoyed your overall experience with us! We hope you enjoy the rest of your trip around Australia. Thanks Nomads Cairns Management


Value for money. Stayed overnight for a stop off - Great location, not far from cairns airport.

Owner Comment (Hide)
Hi there, thank you very much for your review. We are stoked to hear you enjoyed your time with us and really hope to see you again soon! All the best, Nomads Cairns Management


Like: Free airport and city shuttle; Breakfast included; a high number of toilets and showers | Dislike: Only small lockers; Internet cost extra

Owner Comment (Hide)
Hi there, thank you very much for your review. We are stoked to hear that you enjoyed your stay with us hope you were able to make use of our free luggage storage next to reception and our $4/24hrs Wifi deal was ok for you?! Any other feedback for improvements you have please let us know! Thanks Nomads Cairns Management


Free shuttle bus to nightmarkets, almost every hour. Pretty sweet! Place is pretty rundown, but kept clean on a daily basis and you cant complain for 17 dollar pn!

  • 14th Jun 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)

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