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Nomads Cairns Hostel & Serpent Bar Reviews

341 Lake St, Cairns, Australia

Reviews & Ratings Explained

79%

Rating
396 Total Reviews
  • 88%Value For Money
  • 83%Security
  • 64%Location
  • 79%Staff
  • 82%Atmosphere
  • 74%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

best thing was the a/c in the room, it was very cool. nice big pool area although the water was to hot. bathrooms should be cleaned more often, one day on all 6 toilets were no tissues left, so it seemed like for 2 days nobody took care of the bathrooms. You only get 2 pieces of toast for free at breakfast. not enough space in the fridges. Far away from city center but the free shuttle bus runs frequently. All in all for 17$ it is a good hostel.


91%

Great hostel with lots of backpackers, nice pool, bar and realax area! Only the location quite far from the city center is less convenient! However the shuttle bus runs every hour until 3 am, which is great! Sometimes a bigger bus would be needed! Great stay in total and very helpful staff!

Owner Comment (Hide)
Hi there, thank you very much for your review. We are stoked to hear that you enjoyed your stay with us and look forward to seeing you again in the future. Hope you enjoy the rest of your trip. Thanks Nomads Cairns Management

71%

Nice hostel, but its a bit far from the town centre. If you don't mind walking,it's a nice 30min walk along the promenade,and there is a free shuttle service into town. Good clean bathrooms.

Owner Comment (Hide)
Hi there, thank you very much for your review. We are stoked to hear that you enjoyed your time with us and hope you have a great time travelling on! Thanks, Nomads Cairns Management

71%

I've put facilities as average bc there are amazing facilities: pool, volleyball net... And they were pretty good. However, basic facilities like toilets and kitchen were atrocious. On Thursday night by 8 pm, 5/6 toilet stalls were clogged. By 10 pm, there was no toilet paper. The bar is really cool, but didn't have the open friendly vibe I found at Nomads Byron bay. People seemed to have a clique and not being part of it, I didn't feel very welcome.

  • 4th Nov 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thank you very much for your review. We apologise for the situation you experienced with our bathrooms. We have our bathroom cleaners on 3 times a day and do spot checks during the day and to ensure you that this is not how we look after our guest's facilities. Our bathrooms aren't the newest and unfortunately are often downgraded. We have some upgrading plans coming up and hope you will be able to see them for yourself if you return. Thanks Nomads Cairns Management

66%

It's such a nice hostel and it's really good value for money, the staff are utterly shocking though. A blonde German girl there was the rudest, I think she was working for acc so maybe thinks she doesn't need to use basic manners. Or maybe she was raised in the forest by wolves. She wasn't the only one but was the worst. Won't be staying again, which is a shame because the hostel is really nice, I just refuse to give my money to people like that.

  • 30th Oct 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 18-24
  • (1 review)


83%

Good apart from Air con needs to be turned on by reception. After 3 nights of asking, a few of us in the room thought it didn't do much, mentioned it to reception who said there are 2 rooms where it doesn't work, and it was bad luck that ours was one of those. 10 people in a poorly ventilated room with no air conditioning was not enjoyable and also not our bad luck but poor maintenance on the hostels part. Only 2 plug sockets between 10 people, 1 of which had a fan in which reached only 2 beds.


77%

A good atmosphere just a shame the toilets and showers weren't that clean. The 10bed form only had 8 lockers and seemed like an extra bed had been squeezed in. The shuttle bus was really useful

Owner Comment (Hide)
Hi there, thank you very much for your review. We are sorry to hear that you didn't find our bathrooms in a clean state when using them. Our cleaning team is servicing them 3 times a day but unfortunately shortly after getting cleaned some manage to make them look really messy again. We and our housekeeping team take a lot of pride in our work and try and make everyone's stay as memorable as possible (not in a bad way!) We hope this experience didn't put you off and we will see you again.

43%

The room was quite dirty and very hot and .all the shelfs in the kitchen and in the fridge were occupied. In terms off atmosphere I didn't like it that much as it seemed like everyone was working/volunteering there and not interested in meeting new people. The location isn't good if you want to go to the city center but very good if you want to go to the botanic garden, do the nice red or blue arrow walking/running circuit and to do the boardwalk through the rainforest to the lakes.

Owner Comment (Hide)
Hi there, thank you very much for your review. We are sorry to hear that some things weren't as you expected them. As we are in the tropics the temperatures to rise quite high. Therefore nearly all food is kept in fridges which keeps them quite full at times. We do a big fridge clean every Monday to keep everything clean and up to date. We have a wide mixture of staff and backpackers living on site but everyone is very open minded and loves to meet new people from all over the world. Thanks

94%

Great hostel, energy by the bar but quiet upstairs to rest. Well appointed kitchen, big bathrooms, great travel desk and excellent staff. Manager Jason was superb and all needs taken care of. Stay here.

Owner Comment (Hide)
Hey there, thank you so much for your review. We are stoked to hear that you had a great stay and enjoyed your overall experience with us! We hope you enjoy the rest of your trip around Australia. Thanks Nomads Cairns Management

97%

Value for money. Stayed overnight for a stop off - Great location, not far from cairns airport.

Owner Comment (Hide)
Hi there, thank you very much for your review. We are stoked to hear you enjoyed your time with us and really hope to see you again soon! All the best, Nomads Cairns Management



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